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  • Best Business Cell Phone Plans

Best Business Cell Phone Plans Of 2024

Toni Matthews-El

Updated: Mar 17, 2024, 11:08am

Business cell phone plans are an important consideration for any team. LinkedIn reports that 57% of sales professionals saw an increase in calls to customers in 2020. Ensuring that all of your staff can pick up the phone no matter where they are can make a huge difference in your overall sales.

If you want phone calls on the go, you have several options at your disposal. For one, you could go with a business-centric plan from one of the major United States wireless carriers. Alternatively, you could use one of the leading voice-over-internet-protocol (VoIP) platforms and stay connected via a mobile app. Forbes Advisor ranked the best mobile options on the market to help you figure out which is best for your brand.

  • Best VoIP Service
  • Best Free VoIP Phone Service
  • Best VoIP Cell Phone Service
  • Best Conference Calling Services
  • Best Call Center Software

The Best 5 Business Cell Phone Plans of 2024

Why you can trust forbes advisor small business.

RingCentral

Verizon Wireless

Google voice, at&t wireless, forbes advisor ratings, methodology, considerations for choosing the best business cell phone plan, frequently asked questions (faqs), next up in business.

Featured Partners

$20 per user, per month (paid annually)

RingCentral

On RingCentral's Website

Starts at $10 per user, per month

Zoom Phone

On Zoom's Website

$18.95 per user, per month

Nextiva

On Nextiva's Website

  • RingCentral: Best VoIP business mobile plan
  • Verizon Wireless: Best traditional wireless carrier
  • Google Voice: Best mobile solution for sole proprietors and freelancers
  • AT&T Wireless: Best for mobile security
  • T-Mobile: Best for novel features

The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights to inform all of our content and guide you in making the best decisions for your business journey.

We reviewed the leading mobile phone providers in the market using a detailed system to determine the five best cell phone services for small businesses. Pricing was an essential consideration when putting together our list as were the features that each provider offered. We also took into consideration real users’ experiences with the cell phone providers to come up with our final rankings. All ratings are determined solely by our editorial team.

Best Overall Business Cell Phone Plan

RingCentral

Starting price

$24.99 per user, per month

Free hardware available

International coverage

RingCentral is a far cry from your traditional business cell phone plan. It does not offer a wireless network or devices for your team. Instead, this VoIP service offers a monthly (or annual) subscription to software you can use from a computer, tablet or smartphone via an app. In most cases, subscribing to RingCentral and having your team log in to the app via their accounts is a lot more affordable than going with one of the big wireless carriers. Therefore, it is our top overall pick for business cell phone plans.

Regardless of which plan you choose, all versions of RingCentral come standard with the following:

  • Unlimited calls within the United States and Canada
  • Unlimited business short message service (SMS)
  • Team member messaging
  • Voicemail to text
  • Document sharing
  • Toll-free numbers

Service plan costs vary depending on how many people you employ. Pricing for two to 20 users on an annual basis is as follows:

  • Essentials: $24.99 per user, per month with unlimited domestic calling, SMS, document sharing and voicemail-to-text functionality
  • Standard: $27.99 per user, per month with unlimited fax, video calling for up to 100 people, the ability to adopt a number in more than 100 countries and more
  • Premium: $39.99 per user, per month with automatic call recording, third-party software integrations and more
  • Ultimate: $54.99 per user, per month with advanced status reports, alerts and unlimited online file storage

RingCentral’s plans offer features that aren’t available through larger carriers. The fact that RingCentral offers toll-free numbers is helpful in commanding a more professional business presence, and features like video calling and faxing are nice bonuses. RingCentral also has an intuitive, modern interface that closely resembles your smartphone’s default phone and texting apps. Once it is installed, you can think of the app as a business phone that lives in your personal phone.

The only downside with RingCentral as a business cell phone plan is it requires a fair amount of trust. On one end, you will need to consider whether or not you can count on your team members to keep company information secure if the app is installed on their personal devices. Additionally, your staff may not feel comfortable with having their work phone installed onto their smartphones.

While the lines between work and home continue to blur, thanks in large part to apps like Slack and Zoom, you might want to evaluate your company culture before moving forward. It’s also worth noting that all of RingCentral’s features can be used on a PC or Mac.

Learn more: Read our full RingCentral review .

Who should use it:

RingCentral’s pricing and features make it a good fit for businesses of every size.

  • Free 15-day trial
  • Very affordable monthly plans
  • Able to customize service by business size and industry
  • Available across multiple devices
  • Possible to video conference with up to 200 people
  • Must upgrade for 24/7 customer support and, even then, it apparently leaves a lot to be desired
  • Plans get inexplicably more expensive for sole proprietors
  • Can only rent phones with multi-year contracts

Best for Traditional Plans and VoIP Features

Plans as low as $30 per month, per line

Verizon is one of the largest carriers in operation, with coverage and services spanning from coast to coast and beyond. The company makes our list as it provides solid cell phone plans for small and large businesses alike. You can choose from one of several subscription options according to what works best for your company.

Flexible Business Wireless Plans

The Flexible Business Wireless Plan offers unlimited domestic talk and text, unlimited international messaging and a mobile hot spot. It also comes with a shareable data pool for your phones, tablets and other devices. You can even gain access to corporate email services.

What makes this plan “flexible” is that you get to choose the amount of data you want to add to your smartphone, tablet or both. The pricing plans vary according to the amount of data you need for your device. Use a handy calculator to determine how much smartphone or tablet data you’ll need to get an idea of your expected monthly price.

Business Unlimited Plans

These Verizon business phone subscriptions provide companies with unlimited talk, text and data through three tier levels: Start. 2.0, Plus 2.0 and Pro 2.0:

  • Business Unlimited Start 5G: As low as $30 per month when you add five or more lines. Includes unlimited talk, text and data; 5G nationwide/4G LTE and call filter
  • Business Unlimited Plus 5G: As low as $40 per month with five or more lines; it includes everything in Start plus 5G Ultra Wideband, 100 GB Premium network access and an unlimited mobile hotspot. The tier also offers Business Mobile Secure, which protects your smartphones against potential security threats.
  • Business Unlimited Pro 5G: As low as $45 per month when you buy five or more lines; offers unlimited Premium Network Access and a 50% discount on Business Unlimited Pro tablet plans

The monthly plan price fluctuates according to the number of smartphone lines you buy. Although Verizon offers generous price discounts with each tier, smaller businesses might find the pricing plans a bit expensive, even excessive if they don’t need five or more lines.

Verizon lets you bring your own device (BYOD) to the service and even offers discount deals for doing so. However, not every device is compatible, and the brand recommends confirming compatibility before making the switch. Verizon often offers free phones or generous credit, between $200 and $1,000, toward purchasing a new phone.

Like many service providers, Verizon tends to automate customer support to the point where some customers struggle to speak with an actual human. Because it can be hard to talk to anyone, customers often find Verizon’s customer service somewhat lacking. To make up for this, Verizon offers a feature in which an agent will call you when one is available if you don’t feel like waiting on hold.

Verizon represents a more traditional phone plan structure, one with its service easily accessible across the country and via different locations worldwide. As such, even pricing and customer service issues are but minor deterrents. You’re still getting a big carrier plan with coverage in most of the United States and a wide range of service plans and devices to suit your needs.

Verizon works well for small to large businesses with a healthy budget.

Learn more:

Read our full Verizon Wireless review .

  • Nationwide coverage
  • Offers mobile VPN with certain plans
  • Data, calls and texting available to use while in Canada and Mexico
  • Ability to mix and match plans
  • Could be overkill for smaller organizations
  • Plans can get expensive

Best for Sole Proprietors and Freelancers

Google Voice

Plans starting at $10 per month, per user

Google Voice is an ideal choice for those who need an extra business phone number but might not be able to afford a complex and pricey service plan. Google Voice is a popular virtual phone service that offers call forwarding, voice and text messaging and voicemail options. Best of all, there is a version of the system that is entirely free to use as long as you have a Google Account.

Google Voice is popular for offering an impressive set of functionality in its free tier. As long as you have a personal Google Account, you can adopt a local number with nearly any area code in the United States. You can make unlimited domestic calls and texts across the U.S. and Canada from your phone or computer.

Because Google Voice is a free service, it can be especially useful to a small, cash-strapped business that wants to be able to make and receive calls without committing to pricier service plans offered by AT&T or T-Mobile. Though an existing number is required, once you link it to Google Voice, you’re able to communicate using virtually any device. If your business needs more than what the freeware offers, you can sign up for one of Google Voice’s subscription plans:

  • Business Starter: $10 per user, per month; recommended for entrepreneurs or small businesses with 10 people or less
  • Business Standard: $20 per user, per month; works for businesses of any size
  • Business Premier: $30 per user, per month; aimed at larger, international companies

Once you upgrade, you can enjoy features such as unlimited domestic calling and text, voicemail transcripts, a “do not disturb” feature linked to your Google Calendar working hours, use and activity reports and 24-hour technical support. Upgrade to Standard or Premier for additional perks, including desk-phone compatibility, auto attendants and eDiscovery for calls, text messages and voicemail.

Overall, Google Voice offers businesses several benefits at either no cost or through very affordable service plans. Even if there are downsides, with the amount of free features, Google Voice is a beneficial service.

Learn more: Read our full Google Voice review .

Google Voice works best for organizations, small and large, that want a business cell phone plan that streamlines their contacts across multiple devices.

  • Free version available
  • 14-day trial for paid features
  • Highly scalable, with service options for businesses of every size and budget
  • Get a local number
  • Unlimited calling and SMS
  • Need an existing phone number to forward calls
  • Must have internet/Wi-Fi connection to use

Best for Mobile Security

$30 per line, per month

We chose AT&T Wireless as it offers flexible cell phone plan options with plenty of added perks. With AT&T, your company has access to nationwide coverage and a range of plans that come standard with unlimited talk, text and data.

In addition to domestic coverage, AT&T provides unlimited talk and text from the United States to Canada or Mexico with no roaming fees. Some plan options even extend service options from the U.S. to up to 120 countries. It is crucial to note that some features are only available through devices compatible with AT&T’s service.

You can choose between one of several business-related subscription plans, priced per month and per smartphone line. AT&T’s best per-line pricing options come with six or more lines.

Unlimited Your Way

AT&T provides unlimited business service plans that let you choose only what you need for team members. There are three tiers available; you can purchase between one and 10 lines with these plans (per the Unlimited Your Way plan group), with per-month pricing fluctuating according to your decision.

  • Business Unlimited Starter: Begins at $30 per month, per line with five or more lines and includes unlimited domestic talk, text and data, and unlimited talk and text to Canada and Mexico; offers access to AT&T’s 5G and 5G+ services on compatible devices where available and standard streaming and mobile security
  • Business Unlimited Performance: Begins at $35 per month, paid per line with five or more lines. It includes everything in Starter, plus advanced mobile security and high-definition streams; each line has access to 30 GB of hotspot data.
  • Business Unlimited Elite: Begins at $45 per month and per line for five or more lines; this plan adds AT&T Business Fast Track, which gives higher priority to your data usage, letting things run smoothly during times of high congestion; the plan gives you 100 GB of hotspot data

AT&T Mobile Select (Pooled)

Perhaps one device needs 5 GB per month while another only needs 2 GB. Pooling data means that each team member only uses a specific amount and your business only pays for exactly what it needs. In addition to pooled data, this plan provides unlimited talk and text. Customers will also get access to Stream Saver, which conserves data when users stream content.

Depending on your device or location, AT&T also offers its Call Protect Basic service. Plans start at $35 per month for 1 GB and increase according to your intended data pool.

AT&T Business 4GB

This plan option gives your business access to 4 GB of data per line, plus unlimited talk and text. Pricing isn’t as straightforward as it could be. The most affordable plan costs $50 per month, per line, when you buy at least three lines; the service option maxing out at 10 lines. Please note that this price is only guaranteed when you agree to sign up for autopay. This knocks $25 off the price per smartphone line with a service commitment.

