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  1. (PDF) The application of standard operating procedures in hospitality

    research paper on the development of industry standard operating system in hospitality industry

  2. Hotel Standard Operating Procedures: A Definitive Guide!

    research paper on the development of industry standard operating system in hospitality industry

  3. How to scale your business using Standard Operating Procedure (SOP

    research paper on the development of industry standard operating system in hospitality industry

  4. [PDF] Technology in the Hospitality Industry: Prospects and Challenges

    research paper on the development of industry standard operating system in hospitality industry

  5. How to Write Standard Operating Procedures (SOPs) [+Templates]

    research paper on the development of industry standard operating system in hospitality industry

  6. (PDF) Developing Service Delivery Standards for the Hospitality

    research paper on the development of industry standard operating system in hospitality industry

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COMMENTS

  1. (PDF) IT Strategy in the Hotel Industry in the Digital Era

    IT Strategy in the Hotel Industry in the Digital Era. Martin Wynn 1, * and Peter Jones 2. 1 School of Computing and Engineering, University of Gloucestershire, Cheltenham GL50 2RH, UK. 2 The ...

  2. Technology in the Hospitality Industry: Prospects and Challenges

    The article examines the state of development, problems, and needs of innovative management in the hospitality industry. Based on research results using the example of EU countries, the dominance ...

  3. IT Strategy in the Hotel Industry in the Digital Era

    The hotel industry has historically suffered from a misalignment of IT and business strategies, and yet has embraced digital technologies in many aspects of its operations in recent years. This article explores and assesses the options and dilemmas facing the hotel industry in selecting and implementing information systems and digital technologies as part of an evolving IT strategy. The ...

  4. PDF Technology in Hospitality Industry: Prospects and Challenges

    future-proof solution for the hospitality industry. The remainder of this article is organized as follows. Section II describes the state-of-the-art hospitality services currently offered by providers. Section III envisions future services that guests can expect as hospitality industry continues to grow. Section IV presents the major challenges

  5. Digitalisation and IT Strategy in the Hospitality Industry

    Abstract and Figures. This article explores how digitalisation is impacting the hospitality industry and assesses the evolving role of Information Technology (IT) strategy in the digitalisation ...

  6. Digitalisation and IT Strategy in the Hospitality Industry

    This article explores how digitalisation is impacting the hospitality industry and assesses the evolving role of an Information Technology (IT) strategy in the digitalisation process. The research approach is qualitative and inductive, based on six in-depth interviews with senior IT professionals in the hospitality industry. Findings indicate significant differences in the role of an IT ...

  7. Systematic review and research agenda for the tourism and hospitality

    The tourism and hospitality industry is constantly evolving, and the digital age has brought about numerous changes in how businesses operate and interact with their customers [].One such change is the concept of value co-creation, which refers to the collaborative process by which value is created and shared between a business and its customers [2, 3].

  8. Hospitality operating systems

    Hospitality operating systems. Peter Jones, A. Lockwood. Published 1 September 1995. Business. International Journal of Contemporary Hospitality Management. Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management.

  9. Hospitality operating systems

    Abstract. Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management. Process analysis is appropriate for understanding operating systems; and output analysis for operational management.

  10. Internet of Things (IoTs) in the Hospitality Sector: Challenges and

    Abstract. This research examines and evaluates IoT applications in the hotel industry by looking at several sectors and evaluating the benefits (opportunities) and drawbacks (challenges) of using IoT. The hotel industry will experience tremendous growth because to the Internet of Things, which offers a wide range of characteristics that can be ...

  11. Research in hospitality systems and technology

    Technology. Technology transfer. Research methodology. In reviewing the uses made of the theories and applications of both systems and technology within the hospitality industry, it is useful initially to explore the meaning of these terms within this paper, as they both have a range of common meanings.

  12. Evaluating the Hotel Industry Performance Using Efficiency and

    The service industry is one of the fastest developing sectors of the twenty-first century, within which, the hospitality sector is viewed as an important participant, ... Clayton W. Barrows, and two anonymous Reviewers, for guiding us in refining this paper. This research has benefitted significantly from their inputs. Notes. 1. The total ...

  13. Service Quality and Customer Satisfaction in Hospitality, Leisure

    The range of Web of Science (WoS) indexed journals in Tourism and Hospitality shows an incremental growth of articles on SQCS in the tourism and hospitality industry from the year 2010 onwards. Attempts to measure service quality employing various scales emerged in this period, embrace new dimensions of the dynamic tourism and hospitality industry.

  14. Progress and Development of Information Technology in the Hospitality

    In view of the synergistic interaction between technology and hospitality services, this article reports the findings of a study that analyzed articles related to information technology (IT ...

  15. PDF Trends in the Hospitality Industry: A Global Perspective

    Trends in the Hospitality Industry: A Global Perspective. Jorge Marques and Rui Pedro Marques. 1 Introduction. Based on the relationship between host and guest, the hotel industry emerged with the development of the first societies (Clarke and Chen 2007). The concept of hospitality is as old as civilisation itself, evolving from the ancient ...

  16. Operations Management in the Hospitality Industry

    Table 1. RevPATI Measures for Various Hospitality Industries. 98 Table 2. Ancillary Products and Services in Some Revenue Management Industries. 100 Table 3. Rate Fence Examples in the Hospitality Industry. 104 Table 4. Overall Booking for a 500-Room Hotel. 109 Table 5. Rooms Left to Sell for a 200-Room Hotel. 109 Table 6.

  17. Workplace learning and organisational performance in the hospitality

    Sainaghi and Baggio, 2014). Little research has been done on learning and organisational performance specifically, in the (Western) hospitality industry. Thisresearch thereforefocusses onHRDandstudiesthe influence ofworkplacelearning on organisational performance in the Dutch hospitality industry. The foregoing results in the following main ...

  18. PDF Food costing and control: a vital aspect of hospitality industry business

    ©2015 Pearl Research Journals Food costing and control: a vital aspect of hospitality industry business O.U Alex- Onyeocha1*, Lynda A. Anyanwu1, Amos Opoola2,Samuel T Ajoku1, Yakubu Faith E1 and Christian C. Maduakolam1 Accepted 10 June, 2015 1Department of Hospitality Management, Dorben Polytechnic, Bwari Abuja, Nigeria.

  19. Strategic Human Resource Management in the International Hospitality

    A current trend in modern business is the transition of human resource management to management with a more strategic dimension, a trend which is gradually observed in the companies in the hospitality industry. Employee development with a view to providing a high level of service (and therefore achieving the objectives of the hosting business ...

  20. (PDF) The Effectiveness of Hospitality Service ...

    This research paper studied the critical dimensions of integrated hospitality internal stream services and/or products that affects hotels operating work flow for a successful implementation of ...

  21. Responsible Management in the Hotel Industry: An Integrative ...

    In this study, we map the fast-growing body of knowledge on responsible management in the hotel industry. We aimed to provide scholars with guidance on navigating the rich and diverse scholarship on this topic, and where to engage to develop it further. Using a mixed-method review approach encompassing quantitative and qualitative elements, we reviewed the last decade of publications in ...

  22. Strategic Management in the Hotel Industry: Proposed Strategic

    The aim of the research is to empirically test the effect of profitability, liquidity, investment decisions on stock prices and firm value as an intervening variable for a 5-year period from 2017 ...

  23. (PDF) The application of standard operating procedures in hospitality

    The aim of the paper is to show to what extent the management and employees in hospitality facilities in Novi Sad are acquainted with the significance of the SOP for successful business operations ...