AT&T’s Security Features

AT&T offers protection against increasingly common annoyances such as spam and fraud calls, including the ability to block suspicious phone numbers outright. For an additional service charge, AT&T provides its Secure Wi-Fi VPN service through AT&T Mobile Security Plus. The most basic version of this is available free with every plan and includes device security and breach reports. The add-on costs $3.99 per month and comes with a serious upgrade on secure mobile features:

  • Secure Wi-Fi VPN
  • Personal ID monitor
  • Safe browsing
  • Wi-Fi alerts
  • Theft alerts (Android devices only)

If you’re looking for free hardware, AT&T Wireless does offer discounts and deals from time to time, including free phones or generous discounts towards the purchase of a qualifying phone.

AT&T’s business cell phone plans are impressive. Unfortunately, when things get congested, your service quality can drop substantially thanks to data caps and slowed coverage. AT&T often forces customers to upgrade to higher tiers to avoid slowdowns. The company’s plans can also get very expensive when you account for optional add-ons and devices.

AT&T Wireless is one of the larger service carriers, and so it can guarantee coverage and high-quality service to almost all of its customers. That said, its service fees could prove to be too expensive for smaller businesses with very tight budgets.

AT&T is best for mid to large-size companies with specific data needs and a desire for greater security when communicating or transferring information.

  • Provides highly customizable business cell phone plans
  • No roaming fees for Canada and Mexico
  • Offers stellar mobile security add-ons
  • No overage charges
  • Data speeds drop when service gets very busy
  • Add-ons and premium tiers can make the service pricey

Best for Novel and Unique Features

T-Mobile

$25 per line, per month

T-Mobile is the third of the three biggest U.S. wireless carriers, after merging with Sprint in 2020. While it has all the standard functionality of the other business cell service providers, what makes it stand apart are its unique and novel bonuses that come with select plans. For instance, some plans come with Microsoft 365 and unlimited in-flight Wi-Fi.

T-Mobile offers limited and unlimited talk and text service in Canada and Mexico and standard 5G in its business packages. Additionally, all levels of T-Mobile’s business cell phone service come with its scam shield module, which identifies and warns you about known scam callers on your caller ID.

You get to choose from one of four service plans available for businesses, each priced per month and per line:

  • Business Unlimited Select: Available for as low as $25 per month, per line when you purchase at least six lines; comes with 50 GB of premium data and 5 GB of hotspot data, limited talk and text to Mexico and Canada and unlimited standard definition streaming
  • Business Unlimited Advanced: Available for as low as $30 per month, per line when you purchase at least six lines; includes one hour of free in-flight Wi-Fi,100 GB of premium data and a 40 GB hotspot plus unlimited talk, text and data in Canada and Mexico, as well as 5 GB of high-speed data at no extra cost; provides unlimited high definition streaming; includes two basic Microsoft 365 Business licenses
  • Business Unlimited Ultimate: Available for as low as $40 per month, per line when you purchase at least six lines; unlimited access to premium data and 100 GB for your hotspot as well as unlimited in-flight Wi-Fi; get unlimited video streaming with quality up to 4K UHD
  • Business Unlimited Ultimate+ for iPhone: Available for as low as $50 per month, per line when you purchase at least six lines; unlimited access to premium data and 200 GB for your hotspot as well as unlimited in-flight Wi-Fi; get unlimited video streaming with quality up to 4K UHD and Apple Business Essentials and AppleCare+

As mentioned, T-Mobile’s smartphone pricing will change depending on how many lines you choose to buy. You will be charged $60 per month for the most basic option if you only buy a single line. For this reason, smaller companies with tight budget constraints might find T-Mobile’s pricing to be too expensive, especially if they only need a few lines.

But for more mobile businesses that have employees constantly on the go, there are some really great perks. Offering access to unlimited in-flight Wi-Fi and unlimited talk, text and data to employees in Mexico and Canada could become a great selling point for your own brand.

Like most major carriers, there are a lot of customers competing for data priority. While T-Mobile offers access to this “premium data,” you have to pay a lot more out of pocket to ensure that your service doesn’t stagnate when things get particularly busy.

T-Mobile typically has multiple deals concerning phones, including free devices or credit up to a few hundred dollars towards buying a new smartphone. Like many such deals with carriers, they come with specific contract requirements, so it’s best to ask about the details before signing up.

T-Mobile seems best for businesses with team members who are constantly on the go and can therefore better appreciate perks related to international travel and flights.

  • Reliable 5G network
  • Service plans offer unlimited talk, text and data in Canada and Mexico
  • Optional perks such as in-flight Wi-Fi and Microsoft 365
  • Plans are expensive for six or fewer lines
  • Bonus features only available in advanced plans

When putting this ranking together, we considered several vital components. Forbes Advisor researched the industry and analyzed multiple companies and plans. Then, we scored these providers across four categories of features using 13 different metrics that were weighted to favor features that small business owners find valuable in a cell phone service provider. The following are some of the metrics that we used to rank the providers that made our list.

Our main concern when it came to pricing was if the service is affordable, especially for small businesses, especially for the entry-level plan. Then, we looked at the costs and variety of plans available from each provider and what kind of value that each upgrade brought to users. Pricing accounted for 30% of our weighted scoring.

Key Features

We broke features into two distinct categories: general features and additional features. For general features, we looked at the offerings from each cell phone service provider that we considered to be common ones that every customer needs. Some of these general features include unlimited domestic calling and texting, international calling, conference calling and if any necessary hardware came free with the service. We weighted features at 45% of our total score.

Additional Features

For additional features, this included aspects of cell phone service that some users would consider to be nice to have, such as an automated attendant, mobile hot spot access and mobile security. For both kinds of features, we gave more weight to those that came with the service automatically as opposed to those that were add-ons that users had to pay additionally for. We weighted features at 15% of our total score.

Expert Analysis

Finally, based on our market research and the categories listed above, our experts also ranked additional criteria from customer reviews using metrics that included ease of use, popularity, value for the money and any stand-out features, such as offering international texting plans, mobile VPNs, free in-flight Wi-Fi, video calling and access to free local phone numbers. Altogether, these criteria make up 10% of the total score.

When selecting the best business cell phone plan for your company, there are a few factors to keep in mind. At the moment, for example, there are only three mainstream nationwide carriers. These larger carriers have pricing plans that might be too expensive for smaller businesses. Google Voice and RingCentral could work as much more affordable alternatives. We listed a few specific considerations in the sections below.

Smartphone Lines and Pricing

It’s a good idea to consider the number of lines your business needs, not to mention monthly or annual costs. Service providers will often offer a lower per-line price, but you’ll have to buy several lines to get the discount. It might be more affordable in the end to buy one or two lines rather than buy extra lines your company doesn’t need or can’t afford.

Free Phones and Purchase Credits

While the top carriers often allow you to BYOD, it might be possible to get at least one new phone for your business. If not a free phone, it’s common to provide you with substantial credit worth up to $1,000 towards the purchase of a brand-new smartphone.

A common caveat is this generosity gets tied to a long-term contract commitment. Do the month-to-month, and even year-to-year, math and decide what you’re willing to agree to in exchange for free or heavily discounted hardware. If all else fails, check to see if you can bring your existing devices with you to the new service provider. Some providers will let you do this at little to no extra charge.

International Perks or Availability

Many business cell phone plans focus on domestic features. Yet, if your brand is global, you’ll likely want to work with a company that offers talk, text and data options beyond American borders. Will data caps or a lack of in-flight Wi-Fi inhibit your ability to share information or communicate adequately? If you need worldwide service and support, it might be better to go with a much larger and more reliable carrier.

How ‘Unlimited’ Is Unlimited?

When a phone service says that an offer is unlimited, it is rare that an asterisk does not accompany the promise. Not all unlimited pricing plans are the same. Often, when things get congested, you may find that your service quality drops significantly. So, you learn that while your service option may be technically unlimited, there’s no such promise about the quality.

Some providers offer tiers that guarantee high-quality service no matter what. It’s best to read between the lines of the fine print to see what type of unlimited service you are getting offered.

Who has the best business cell phone plan for small businesses?

We selected RingCentral as our top choice due to its affordable payment plan structure when compared to other telephone companies.

What cell phone companies are offering free phones?

AT&T, Sprint and T-Mobile are among the most popular brands known to offer a free phone when switching to their service. Brands often have such deals periodically, so it is good to stay updated about potential offers.

What is the average cost of small business cell phone plans?

Your final cost will depend entirely on the service package and the number of lines you have on your plan. With that in mind, smaller businesses can expect to pay anywhere from $29 and $69 per smartphone line, per month. That does not include any additional hardware costs. Be sure to research and compare brands to find the price that works best for your business.

Who has the best unlimited talk, text and data plans?

We recommend RingCentral, Verizon and AT&T Wireless. Verizon and AT&T offer more comprehensive unlimited plans. Meanwhile, RingCentral’s options are generally more affordable.

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Toni Matthews-El

For nearly a decade, Toni Matthews-El has published business topics ranging from cloud communication software to best steps for establishing your own LLC. In addition to Forbes Advisor, she's published articles for Medical News Today, US News and World Report.

Cassie Bottorff

Cassie is a deputy editor collaborating with teams around the world while living in the beautiful hills of Kentucky. Focusing on bringing growth to small businesses, she is passionate about economic development and has held positions on the boards of directors of two non-profit organizations seeking to revitalize her former railroad town. Prior to joining the team at Forbes Advisor, Cassie was a content operations manager and copywriting manager.

Home > Services > Phone

The 5 Best Business Cell Phone Plans of 2023

Teltik

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *AutoPay Discount included: -$5/mo. per line. Plus taxes & fees.

Nicolle Okoren

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure .

Business.org’s 5 best business cell phone plans

Company Company - Logo Forbes Advisor Rating Forbes Advisor Rating Starting price Free hardware available International coverage Learn More CTA text Learn more CTA below text VIEW MORE
RingCentral 4.7 $24.99 per user, per month Yes Yes On RingCentral's Website
Verizon Wireless 4.6 Plans as low as $30 per month, per line Yes Yes
Google Voice 4.6 Plans starting at $10 per month, per user Yes Yes Read Forbes' Review
AT&T Wireless 4.3 $30 per line, per month Yes Yes On AT&T's Website
T-Mobile 4.3 $25 per line, per month Yes Yes

$35.00

4GB–Unlimited

$25.00*

Unlimited

$40.00

2GB–Unlimited

$15.004GB-Unlimited

$20.00

2GB–Unlimited

AT&T: Best full-featured plans

Looking for a broad choice of bells and whistles? As a telecom behemoth, AT&T has plenty of cell phone features and packages to offer a business—around 20 plan variations, small to large. All plans include free US roaming, unlimited talk, and text messages, as well as unlimited texting outside of the country. Basic features like call forwarding, voicemail, caller ID, call waiting, and conference calling also come standard with all AT&T business cell phone plans, along with bring-your-own-phone support.

AT&T's business cell phone plans

$35

$40

$50

Data as of 12/7/22. Offers and availability may vary by location and are subject to change.

Business Unlimited plan prices start at $35 a month per line, and there is a new perk where unlimited data is included in the unlimited talk and text plan. This means there is no need to worry about overages or data caps. 

 AT&T business plans can also accommodate up to 10 lines per account, and they come fully loaded with perks—like Stream Saver. This feature optimizes streaming video on your phone to 480p so you can watch webinars on-the-go without dealing with a blurry picture.

Each plan also includes a decent array of iOS and Android smartphone options and even a few good ol’ flip phones. A 15% military veteran discount can be applied to the Business Unlimited plans, as well as AT&T-owned DIRECTV services (because, again, telecom behemoth).

Users are eligible for a discount if they elect for autopay and paperless billing but this discount is only applied until after two pay periods. We don't know why the discount cannot be applied earlier in the billing process but we do find it frustrating. 

T-Mobile: Best flexible plans

Not sure exactly what you’ll need in a mobile plan besides future adaptability? T-Mobile, the third-largest wireless service in the US, offers four Magenta® for Business plans, all packed with unique features that set T-Mobile apart from the rest. The German-owned company has also earned a reputation for stellar customer service and was the first to eliminate annual contracts (an idea that stuck—none of the plans reviewed on this page require contracts). In April 2018, the company announced its intention to merge with Sprint under the T-Mobile banner.

T-Mobile's business cell phone plans

$25

$30

$40

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *While using AutoPay.

All of T-Mobile’s Business cell phone plans offer the same basic features:

Unlimited talk and text

Unlimited 5G and 4G LTE data on our network

  • Unlimited mobile hotspot
  • Scam Shield

Unlimited calling and texting to Mexico & Canada

Unlimited video streaming

In addition, all T-Mobile Business plans include DIGITS, which allows you to access up to five phone numbers on a single device. That means you could answer calls to your work number and your personal number on one device—no more packing two phones in your bag every day. DIGITS also lets you share your phone number across multiple devices, so you can answer on your phone, smartwatch, tablet, or computer.

T-Mobile users with a Business plan can also add the PlusUp add-on and get extra features, like Voicemail to Text, HD streaming, 20 GB of 4G LTE mobile hotspot data, unlimited in-flight Wi-Fi, caller ID, and double the data speed when roaming internationally.

Keep in mind, though, that T-Mobile’s Business plans are available only on plans with two to 13 lines. If you need more than 13 lines, you’ll need to sign up for the 13+ Plan ($285 per month for 13 lines, plus $25 per month for each additional line).

T-Mobile plans also allow bring-your-own-device convenience, or you can buy phones up front with a single payment (there are nearly 40 iOS and Android phones to choose from).

Now that T-Mobile and Sprint have been merged for almost six months, some significant changes have taken effect. T-Mobile’s website is now the only place businesses can sign up for Sprint or T-Mobile business phone accounts.

Sprint still has an active business website for previous users but all new plans will be sold by T-Mobile on its website.

compare business phone plans

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Verizon: Best growing business plans

Serving over 150 million customers, Verizon isn’t just big, it’s BIG. Such a mobile mammoth might not seem like the obvious choice for a small business, but for what it lacks in a personalized customer service reputation, Verizon more than makes up for by offering every cell phone feature there is, as well as dominant US, and near-dominant global, coverage. Like McDonald’s and Marvel movies, Verizon is everywhere.

Verizon's business cell phone plans

$40*Unlimited
$50*Unlimited + 22 GB Premium Unlimited 4G LTE Data
$60*Unlimited + 75 GB Premium Unlimited 4G LTE Data

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *With 4+ lines

While business owners can get business cell phone plans with limited data, we recommend choosing an unlimited plan if you have multiple employees (or do a lot of work via cell phone).

Verizon’s Business Unlimited cell phone plans are scalable from four employees up to and over 40. And with plans starting at just $40 per line, Verizon Business Unlimited plans are an attractive option whether you’re running a tiny company with no expansion plans, a medium-sized business with an eye toward growth, or a large enterprise with heavy cell phone requirements.

Verizon Beyond Unlimited plans also include unlimited mobile hotspot use, though your speeds are limited depending on your plan. Plus, you get unlimited calling and texting to Mexico and Canada—not to mention unlimited calling, texting, and data while in those countries. And naturally, you also get unlimited talk and text as part of your Beyond Unlimited package.

Verizon doesn’t skimp on device choices either. There are nearly 100 iOS and Android phones and tablets available—including the Verizon Jetpack, a mobile hotspot device that can connect 10 devices to its 4G LTE network and an additional five to 3G.

If your company requires truly “unlimited” cell phone service and scalability to grow and is in the position to pay for functionality with frills, Verizon Business Unlimited is the way to go. Bare-bones operations, however, might want to look elsewhere.

Each of our recommendations has its strengths and weaknesses. Sometimes the most difficult part about finding a phone system is determining exactly what you need and don't need. The best place to start is separating your needs between installing a new system, replacing a system or expanding system.

If you are having trouble sorting out exactly what your phone needs are, use this tool to help you understand what the best options are for your unique needs. 

MintMobile: Most affordable plans

We are sure you’ve seen the commercials with Ryan Reynolds talking about this new phone carrier business with a fox logo called Mint Mobile. In fact, a lot of Mint customers were drawn to Mint because of Ryan Reynolds Hollywood looks, but that’s not the only thing Mint has to offer. 

Mint is inexpensive and transparent, compared to other cell phone carriers with hidden fees and seemingly random regulations.

MintMobile's business cell phone plans

4GB/mo
10GB/mo
15GB/mo
Unlimited

Data as of 12/7 /22 . Offers and availability may vary by location and are subject to change.

T hese are the prices for new customers and will last up to three months. After the third month, you are eligible to sign up for a 6- or 12-month contract on one of the tiered plans, all less than $35/mo/user, which is astronomically less than other providers. 

MintMobile is no fuss, and you really do feel like you must be tricking the rest of the world with its pricing. The only issue is that MintMobile is fairly new, launched in 2015, coverage is not completely everywhere. There are still a couple of coverage gaps in the West, namely Utah, Nebraska, Idaho and Nevada. If you are east of the Rocky Mountains, you are good to go!

Teltik: Best perks plans

If you’re a strapped startup, New Jersey’s Teltik can get you up and running on the cheap. Teltik is a reseller service operating on T-Mobile’s 4G LTE network, meaning it can offer the reliability and reach of a giant provider at smaller-company prices. Teltik also has the advantage of being completely US-based, with 24/7 local customer service that’s not outsourced overseas.

Teltik's business cell phone plans

$20.00

$30.00

$40.00

3 more (non-business) cell phone plans reviewed by Business.org

Teltik appears to have a dozen plans, but they’re mostly just variations of the essential plan that offers all the expected basics. Not coincidentally, the features mirror those of T-Mobile, as they’re on the same network.

The most basic plan starts at $20 a month and includes unlimited calling and texting, mobile hotspot service, and unlimited data—with a 2 GB cap on 4G LTE speeds (meaning your speed gets throttled to 128 Kbps if you use more than 2 GB of data in a month). From there, you can upgrade your plan to include more 4G LTE data and more mobile hotspot data. Upgraded plans cost anywhere from $30 to $40 per month, and they all include one cloud-phone VoIP line—perfect for small businesses looking to save on all their telecommunications needs.

One distinctly entertaining feature (pun intended) of Teltik’s business plans? You get unlimited media streaming from over 40 music services (including Spotify, Pandora, and Apple Music) and more than 100 video services (including YouTube, Netflix, and any other channel you can think of). That means you can stream as much TV as you want without it eating into your data. It’s almost as if Teltik doesn’t want you to get any work done.

Another thing you need to know: Teltik doesn’t sell phones. Instead, the company operates on a strict bring-your-own-device basis. Any unlocked phone will work with its network, as will any T-Mobile device, of course. However, you will have to spend $10 plus shipping and handling to buy a new SIM card for each of your devices (unless they’ve already got brand-new, unused T-Mobile SIM cards).

Boost Mobile

The takeaway

Assess your company’s current cell phone usage, and projected future needs, before diving into any plan. What looks like a great deal could turn out to be more than you actually need—or you may have initially underestimated your business’s cell phone requirements. Also, if your company has both cell phone and regular office phone needs, check into bundling. The larger telecom providers offer both types of phone coverage, and bundling services is an easy way to save money in the long run.

Don’t want to carry around separate phones for work and personal calls? With the right VoIP service, you don’t have to. Check out our favorite business VoIP providers to see which ones offer on-the-go business phone capabilities.

Business cell phone plan FAQs

If you have several employees working outside of the office on a regular basis, desk-bound phones obviously aren’t going to work for them. Some may be only calling and texting while others will be checking email, using GPS navigation, and accessing the internet for work, but a cell phone is a must for employees in the field.

If you’re a one-person operation accountable to only yourself, you could get by with a personal cell plan. Keeping track of multiple employees’ hours, data, and providers, however, would be an extra headache you don’t need. For streamlining and collaboration purposes, a business cell phone plan would be the easier route.

Most of the plans we’ve reviewed here offer unlimited data—domestically, at least—so hitting the data ceiling won’t likely be an issue. But if you want to forecast how much data your business uses every month, providers make data plan estimators available on their websites. Or you could use a third-party calculator app.

BYOD stands for bring your own device . Another common term is BYOP for bring your own phone . These can mean that employees are using their personal phones, tablets, or laptops on their own carrier plans for work or that they’ve put those devices on the company’s plan. The upside? Less expensive than buying devices. The downside? Extra security concerns.

In the annoying absence of Wi-Fi, you can use a cell phone signal to connect a wireless device to the internet by switching on the mobile hotspot option and simply treating it like a Wi-Fi router. For multiple device connections, a dedicated hotspot (such as Verizon’s Jetpack) can provide a faster, and more stable, connection.

Business owners weigh in

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Methodology

To find the best business cell phone options, we considered pricing plans, customer support, and data limits. We also looked at the variety of contracts and whether these plans were flexible with discounts. 

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

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The best business phone plans: Reliable 5G for work

matthew-miller

When I started writing for ZDNet 15 years ago , mobile phones were being used by 74% of the US population, but only 14% of those people were using these basic phones to access the internet. The latest data shows that 97% of Americans own a mobile phone, with 85% of those being smartphones that access the internet multiple times a day.

Smartphones and wireless cellular services are now essential for businesses to compete in today's market and broad coverage is an expectation. After T-Mobile's recent acquisition of Sprint, the US market is dominated by Verizon, T-Mobile, and AT&T. Each of these carriers offers various plan options for businesses of all sizes.

5G continues to roll out across the US, but reliable LTE service is still essential to getting work done. The pricing for business service is competitive, and as someone who has been in the industry for decades, it is amazing to see the reasonable pricing for such fast service that reaches across the nation.

Verizon phone plans for businesses

Verizon Wireless has the most subscribers in the US and is popular with businesses. Three Business Unlimited plans make it easy to find the perfect option for your business. All three  Business Unlimited plans  from Verizon include unlimited talk, text, and data. Support for 5G, mobile hotspot, and tablet use differentiate the three plans. Pricing is also for five or more lines, targeted for business and not for family usage.

Business Unlimited Start

$30 per line per month.

While there are no limits on minutes, texts, or data, in times of congestion data may be slower with this Start plan. Nationwide 5G, low-band spectrum 5G, is supported with the Start plan and a compatible smartphone.

Tablet, smartwatch, and hotspot options are available for additional costs on the Business Unlimited Start plan. The price also includes $5 per month savings for paper-free billing and auto pay.

Pros  

  • Nationwide 5G coverage
  • Able to add additional devices (watches, tablets) to the account
  • No support for mmWave, high-band, 5G
  • Data speeds slowed down during times of congestion

Business Unlimited Plus

$40 per line per month.

For $10 more per line per month, Verizon adds 100GB of premium network access, 5G UWB (mmWave) support, and unlimited mobile hotspot service. In addition, Verizon's Business Mobile Secure is included at no additional cost. This enhanced security bundle includes lookout mobile endpoint secure, mobile device management, Wi-Fi protection, and tech support.

  • Nationwide 5G coverage, including mmWave spectrum
  • Enhanced security bundle included
  • Unlimited mobile hotspot service
  • 100GB limit during high usage time periods

Business Unlimited Pro

$50 per line per month.

The highest level Verizon Business Unlimited plan provides twice the amount of premium network access, 120GB, along with 50% off on Business Unlimited Pro tablet plans.

This plan may be perfect for businesses using connected tablets out in the field and smartphones that are using data throughout the day away from Wi-Fi service.

  • Nationwide 5G coverage with mmWave support
  • 50% cost savings on tablet plans
  • $50 price per line higher than other tiers

T-Mobile phone plans for businesses

After the purchase of Sprint, T-Mobile is now the second largest (in terms of subscriber count) carrier in the US. While T-Mobile has long been known for its consumer-friendly cellular plans, it also has one of the most extensive  libraries of business offerings  for small companies, large companies, and government agencies. Its new  Business Unlimited plans  are presented below, but other options require  direct discussions  between businesses and T-Mobile.

Business Unlimited Select

$25 to $60 per line per month.

Business Unlimited Select plans are designed for small business customers who need 1 to 12 lines of service. A one line plan is the most expensive, at $60 per month. Two lines are priced at $45 per line per month, four lines are $30 per line per month, and six or more lines are just $25 per line per month.

These plans include 5G network support, 5GB of high-speed mobile hotspot data, as well as unlimited calling/texting/data in Mexico and Canada.

  • Very affordable small business plan
  • Unlimited service in Mexico and Canada
  • Unlimited streaming is limited to SD content
  • Included data in Canada and Mexico is 128kbps speed

Business Unlimited Advanced

$30 to $70 per line per month.

If the employees of your small business travel by airplane and need Microsoft apps, then you should consider the T-Mobile Business Unlimited Advanced plan. This service plan includes 40GB of high-speed hotspot data, Microsoft 365, one hour of Gogo in-flight Wi-Fi, and 5GB of high-speed data in Canada and Mexico.

  • Affordable per line price point
  • Microsoft 365 productivity service included
  • One hour of in-flight Wi-Fi service
  • 40GB of high-speed hotspot
  • 100GB of premium data

Business Unlimited Ultimate

$40 to $85 per line per month.

For small businesses that want it all at reasonable per line prices, the new Business Unlimited Ultimate plan is for you. In addition to the unlimited talk, text, and data (with 5G included) small businesses also get unlimited premium data, 100GB of mobile hotspot, and Microsoft 365.

Streaming content is provided with unlimited 4K UHD quality, WiFi on your flight is unlimited, and data in 210 countries is twice as fast (256kbps) as the other T-Mobile small business plans.

  • Unlimited premium data
  • Unlimited WiFi on your flight
  • Microsoft 365 services included
  • 5GB of high speed data in Canada and Mexico

AT&T phone plans for businesses

After T-Mobile added Sprint subscribers to its total subscriber base, AT&T dropped to third in total subscriber count. However, AT&T is also well established as an enterprise service provider with  four enterprise options  available to customers. AT&T also serves as the backbone for the  FirstNet network  optimized for first responders.

Unlimited Your Way for Business

Starting at $30 per month.

The Unlimited Your Way for Business plans allow up to 10 devices per plan group and are designed for small to medium-sized businesses. The more lines you add, up to 10 lines, the less expensive the starting price is for AT&T Business Unlimited Starter, Business Unlimited Performance, and Business Unlimited Elite. For 10 lines, the starting price is $30, $35, and $40 per line per month, respectively. For just a single line, these prices are $65, $75, and $85 per line per month, respectively.

Hotspot data allotments, priority data transmission, and higher definition streaming are features that improve as you move from the Starter tier to the Elite tier of service. Select the number of lines on the Unlimited Your Way website to view pricing for your company.

  • Price per line decreases with additional lines
  • Multiple tiers of service are offered
  • Limited to 10 lines of service
  • Priority data transmission restrictions
  • Hotspot data limits

AT&T Mobility Select - Pooled

Starting at $35 per month.

Unlimited calls and text messages in the US, unlimited calls to Mexico and Canada, and unlimited texting from the US to more than 120 countries are included in the  AT&T Mobility Select - Pooled  plan service. Data is served up to each employee from a single shared pool for each business account.

Plans start at $35 per month, but potential customers need to contact AT&T to discuss specific details and plan pricing.

  • Affordable plan pricing
  • Unlimited calls to Mexico and Canada
  • Shared pool requires management to allocate

AT&T Mobile Share Plus for Business

Starting at $50 per month.

The AT&T Mobile Share Plus for Business plan supports from one to 25 smartphone lines with various monthly data caps, ranging from 3GB to 120GB per phone. Pricing per phone starts at $50 per month for 3GB and goes up to $615 for one phone with 120GB of data.

Shareable data, rollover data, unlimited talk and text, mobile hotspot service, and international talk, text, and data are provided with these plans.

  • Support for up to 25 lines of service
  • Rollover data support
  • Mobile hotspot service included
  • Data caps allocated by service option

AT&T Business 4GB

Unlimited talk, text, and 4GB of data per line are provided with the AT&T Business 4GB  plan. Hotspot data and standard mobile security services are also provided with the plan. Pricing for smartphones starts at $50 per month, but further pricing requires consultation with an AT&T representative.

AT&T Business 4GB is available for tablets for $20 per month and for wearables for $10 per month. AT&T advertises this plan as best for small businesses.

  • Unlimited talk and text
  • Controlled pricing per each phone
  • Service options for tablets and wearables
  • 4GB data limit per each line

MVNO options for businesses

While the three major carriers offer focused business plans, there are also a few MVNOs that offer attractive per line plans that may work well for small businesses. MVNOs (mobile virtual network operators) are companies that use establish wireless carrier infrastructure to provide no or minimal contract options for customers. The MVNOs do not openly advertise which wireless carrier infrastructure they are using, but as soon as you insert a SIM into your phone, you can see which carrier is connected to which MVNO. MVNOs are optimized for consumers looking for phone service with no contracts and prepaid options, but these same elements may help small businesses control costs and adjust to market demands.

US Mobile for business

$9 per line and $2 per gb per month.

Most MVNOs offer attractive per line prices with each account limited to five or six lines. US Mobile is one MVNO that actually provides shared data plans for companies of any size. Enter the number of lines you need and the amount of shared data to view your total monthly payment. 

A couple of examples include 50 lines with 100GB of data for $674 per month or 30 lines with 50GB of data for $385 per month. We had the opportunity to test out the two available US Mobile SIM cards and found the service to be fast and reliable.

  • Specific service offering for businesses
  • Scalable to your business size and line needs
  • Competitive $9 per line base fee
  • Verizon and T-Mobile serve as network providers
  • Data price per GB may be higher than unlimited plans

Mint Mobile

$30 per month per line.

Mint Mobile is one of the most popular MVNOs thanks in large part to advertising by one of its owners, Ryan Reynolds. While there are no specific business plans, three/six/twelve month plans for individual phones are available starting as low as $30 per month for unlimited talk, text, and data.

T-Mobile provides the network for Mint Mobile's service so you will need GSM handsets for the service.

  • Unlimited talk, text, and data plan options
  • Flexibility for less expensive data limit plans
  • No specific business service plans
  • Limited to T-Mobile coverage area
  • Three available contract period options

Cricket Wireless

Starting at $25 per line per month.

Cricket Wireless is an established MVNO, service provided by AT&T, that has retail stores around the country so you can get support and establish service in person if you desire. One to five lines can be setup for each account with measured data or unlimited data. Mobile hotspot data can also be added to each line.

4G LTE and 5G data is provided, along with international support, cloud storage, and more.

  • Established, trusted MVNO
  • Physical retail stores around the country
  • Unlimited and measured data plan options
  • No long term contract required
  • Service coverage area limited to AT&T network
  • Five line limit per account

What steps should a new business take to establish wireless service?

While this buying guide provides current pricing and service options from the three primary US wireless carriers and MVNOs, specific pricing for your business requires a conversation with the carrier to fully define your company needs, available service discounts, and contract lengths.

One of the first things to figure out is where you will need service geographically in the US as all three carriers have slightly different coverage maps. Your geographic operating area may remove one, or more, carriers from your viable candidate list. 

The next step is to determine how many lines of service you will need and then the data needs of those lines. Calling and text messages are unlimited in all cases, but data speed and amount of data will drive your costs.

Most carriers also offer additional incentives and services, such as hotspot, in-flight coverage, Microsoft 365, and more. Make sure to account for the value of these incentives in your decision-making process.

What are the disadvantages of a MVNO?

Most MVNOs are focused on the consumer market so business plan offerings for more than six lines of service are rare. Pricing can be very competitive and with no contracts these MVNOs may be attractive to businesses just getting started that do not want to lock in long-term contracts.

Account management may require more time from businesses given the consumer focus of MVNOs. MVNOs are also subject to the infrastructure provided by the big three US carriers, but there are several established MVNOs with solid reputation and a record of high-quality service and support.

What is the best business phone plan?

We analyzed reliability, coverage, and price to compile a list of the best phone plans for your business which includes: Verizon, AT&T, and T-Mobile.

Does the choice of my smartphone model limit wireless service?

In the past, the US wireless market was split into GSM and CDMA service technologies with two carriers supporting each of these technologies. Modern smartphones support LTE and 5G service without CDMA technology your choice of smartphone is not as limited.

The most popular smartphones in the US, Apple iPhones and Samsung Galaxy phones, support all wireless technologies in the US wireless market so there are no limits on using these phones with any US carrier. If you purchase these phones directly from Samsung and Apple, then you can choose to purchase unlocked models.

Some phones are sold in a locked state so they can only be used on one specific carrier. This may be changing soon and there are processes to unlock your phone from your carrier if you decide to switch carriers. There used to be incentives for purchasing locked phones, but in today's world purchasing unlocked phones gives you the most flexibility for choosing your service provider.

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The best small business cell phone plans

Just as one shoe size can’t fit all, there’s no single cell phone plan that will suit every small company. But there are numerous high-quality plans that are worth considering as they strive to meet the needs of different types of businesses. To settle on the best cell phone plan for your business, you first want to figure out what kind of plan best fits your company.

How to choose a plan

Big four basics.

Business owners generally buy and pay for employee cell phones or plans or both when workers spend at least some part of their time off-site. With employees, you may want to track hours and data. In that case, to streamline operation and collaboration, a specialized business cell phone plan might be optimal. Today, more American businesses are accommodating work-at-home schedules that avoid meetings and travel, but note that quarantines and shelter-in-place orders will not last forever, so it’s a good idea to take the entire spectrum of your business activities into account.

There are numerous factors to reflect on when choosing a cell phone plan for your small company. Here are some major issues you’ll want to consider.

Business design: Is your proposed plan built for businesses and scaled for business customers? If you’re a solopreneur or an extremely small company with just a handful of employees, you may be able to get away with a personal friends-and-family-type plan, as opposed to a bona fide business plan. But once you have more than a couple of employees, start to think bigger about scalabilities such as multiple lines, unlimited options on talk, text, and data, data-only plans for companies that don’t need talk or text, and discounts for more lines or devices.

Network coverage: Consider sound quality, data speeds, coverage, and overall dependability. Make sure the plan you choose has good coverage in the area where your employees are located or are traveling. If your employees travel internationally, choose from plans that have good rates for the target countries. Also, don’t forget about airline coverage and in-flight texting services.

Security:  Some cell phone business plans offer virtual private networks, encryption, and other features to protect your company’s data. That could be quite valuable, as it relieves you of having to research, choose, and pay for additional services.

Hardware: If you need to supply employees with handsets, consider the kinds of phones offered with the plans you’re considering, or whether employees prefer to use their own smartphones.

Hot spot: Some business environments just don’t have usable Wi-Fi, but you can use a cell phone signal to connect a wireless device to the internet with a mobile hotspot. For multiple device connections, look for a dedicated hotspot with a fast, stable, secure connection, as well as other services like call forwarding, voicemail, call hold, analytics, and call queuing.

Data: Business plans should be generous with data, but unlimited is best — unless you really do not need data to conduct business.

Customer service: Count on problems arising, and when they do, you or your employees will want someone reliable to call before customers and clients get restless.

Price: Price is always a factor, and sometimes the cheapest plans offer just the service and features you’re looking for. But for something as critical as your business communications, do not buy on price alone.

Just in case you’re also looking for the best all-around mobile cellular deals, have a look at our survey of the  best cell phone plans of 2020 and our report on the best prepaid cell phone plans . Meantime, below are some of the business-oriented plans available now.

AT&T offers several variations of its Mobility Rate Plans — Mobile Share Plus, Mobile Select Priority Pooled, and Business Unlimited Elite, plus several in between — tailored to your budget for $50, $55, and $85 per line per month. Designed for small- to medium-sized businesses, the Elite plan offers unlimited data, talk, and text for up to 10 devices. The Pooled plan gives employees a data allowance alongside pooled data within a single account. The Plus plan lets you share data across up to 10 or up to 25 business devices. All plans feature unlimited domestic talk and text and unlimited talk from the U.S. to Mexico and Canada, plus unlimited texts from the U.S. to over 120 countries, along with high definition video streaming. The Elite and Pooled plans also feature 5G . Data speeds may slow down with congestion past certain data points.

Verizon markets the Plan for Business, Business Unlimited, the New Verizon Plan, and the Flexible Business Plan specifically for small companies. The Plan for Business starts at $175 per month for up to 25 lines, with data plans ranging from 25GB to 200GB for various prices and topping out at $1,000 per month. All plans include carryover data, safety mode, calling to and from Mexico and Canada, use of your device in Mexico and Canada, and data boost costing $15 per 1GB. With all business plans, you can turn your device into an internet hotspot and send unlimited messages to more than 200 countries worldwide. Additional smartphones cost $15 per month.

Simple Choice for Business by T-Mobile costs $50 per line per month up to $110 per month for up to five lines. You can add $10 per line per month for 6 to 12 lines and up to 2GB of 4G LTE Data. You can call and text from any Wi-Fi connection, as your unused LTE data (up to 20GB) rolls forward for 12 months. The plan features unlimited calling and texting to and from Mexico and Canada, plus you get up to 5GB of data at 4G LTE speeds. If you’re looking for a more streamlined option, T-Mobile Essentials only costs $30 per month per line for four lines. It offers unlimited 3G mobile hotspot data, unlimited talk, text, 2G data in Mexico and Canada, and unlimited texting and flat-rate calling at 20 cents per minute in over 210 countries. An additional 10GB of high-speed 4G LTE mobile hotspot data will cost you $10 a month. For a more robust plan, the Magenta for Business plan is available for two, four, eight, and 12 lines for $60, $40, and $30 per month per line, respectively. It features 5G service, 3GB of 4G LTE hotspot data, plus unlimited 3G data, in-flight texting and data, unlimited data and texting in over 210 countries, and unlimited talk, text, and data in Canada and Mexico. The included Digits program eliminates the need for separate work and personal phones, allowing you to access up to five numbers on one device and use one number across several devices.

RingCentral

RingCentral is a VoIP system that functions extremely well in an office setting. It supports unlimited calling and conferencing toll-free numbers and a customizable caller ID. Functionality is its primary priority; It supports useful features, like texting, online meetings, and faxing. When you use RingCentral, incoming calls go through the same call-routing system as your office phones. It helps make your office number into a portable communication system. You can call, text, and fax from your business number on any mobile device. The service could be used by two users to 1000 and offers four levels: Essentials, Standard, Premium, and Ultimate for $20, $25, $35, and $50, each with a free trial.

Cricket Wireless

Cricket Wireless is a highly-rated and widely-used prepaid wireless service that prides itself on its affordability. It typically costs users from $30 to $60 per month. With Cricket Wireless, users can build their own custom phone plans. If you prefer a more basic plan with talk and text and no data, that’s manageable. You can build off that basic plan by adding data (2GB, 5GB, or unlimited), unlimited talk and text, picture messages, a mobile hotspot, and SD quality video streaming. If you often travel or need international coverage, that’s also manageable. You can add coverage for Canada and Mexico and unlimited text to 37 countries, HD Voice, and Wi-Fi calling from a compatible phone. Data-only plans of 20GB and 40GB are available for $35 and $50 per month, respectively, with Mexico and Canada coverage in the mix.

Republic Wireless

Consider Republic Wireless for your business if you don’t exactly need a phone network, but you do use a significant amount of Wi-Fi. This plan functions more like a virtual network than other cellular providers. The vendor relies on T-Mobile and Sprint networks when Wi-Fi is unavailable. The base plan is incredibly affordable, starting at $15 a month or $150 a year for unlimited talk and text. At this level, Republic Wireless charges $5 per gigabyte of data, up to 15GB. Fortunately, Republic won’t let a person’s bill skyrocket if they start to use too much data; Instead, the company disables data before you stretch past your limit. Using their data plan, users can also opt to make their smartphone a hotspot. One feature we enjoy about Republic is their Extend Home service. This feature allows people to connect their cell phones with their home phone to access contacts, receive calls, or make calls from one direct number using either of their phones.

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Don’t want to spend $1,000 or more on a new smartphone? We don’t blame you. The good news is there are plenty of models available for half that price, but the trick is knowing which cheap smartphone is worth buying. After all, just because you’re not spending flagship phone money doesn’t mean you want to be stuck with a phone that's rubbish. There are plenty of options out there for the best cheap phones!

We’ve collected the models that still give you great performance, good cameras, the right connectivity, and often a desirable design and brand name too — all for less money than you may expect. Cheap phones in 2024 will surprise you with their strong performance, making them more than capable of playing the latest games; plus they have batteries that will last you at least a day.

Choosing the best phone in 2024 can be quite daunting, as there are so many excellent options available. Whether you are an iPhone fan, an Android user, or open to any smartphone, finding the perfect one may seem like an insurmountable challenge. But don't worry, we're here to help!

Below, we have compiled a list of our top picks for the best phones you can currently buy. We believe that there's something for everyone on this list, and we're confident that you'll find a phone that suits your preferences perfectly.

Tablets may not be the hot new thing in 2024, but they're still excellent machines for streaming movies, playing games, or getting work done on the go. And while it seems like the best iPads dominate most of the tablet market, there are still plenty of excellent Android tablet options for consideration if you don't want to be locked in Apple's walled garden.

Whether you want an ultra-premium and superpowerful option, or something more affordable and compact, the Android tablet market has something for everyone. No matter your budget or spec preferences, here are the best Android tablets you can buy in 2024.

The Top Small Business Cell Phone Plans

Find out more about the best small business cell phone plans with customer rating, pricing information and frequently asked questions.

Updated on December 21st, 2023

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

4.5 out of 5 overall

  • Widest U.S. coverage.
  • 5G coverage
  • Solid network coverage.
  • No overages.
  • Access to 20M WiFi hotspots.
  • Unlimited talk and text.

Business cell phone plans are offered by phone carriers to help small businesses have affordable access to a reliable phone network. Businesses are often eligible for discounts when they add more numbers or opt for additional monthly features.

Best Small Business Phone Systems

Get information on the top business phone systems, including pricing, reviews, and FAQs.

Dec 21, 2023

Why We Chose Verizon, AT&T, and Xfinity Mobile:

Verizon is one of the largest network providers in the United States . With plans for as little as four employees, Verizon offers phone packages suitable for small and large teams. All of Verizon's phone bundles include great unlimited features, including unlimited calling, texting, and data while in Canada and Mexico.

Verizon is ideal for businesses that plan on supplying their employees with handsets . The network provider offers nearly 100 different iOS and Android phones and tablets for teams that are constantly on the go.

All of AT&T's plans offer great unlimited features , including unlimited data and calling in Canada and Mexico, as well as unlimited international texting, domestic calling, and free domestic roaming. AT&T's Business Unlimited Plan comes in three variations: Starter, Performance, and Elite. With all three plans, users also have access to 5G network.

Xfinity Mobile offers a large variety of plans for businesses to choose from , with prices ranging between $30.00 and $240.00 per line. Thanks to its multi-line pricing system, businesses pay less as more lines are added to their plan. Xfinity Mobile also offers 4G LTE and 5G network access, making it great for employees who are always on the move.

Things to Consider When Evaluating Small Business Cell Phone Plans:

  • Carefully consider the contract as most plans require business owners to sign up for extended contract periods of one to two years.
  • Check coverage and compare it to where your employees live and travel. Some cell companies offer better coverage in rural areas, others offer much less expensive international plans.
  • Keeping up with the latest in phone technology could be important to your business, so see how often the contract entitles you to new phones.

Best Business Cell Phone Plans:

Rank

Name

Offer

Review

Learn More

1.

$30.00 /mo.

Offers unlimited talk and text and good international plans, and wide coverage in the U.S.

2.

$30.00 /mo.

Great network coverage with international plans and unlimited talk and text.

3.

$45.00 /mo

Offers 5G, good coverage, and low prices but the bring-your-own-device option is limited to iPhones only.

4.

From $30.00 /mo.

Offers great customization and integration capabilities, and lots of special business features.

5.

$25.00 /line.

Offers great coverage and international plans that include access to 5G network.

6.

$30.00 /mo.

Runs on the AT&T network, offers international plans, and does not require contracts but their unlimited plan has speed caps.

7.

$30.00 /line /mo.

Offers unlimited talk and text as well as music streaming but their coverage is not available in all locations and they do not support all mobile devices.

8.

$40.00 /mo.

Backed by T-Mobile and offers a range of plans with unlimited data but performance is poor in rural areas.

How to Choose a Business Cell Phone Plan:

1. look at your business's communication needs..

Every business's communication needs will vary. For example, construction companies will require a smartphone with excellent data access for teams that are on the move and working on different sites, while call center teams will only require wireless services and ordinary phones.

International Phone Plans

See our list of top international phone plans, which includes ranking and frequently asked questions.

Sep 19, 2023

Carrier Strengths:

Strength

Carrier

Best Network Coverage

T-Mobile

Lowest Cost

Republic Wireless

Best International Coverage

Verizon

Best Data Plans

Verizon

2. Choose a plan designed for businesses.

Look for plans with multiple lines and unlimited talk, text, or data options. In addition, your plan should be tailored to fit your specific business. If you won't require talk options, look into business text and email plans.

3. Make good network coverage a priority.

Your plan should have excellent coverage in your area, especially if your business requires strong talk capabilities. Consider sound quality, speed, and network coverage. More importantly, your network coverage should be reliable in urban and remote areas.

Best Network Coverage:

T-Mobile provides the widest network coverage, making it the best fit for businesses that operate in urban areas. Since acquiring Sprint's network in 2020, T-Mobile's network coverage has grown exponentially, narrowly surpassing Verizon's coverage in the U.S.

Carrier

4G Network Coverage

T-Mobile

99%

Verizon

97.7%

AT&T

96.3%

4. Look for strong security features.

Instead of paying for a separate network security service, look into network providers that include VPNs and encryption with their cell phone plans. Your business's private information is a top priority and with so many open networks, you'll want to ensure your and customer's information is secure.

Best Security Features:

Carrier

Features

Verizon

Secure Mobile VPN, encrypted mail and documents, and a Security & Privacy feature on multiple devices.

AT&T

Suspected spam and fraud blocking and alerts, and AT&T Encryption Services.

T-Mobile

Custom locked screen messages, real-time or scheduled security scans, and protection from viruses, malware, and spyware.

5. Purchase hardware.

You can either ask employees to use their own smartphones or you can supply them with hardware. This option should only be considered if your business has off-site teams. Look into the hardware and handsets on offer and compare the plans that offer data and hardware bundles.

Common Cell Phone Plan Offers:

  • Reduced costs as the number of lines and devices increase.
  • Multiple lines and devices free of charge.
  • International coverage.
  • Data-only plans.
  • Unlimited options for talk, data, and/or text.

More Related Articles:

  • Best call tracking software .
  • Small business VoIP providers .
  • Top business phone systems .

Who has the best small business cell phone plans?

  • Xfinity Mobile .
  • RingCentral .
  • Cricket Wireless .
  • Metro PCS .

What is the average cost of small business cell phone plans?

The cheapest business cell phone plans are usually in the $15.00 to $30.00 per month range, while a complete business cell phone package could cost $60.00 or more per line per month.

What carrier has the best small business smartphone plans?

In terms of cost, Republic Wireless has some of the best cheap business phone plans for smartphones. However, Verizon has the best data coverage and features, meaning you can use your smartphone to access emails and business documents almost anywhere.

Who are the best business phone providers?

What is the best business cell phone plan for companies with less than 10 employees.

It really depends on what features your employees need on their phones, but most businesses with 10 employees or less can find an affordable plan that suits them.

How do I know what the best cell phone plan for my small business is?

The best way to find the best small business mobile phone plans is to do a small business cell phone plan comparison. Compare current offers from several providers to find out who can give you the best deal.

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Compare the Best Business Cell Phone Plans of 2024

Find and compare the best business cell phone plans at Wirefly. To compare business cell phone plans, simply enter the amount of phone lines, minutes, data, and messages that your organization, needs, and Wirefly will analyze existing business plans on the market from major and minor carriers (both contract and no contract) to find the best plans for your business. Then it's up to you to sort by price, feature, or another criteria to choose the plan you want. Click on the plan name to learn more, or click the Buy Now button to select that plan.

Select the amount of total data you need for the entire plan.

For example, if you need 2 lines with 1 GB of data each, you would select 2 GB of data with the data slider below.

Phone Plan Minutes Data Price
No Contract + Unlimited Texts 20
No Contract + Unlimited Texts 30
No Contract + Unlimited Texts 40
No Contract + Unlimited Texts 50
No Contract + Unlimited Texts 50
No Contract + Unlimited Texts 65
No Contract + Unlimited Texts 65 + $25 Upfront (844) 466-6841
No Contract 65 + $30 Upfront
No Contract + Unlimited Texts 70
No Contract + Unlimited Texts 80 + $25 Upfront (844) 466-6841

What is the Best Business Cell Phone Plan

There's no clear cut winner when it comes to choosing the best business cell phone plan. Instead, it depends on the specific needs of you and your business. The "Big 4" major carriers which include T-Mobile, Verizon, AT&T, and Sprint, all offer business cell phone plans. Typically, these plans will include unlimited talk and text for every line on the plan, and either a set amount of data per line per month, or a shared data pool that is used by all of the users of that plan each month. Just enter the number of lines, minutes, messages, and data you need in the tool above to see which business cell phone plans will work best for you and your business. You can also compare consumer cell phone plans with Wirefly.

Types of Business Cell Phone Plans

If your company depends on cell phone usage for most or all of its communication needs, then it's a big benefit to have a business wireless plan that suits your organization's needs. You can look up different carriers and plan types with our comparison service and see how much you could save compared to your company's current business wireless plan. There are three types of business wireless plans:

  • Shared data plans for small businesses
  • Unlimited data plans for business
  • Medium to large sized business plans

What Business Wireless Plan Is Best For Your Company?

When choosing the right plan for your business, you should consider how many employees will be on the plan and what types of services you want to include. Most carriers factor these three things into your plan:

  • Talk - Minutes
  • Text - Text Messaging
  • Data - Data Usage in MB or GB

If you are looking for actual business phone service for your office building, check out our business VoIP provider comparison .

Compare Business Cell Phone Carriers

AT&T is one of the larger wireless providers and has multiple types of business cell phone plans. Learn more about AT&T Business .

Verizon Wireless offers individual plans, family sharing plans for small businesses, and larger enterprise business cell phone plans. Learn more about Verizon Business .

Sprint sells a few different type of business cell phone plans including a new plan for small businesses (less than 10 employees) called the Sprint Business Share Plus Plans. Learn more about Sprint Business .

T-Mobile, which calls itself the "uncarrier", boasts plans for business users that are very flexible and offer unlimited data. Learn more about T-Mobile Business .

If you are looking for a cell phone plan with a different number of lines for your company's employees, you can adjust the amount of lines needed in the tool, or check out the following pages:

  • Business Cell Phone Plans with 2 Lines
  • Business Cell Phone Plans with 3 Lines
  • Business Cell Phone Plans with 4 Lines
  • Business Cell Phone Plans with 5 Lines
  • Business Cell Phone Plans with 6 Lines
  • Business Cell Phone Plans with 7 Lines
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  • Business Cell Phone Plans with 24 Lines
  • Business Cell Phone Plans with 25 Lines

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  • Business Phone Systems /

The 8 Best Business Cell Phone Plans

Smartphone with apps

  • 2. RingCentral
  • 7. Net2Phone

How Did We Compare the Best Business Cell Phone Plans?

Our rigorous research reveals that 8×8 offers the best business cell phone plan, scoring an almost perfect 4.7/5 in our overall analysis. Equipped with the most comprehensive list of features , 8×8 offers the mobility you need out of a cell phone plan. RingCentral follows close behind with its formidable inbound communication features and scalability .

In this article, we’ll be exploring the top eight business VoIP plans that are accessible via cell phone. We’ll be focusing on domestic and international minutes, SMS capability, and all the features you’ll be looking for in a cell phone plan. Below you will find an  overview for each contender that is sure to help you decide which VoIP to choose for your team.

Alternatively, get expert recommendations specially made for your team with our free quote comparison tool . Just answer a few questions about your business requirements, and we’ll get you connected with the best VoIP providers that match your business’ needs. They will then contact you with tailored, obligation-free quotes.

Call queue

Ring groups

Analytics

Customizable call routing

Call recording

High-definition (HD) voice

Multi-level auto attendant

Visual voicemail and voicemail to email

Call queue

Ring groups

Call recording

Call monitoring

Analytics

Web conferencing

Ring groups

Music on hold

One toll-free number

Free local and toll-free number

Voicemail to email notifications

Auto attendant

Busy lamp field

Hold music

Local, toll-free & vanity numbers

Auto attendant recorded greetings

Ring groups

Call queues

International calling

Unlimited international calling

Auto attendant

Call queue

Ring groups

Voicemail

Busy lamp field

High-definition (HD) voice

Multi-level auto attendant

Visual voicemail

Departments/ring groups

Hold queues

1. 8×8: Best Overall Business Cell Phone Plan Provider

8x8 logo

8x8 leads the pack with an outstanding overall score of 4.7/5 . Right off the bat, 8x8 offers unlimited domestic minutes from its cheapest (Express) plan, allowing you to connect to anyone within the country. On the next pricing tier (X2), you’ll have unlimited international calls to 14 countries added to your features. This will extend to 48 countries when you upgrade to the X4 plan, giving you smoother communication with your team and clients across the globe.

Scoring the highest in features (4.8/5) , 8x8’s plans include call forwarding and call flip to transfer current calls to another user or another gadget, increasing your mobility while you work. It also offers voicemail-to-text, call queue, and ring groups from its X2 plan and above. Plus, advanced features, like power dialer and predictive dialing are also available on X6 to X8 plans for an additional cost. It’s also worth noting that 8x8 ranks first in  our research for customer support (5/5), security (5/5), and scalability (4.9/5).  

The catch is, 8x8 has a user limit of 10 on its cheapest  plan (Express) . That’s far from Vonage, which offers no user limit across all its pricing tiers. Regardless, 8x8’s user limit will be taken down as you upgrade to the next plan.

Most comprehensive list of features

Up to 500 video conferencing participants per meeting

Extensive customer support channels

Widest range of pricing options

Mediocre customer score

Power dialer, predictive calling, and auto-dialer only available at an additional cost

PlansStarting price Per user, per month
Express $15
X2 $24
X4 $44
X6 $85
X7 $110
X8 $140

2. RingCentral: Best for Small to Medium Businesses

RingCentral logo

RingCentral is our runner-up because it achieved the highest scores for external connections (4.2/5), customer support (5/5), and scalability (4.9/5). More specifically, RingCentral plans have near perfect scalability with over 250 software integrations gearing your smartphone  with the essential tools to help manage businesses.  Because of these reasons, our researchers deemed RingCentral the best for small to medium businesses in our research. 

It provides unlimited domestic minutes across all of its plans and it lets you port your existing number when you switch to RingCentral. Notably, it boasts a splendid list of inbound communication features, including a virtual receptionist , customizable greetings , and hold music .. It also has voicemail-to-text, allowing you to convert your voicemails into text messages. RingCentral also has an SMS functionality, and can integrate with Whatsapp, Facebook, Slack, and Hangouts Chat.  

The disadvantage is that many outbound communication features, like auto dialer and custom call lists, require RingCentral Engage on all plans . Apart from this, it has a 20 user limit on its cheapest, the Essential plan. Luckily, RingCentral becomes unlimited when you upgrade to the Standard plan. If you’re planning to expand your business, Vonage has no user limit across all plans and allows you to choose the features you only want to include on your plan.

Up to 97 CRM integrations and 57 analytics platforms

An array of advanced call features on Premium and Ultimate plans

Some features require RingCentral Engage

Bulk of integrations only available on Premium and Ultimate plans

PlansStarting price Per user, per month
Essentials $19.99
Standard $27.99
Premium $34.99
Ultimate $49.99
▶ Read more: The Best Small Business Phone Systems

3. Vonage: Best for Scaling Businesses

Vonage logo

Vonage offers a unique proposal, boasting over 50 communication features you can choose to include into your plan. This essentially means you’re building your own plan, only adding and paying for the functionalities you need on your cellphone. This sees it score a high 4.5/5 feature score .

Vonage offers unlimited users and unlimited domestic minutes on every plan. Not to mention, it allows you to port your business number so you can keep your professional and personal calls separated. Another plus is that it offers various call features, such as set caller ID, external video calling, team messaging, and spam prevention . 

That said, the advanced features, like voicemail-to-text and call queue, are only available at an additional cost. These functionalities help you manage incoming calls and are offered free by 8x8 and RingCentral. Another drawback is, Vonage’s call conferencing is limited to three participants. If you plan to use this feature for a large group meeting, you would have to pay an extra fee to increase its capacity to 30 users. Even SMS, a fundamental feature in cell phone plans like Ooma and Net2Phone, requires an additional cost for Vonage users.

Affordable plans

A variety of inbound communication features

Wide customer support channels

Most advanced features cost extra

No 24/7 live support

PlansStarting price Per user, per month
Mobile $19.99
Premium $29.99
Advanced $39.99

4. Ooma: Best for Low-Cost 24/7 Support

Ooma logo

Ooma’s noteworthy key factor is its excellent customer service (4.4/5 ) alongside very affordable plans. For as low as $19.95 per user, per month, you’ll get 24/7 customer support , giving you fast, reliable assistance whenever you need it.

What’s more, you’ll get unlimited user and domestic minutes across all plans. Ooma is also packed with inbound communication features, such as customizable greetings, voicemail, voicemail-to-text, and virtual receptionist . Plus, it also allows number porting on every plan, so you can keep your business number separated from your personal one on your smartphone. 

However, unlike 8x8 and RingCentral, Ooma lacks management and collaboration features like team messaging and call transcripts to help you supervise and work with your team while you’re on your smartphone. Plus, it’s missing important security features for your cell phone, like user permission and multi-factor authentication .

24/7 live support

Affordable pricing tiers

Limited integration capabilities

Poor security features

Lack of outbound features

PlansStarting price Per user, per month
Ooma Office $19.95
Ooma Office Pro $24.95
Ooma Office Pro Plus $29.95

5. Nextiva: Best for Flexible Set Up

Scoring 4.3/5 in our research, Nextiva provides unlimited users, unlimited domestic calls, and number porting across all its plans. But what makes it stand out is its flexible set up. Nextiva offers you versatility to work efficiently whether you’re on mobile or in the office.  First, it has an impressive list of inbound communication features, including voicemail, spam prevention, and ring groups, so you won’t miss any important call. Likewise, you can have more mobility with features like call flip and call forwarding that transfer calls to another gadget or another user.  Lastly, it offers a good set of collaboration features like team messaging and task management to help you efficiently work with your team even while on the go. 

Do note that many essential features are missing in some plans, seeing Nextiva earn a mediocre 3.9/5 features score . You only gain access to SMS and call and video conferencing on its Professional and Enterprise plans. Likewise, you can only get voicemail-to-text and call recordings when you upgrade to the Enterprise plan. That’s quite a contrast from 8x8 and Dialpad, which offer these functionalities for free across all pricing tiers. Plus, it lacks advanced outbound communication features, like a power dialer and predictive dialing, which 8x8 offers to help you contact people easier.

Award-winning 24/7 customer support

Real-time system status alerts

Great customer feedback

Below average security features

Limited outbound communication features

PlansStarting price Per user, per month
Essential $23.95
Professional $27.95
Enterprise $37.95
▶ Read more: Softphone Apps for Business – Everything You Need To Know

6. GoTo: Best for Low-Price Longevity

GoTo logo

Check out GoTo Connect if you want a long-term plan that has good value for your money. For $24 per user, per month, you’ll get unlimited users, unlimited domestic minutes, and number porting . The best part, GoTo offers free international calling to more than 50 countries . In addition to this, you’ll get an integral list of inbound communication features, such as voicemail, voicemail-to-text, and a virtual receptionist . Because of these call features, combined with high-security measures, our researchers also gave GoTo a high 4.4/5 scalability score .

With good value for money (4.3/5) and strong scalability (4.4/5 ), our researchers named GoTo the best for low-cost longevity. This means GoTo is adaptable enough to partner with you from starting your business to scaling globally. In other words, it can evolve as your business expands.

The drawback is that GoTo’s SMS/chat feature can only be used within your organization . It also lacks external live chat integrations, so you won’t be able to chat with customers. On the contrary, 8x8 and RingCentral allow you to send SMSes outside of your team and have chat integrations, like Slack.

Offers great value for money

Very easy to scale

Glowing reputation among users

Smaller variety of features

Few ready-made integrations

No 24/7 user support channels

PlansStarting price Per user, per month
Basic $24
Standard $29
Premium $39

7. Net2Phone: Best for Low-Cost International Calling

Net2Phone prides itself on being the only VoIP that offers free international calling to more than 40 countries across all of its plans. This means you can freely speak and collaborate with your team across countries without being bound by a time limit or fees.

On top of this, Net2Phone lets you set up virtual phone numbers in over 500 countries and 300 cities. So, if you plan to make waves in Europe, the Americas, or Asia, this VoIP will help you establish your presence without breaking the bank. This is why our researchers rated Ne2Phone the best VoIP for low-cost international calling. 

Net2Phone also offers a bountiful set of inbound features, including customizable greetings and hold music, voicemail, and virtual receptionist . As for outbound communications, you’ll get a set caller ID, call and video conferencing, and SMS/chat across all plans.

The disadvantage is that it’s missing call flip, so you can’t switch from your deskphone to your cell phone while on a call. Also, voicemail-to-text is only available on its highest plan (Office Power). Plus, it only has Slack for live messaging integrations, which is only available on its Office Power plan. If you want a more comprehensive features list, check out 8x8 and RingCentral.

Unlimited minutes to 40+ countries across all plans

99.9% uptime guarantee

Limited software integrations

Lacks call flip, barge, or whisper

Call queue is only available on the highest plan

PlansStarting price Per user, per month
N2P Virtual $19.99
N2P Essentials $23.99
N2P Professional $27.99
N2P Ultimate $31.99

8. Dialpad: Best for Conversational AI

compare business phone plans

Dial impressed us with its generous list of inbound and outbound communication features across all plans, scoring 4.4/5 features score . Take advantage of functionalities that boost your work mobility, like call forwarding and call flip that transfer your calls to another gadget or user. More importantly, you’ll find many essential and advanced features like SMS/Chat, power dialer, and spam prevention across all its plans. 

The most impressive thing about Dialpad is its focus on technology — incorporating high-quality conversational AI to decipher and analyze your calls. This is most useful for features like call transcript and voicemail-to-text that allows you to transcribe and record conversations, even while on your cell phone.

Unfortunately, Dialpad falls short on external connections, earning a low integrability score of 2.4/5 . As opposed to 8x8’s 10 live chat integrations, Dialpad only has Slack. Luckily, it has its own SMS/chat and team messaging, so you can still reach your team in an instant.

24/7 reliable customer service

An impressive list of communication features

Stellar customer reviews

Limited external connections

Low scalability

PlansStarting price Per user, per month
Standard $15
Pro $25
Enterprise Tailored
▶ Read more: The Best Cloud Phone Systems for US Businesses

Our team of software researchers compared the top business cell phone plans in the US, analyzing key categories, including the following:

  • Price – the plan’s cost and value for your money
  • Integrability – the software’s ability to integrate with other platforms, such as Salesforce, Slack, and GSuite
  • Features – the tools that define inbound and outbound communications, conversations, management, and collaboration functionalities
  • Customer Support – the customer support channels available, such as phoneline, chat, and email
  • Customer Score – average consumer review scores across the most trusted review sites: G2, Capterra, Trustpilot, and TrustRadius
  • Security – the security measures the vendor enforces to protect your data
  • Scalability – an aggregated score that assesses a product’s ability to scale with business growth

As a result, we’ve narrowed it down to the top 8 business cell phone plans in the US, highlighting their benefits and drawbacks.

Once we collect the scores from these key factors, we then calculate the final score of each VoIP plan and rank them based on their overall performance.

While many VoIP systems offer great business cell phone plans, we recommend 8×8 because of its solid overall performance. RingCentral comes in a close second, tying with 8×8 in the final scores (4.7/5) . But the reason why our researchers say 8×8 is the best is because it ranks first across four categories: features, customer support, security, and scalability .

Boasting a robust list of functionalities, 8×8 will give you the high performance and mobility you’re looking for in a cell phone plan. Meanwhile, RingCentral is unrivaled in integrability and excelling in customer support and scalability . While 8×8 provides a generous list of external connections, it’s nowhere near RingCentral’s over 250 software integrations. This brings a lot of convenience, especially when you use a lot of apps on your smartphone.

If you are still undecided about which VoIP to choose for your business, try our free quote comparison tool . All you need to do is take our quick survey, and We will match you up with the best VoIP providers. They will be in touch with obligation-free quotes that are customized to your needs.

▶ Read next: The best office phones for business
  • Separate your professional and personal calls
  • Achieve work mobility and take calls from anywhere
  • Transfer calls to your team when you’re busy
  • Protect your privacy by keeping your personal number private

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Stay connected and save time with an easy-to-use business phone solution that fits organizations of any size.

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Work from anywhere

Your Voice line works on mobile devices, laptops, and supported deskphones so you can stay connected at work, home, or on-the-go.

Voice can be customized to fit your day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the familiar Google Workspace Admin console.

 Google Workspace Admin console for Voice UI

Voice uses Google AI to help save you time by blocking spam calls and transcribing voicemails to text automatically. Integrations with Google Meet and Calendar help keep the focus on what's important.

Voice can be deployed instantly — and globally — from anywhere, with less administrative work. This feature includes easy set up of multi-level auto attendants and ring groups (also known as hunt groups).

Voice mobile UI featuring organization specific information

Works with Voice

Focus on what's important while staying connected with a business phone system on deskphones, smartphones, and the web.

Expand your reach with SIP Link

SIP Link  allows customers to connect PSTN services from any carrier to Google Voice through certified Session Border Controllers (SBCs).

Compatible hardware

Trusted by organizations of many sizes,  Polycom® devices  and  certified headsets  provide reliable solutions for business communication.

Google Workspace

Receive valuable meeting context from  Google Meet

Manage your work-life balance with  Google Calendar

Get more done with Voice and Google Workspace

Easy for users

Built for Google Workspace, Voice has a familiar look and user-friendly feel that fits easily into their workflow.

Easier for IT

Make it simple for your IT team to stay on top of their work with Voice, an integral part of the Google Workspace family.

Smart for business

Manage costs for your business with three license editions that help you streamline operations with Voice and Google Workspace.

Choose the right business phone plan for you.

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per user / month

USD

per user / month

USERS AND LOCATIONS

Number of users

up to 10

Unlimited

Unlimited

Regional Location

None

Unlimited

Unlimited

Domestic Location

up to 10

Unlimited

Unlimited

International Locations

None

None

Unlimited

PRODUCT FEATURES

Calls between Google Voice numbers included

check

check

check

Calls to the US from any Google Voice number included

check

check

check

Calls to Canada from a Canadian or US Google Voice number included

check

check

check

Calls to most European countries from within Europe included

check

check

check

SIP Link

check

check

Unlimited text messaging in US

check

check

check

Google Fi Compatible [US only]

check

check

check

Voicemail transcription

check

check

check

Google Calendar Integration

check

check

check

Google Meet Integration

check

check

check

Mobile apps: Android & IOS

check

check

check

Web Application

check

check

check

Support

24/7

24/7

24/7

Service Level Agreement (SLA)

check

check

check

Usage and activity reporting

check

check

check

Call forwarding

check

check

check

Multi level auto attendant

check

check

Ring Groups

check

check

Desk phone and ATA support

check

check

eDiscovery for calls, voice mails and text messaging records

check

check

Advanced reporting (BigQuery)

check

Ad-hoc user call recording

check

Automatic

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per user / month

Up to 10 users

Up to 10 Domestic Locations

Calls between Google Voice numbers included

Calls to the US from any Google Voice number included 2

Calls to Canada from a Canadian or US Google Voice number included 2

Calls to most European countries from within Europe included 2

Google Fi Compatible [US only]

Voicemail transcription

Google Calendar Integration

Google Meet Integration

Mobile apps: Android & IOS

Web Application

24/7 Support

Service Level Agreement (SLA)

Usage and activity reporting

Call forwarding

Unlimited number of users

Unlimited Regional Locations

Unlimited Domestic Locations

Unlimited text messaging in US

Multi level auto attendant

Ring Groups

Desk phone and ATA support

eDiscovery for calls, voice mails and text messaging records

Ad-hoc user call recording

Unlimited International Locations 1

Advanced reporting (BigQuery)

Automatic Ad-hoc user call recording

Promotional pricing plans apply to EMEA only. Other regions may vary.

2 Refer to the Voice rate card for a complete list of calling rates for your Voice number.

Learn how VoIP phone emergency features differ from traditional emergency calling service .

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The top 6 small business phone plans: side by side analysis

  • Posted by by Anthony Cinko
  • November 18, 2022

Running a small business is hard enough – you shouldn’t have to worry about your phone service on top of everything else. That’s why we’ve put together this side-by-side comparison of some of the best small business phone plans available. Whether you need unlimited nationwide data or just want a plan that won’t break the bank, we’ve got you covered. Check out our list and find the perfect plan for your business !

Things to know before you buy

There are a few things to know before you begin the hunt for your business phone plan. 

How much data you need depends on the nature of your business. Sending large files, doing video calls, and streaming content from the web are heavy-duty tasks for data usage. Conversely, email, social media, and instant messaging use very little data.

Coverage is one of the most important parts – without it, you’d be out of touch! Take advantage of a free trial if possible to make sure you’re getting the speed and reliability you need.

Many carriers offer introductory deals that come with “free” devices (with an asterisk mentioning that you’re getting reimbursed in the form of bill credits, you have to sign up for autopay, you can’t change your plan for 3 years, and if the device breaks you’ll have to pay for it). Stay aware, and bring your existing devices if you can before making any major commitments.

Of course, customer service is a must . Nobody likes waiting on the phone for hours on end. Get a taste of how customer service works by creating an account and calling the hotline or starting a chat.

Premium data is a hot topic, particularly in areas with lots of cellular traffic. If you have premium data, it means you’re in a prioritized “fast lane.” When a cell tower is receiving loads of traffic, you’ll get connected faster and more reliably on a premium data plan.

Unlimited plans

For unlimited talk, text, and data, look no further! Here’s a roundup of what’s on the market.

T-Mobile Business Unlimited Select

A solid, mid-tier Unlimited plan.

  • $150/month (plus taxes & fees) for 6 lines
  • 50 GB premium data
  • 5 GB hotspot data
  • 480p SD video streaming quality

T-Mobile combines a great price with a functional plan, rendering their Business Unlimited Select product a smart choice for businesses that use a lot of data. Be wary of the throttling policy, as your speeds will decrease dramatically after 50 GB.

Jet-setters and field workers may be disappointed by the 5 GB hotspot allowance. If you want more data, you’ll have to jump right up to a 50 GB hotspot on the pricier Advanced plan.

If you’re interested in simple, dependable service and a plan that will keep your team connected, T-Mobile brings a solid offering to the table.

US Mobile: Unlimited Premium

Cream of the crop! The best Unlimited plan.

  • $180/month (plus taxes & fees) for 6 lines
  • 100 GB premium data
  • 50 GB hotspot data
  • 1080 SD video streaming quality

If you want a plan that crosses the t’s and dots the i’s, Unlimited Premium is your perfect choice. With more Premium Data than anything in this price range, it’s a steal! Plus, the bang for your buck continues with a whopping 50 GB of hotspot for all those on-the-go connectivity needs.

It’s everything you need, and then some. For an extra $30, you’re getting double the Premium Data and 10 times the hotspot data compared to T-Mobile. If you have a bit of wiggle room for the pricing, we strongly recommend US Mobile’s Unlimited Premium plan.

AT&T Business Unlimited Starter

The worst unlimited plan.

  • No premium data.

After catching your breath from the sticker shock, the most affordable AT&T business phone plan leaves you wondering why ?

The lack of premium data, capped video streaming quality, and pitiful amount of hotspot data is a big head-scratcher for any tech-savvy business owner. Sure, AT&T boasts a robust range of network coverage across the country, but the features do not match the price.

Comcast Business Mobile – Unlimited Data

Ideal for few.

  • $160/month (plus taxes & fees) for 6 lines
  • 20 GB high-speed data on 5G and LTE
  • Unlimited data on 5G UWB or C-band
  • 600 kbps hotspot data

Comcast Business Mobile requires Comcast Business Internet service, so this option is really only recommendable if you’re an existing customer. The perks and features are decent, with Unlimited 5G UWB and C-band service being the highlight. However, the price tag and lack of truly unlimited data outside of these zones are both drawbacks.

The hotspot speeds are very poor and likely unsuitable for any businessperson that is doing more than simple email and Google Docs. Video and audio calls along with streaming will suffer, especially so after connecting more than one device.

Overall, Comcast Business Mobile comes across as one of those add-ons that a sales rep tries to convince an IT manager to purchase because it’ll bring the cost of their other Comcast services down.

Comparison chart: Unlimited plans

UnlimitedUnlimitedUnlimitedUnlimited
100 GB50 GB20 GBN/A
50 GB5 GBUnlimited**5 GB
$180$150$160$180

Custom and By-the-Gig plans

These plans are ideal for use in tracking devices, security cameras, and employee devices that have varying needs. If the ability to create a custom plan with transparent pricing and flexible data options sounds like your cup of tea, then check these plans out!

US Mobile: Pooled Plans

The best customizable plan.

  • $9/line plus $2/GB
  • $116.88/month (taxes & fees included!) for 6 users sharing 30 GB
  • Hotspot data included
  • 1080p HD video streaming quality
  • Warp Speed 5G

US Mobile provides a customizable solution with the finest customer service experience in the industry. The structure of Pooled Plans enables IT admins to analyze and interpret data usage on the fly from the web or mobile app. With no commitments on this plan, data allotments can be readjusted at any time to match your team’s usage.

Hotspot data is included in the amount of data you purchase. And when you’re in the range of 5G, you’ll get to experience low-latency downloads at incredible speeds.

US Mobile for Business is ideal for support, customizability, and a shifting workplace whose data needs may vary. Plus, the low price point pulls it all together as an unbeatable business plan.

Google-Fi Flexible

Hemorrhage thousands of investor dollars with the worst possible customizable plan!

  • $16/line plus $10/GB
  • $396/month (plus taxes & fees) for 6 users sharing 30 GB
  • Hotspot available at $10/GB
  • 15 GB high-speed data

It’s almost criminal to see Google charging such a premium for this low-quality cellular package. Not only is this service 3x more expensive than US Mobile for Business, but it doesn’t include taxes & fees, doesn’t include hotspot, and only gives users 15 GB of usage before their data slows to near-unusable speeds.

If you are a business owner considering Google-Fi Flexible, STAY AWAY!

Comparison chart: By-the-Gig

$9$16
$2$10
Included$10/GB
$116.88$396*

Conclusions

If you’re running a data-hungry business that requires sending large files and doing video calls on the go, you’re likely leaning toward T-Mobile’s plan. This plan lets you take the hands off the steering wheel for a premium price; whether you need it or not, you’ll have plenty of data.

T-Mobile isn’t exactly a champion of customer service , though, so keep this in mind. The last thing you need as a small business owner is connectivity troubles with nobody to help.

To make matters worse, the hotspot data is not customizable, so if you need hotspot in any capacity, we can’t recommend this plan.

To make the most of your budget and ensure you’ll get answers to your questions within minutes, US Mobile for Business provides a superior phone plan.

By chatting with a specialist, US Mobile will help estimate the perfect amount of data for your needs. With customizable data allotments, the plan will grow as your business grows – no need to pay for data you’re not using. Tracking data usage and adjusting your plan accordingly can be accomplished within minutes from your account dashboard.

One of the best parts about US Mobile is that their support team is available 24/7, which means you’ll never have to wait for business hours to get the answers you need. They understand how important it is for your business to stay connected and will go above and beyond to make sure that’s exactly what happens.

If you’re ready to take the next step and revolutionize the way your business keeps connected, reach out to us using the form below and we’ll take care of the rest!

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The 7 Best Business Cell Phone Plans of 2024

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When it comes to business phone services , cookie-cutter plans just don’t cut it because it’s impossible to have a one-size-fits-all plan.

But there are so many—possibly several dozen—high-quality plans vying for a slice of your communication budget that choosing the right one for your business might seem like a tall order.

To choose the right business cell phone plan for your business, you first need to determine what your needs are; then you’ll need to choose a plan that meets those needs. And that’s where this post comes in.

We’ve done the hard work for you by researching the highest-quality business phone plans and narrowed your choices down from several dozen possible options to the seven absolute best.

In this post, we’ll explore these seven options, suggest possible use cases, dissect pricing, and discuss the pros and cons of each plan.

Best Business Cell Phone Plans

1. ringcentral, best overall business phone plans on a unified communications platform..

RingCentral is the Best Overall Business Phone Plans on a Unified Communications Platform

RingCentral is a full-featured unified communications platform that offers VoIP and small business phone plans. The system functions extremely well in an office setting, boasting such features as unlimited calling and conferencing, customized caller IDs, text messaging, faxing, online meetings, and toll-free numbers .

RingCentral routes incoming calls through the same call-routing system used by your office phones. This turns your office phone into a portable communication system that can be used with any RingCentral-supported device.

In other words, you and your employees can send texts, faxes, as well as make and receive calls with your business number from your smartphone, tablet, or desktop computer. All you need is to install the top-rated RingCentral app.

This flexibility is good news for businesses with a BYOD (Bring Your Own Device) policy as it allows your employees to switch seamlessly from their mobile devices to their desktops when making or receiving calls.

RingCentral also allows you to rent business hardware—such as headsets or desk phones—for as little as $3.99/device/month. Whether you have 2 users or 1,000, RingCentral has a plan for you. And there are tons of features for customization and third-party integrations.

RingCentral Pricing Plan

RingCentral’s plans start at $29.99/user/month ($19.99/user/month with annual billing) after the free trial on which you get 50 free minutes of domestic calls per user for five users and two desk phones.

The Essentials plan only supports up to 20 users. But the higher-tier plans allow unlimited users plus the ability to host video conferences with up to 200 participants. All plans come with voicemail-to-text, unlimited calling and texting, and an auto-attendant.

  • Apps for smartphones, tablets, and desktop computers
  • Cheaper than traditional carriers
  • Supports video conferencing for up to 200 attendees
  • Advanced functionality is only available on the premium plans
  • Might be overkill for smaller teams

2. T-Mobile

Best business phone plans for flexibility..

T-Mobile is the Best Business Phone Plans for Flexibility

T-Mobile became the second-largest carrier in the US by subscriber count after it acquired Sprint in 2020.

The acquisition also increased its coverage; T-Mobile now offers wider 5G coverage than other major carriers, although this is limited to major cities. Also, 4G coverage still lags behind AT&T and Verizon and rural areas have spotty 4G coverage at best.

T-Mobile may be widely known for its consumer-friendly plans, but it also boasts an extensive library of business offerings for companies and organizations of all types and sizes.

Its low-cost plans support local and international teams pretty well, and with in-flight WiFi, you and your employees can stay productive while traveling, too. You can access your voicemail, text, or finish business projects while traveling anywhere in the world.

Opting for the T-Mobile Magenta or Unlimited plan gets you a free subscription to Microsoft 365 , allowing your team to collaborate in real-time on documents, spreadsheets, and presentations. Plus, you get a company intranet, email program, and project collaboration tools.

T-Mobile also provides users with unlimited 2G data and texting in at least 210 countries, keeping your teams connected anywhere they may go.

T-Mobile Pricing Plan

Small businesses that need between 2 to 12 lines may opt for the Business Unlimited Select plan which is priced between $45/line/month (for 2 lines) and $25/line/month (for 6 or more lines). This plan gives you 5G support; unlimited calling, texting, and data in Canada and Mexico; and 5GB of high-speed mobile hotspot data.

For $30 – $60 per liner per month, you can get the Business Unlimited Advanced plan. This plan is ideal for businesses with employees that do a lot of air travel and need access to Microsoft tools and apps.

It includes 40GB of high-speed hotspot data, a free subscription to Microsoft 365, 5GB of high-speed data in Canada and Mexico, and one hour of Gogo in-flight WiFi.

Lastly, if you want it all at a reasonable price, then you might want to consider the Business Unlimited Ultimate plan which costs $40 – $70 per line per month. This plan gives you unlimited premium data, 100GB of mobile hotspot, and Microsoft 365 in addition to unlimited text, talk, and data (5G inclusive).

With this plan, you also get 4K UHD streaming, unlimited in-flight WiFi, and data in 210 countries that is twice as fast as the other T-Mobile business plans.

  • In-flight data is free on select airlines
  • Improved 5G coverage after the acquisition of Sprint
  • Allows the use of multiple lines on a single device
  • The limited plans are restrictive
  • Free international texting is limited to 2G
  • Coverage is spotty in rural areas

Best Unlimited Business Cell Phone Plans.

Verizon is the Best Unlimited Business Cell Phone Plans

Of all major carriers, Verizon has the widest coverage , which means that most of your employees will be covered wherever they may be. It offers cell phone, landline, internet, and VoIP plans for businesses on devices purchased from Verizon or compatible devices purchased elsewhere.

With their three Business Unlimited Plans, finding the perfect plan for your business is easy. All plans feature unlimited talk, text, and data. Where the plans differ is in support for 5G, tablet use, and mobile hotspot. The plans also require at least five users since they’re for business and not personal or family use.

To use Verizon VoIP, you only have to download the mobile and desktop app on any compatible device.

Verizon’s plans for small businesses include the Verizon Plan for Business, the Flexible Business Plan, Business Unlimited, and the New Verizon Plan. All plans include safety mode, carryover data, calling to and from Canada and Mexico, use of your device in Canada and Mexico, and data at $15 per GB.

All plans also allow you to turn your device into an internet hotspot and send unlimited messages to recipients in over 200 countries.

And finally, the Verizon Plus and Pro plans come with a security bundle that offers premium protection for your employees, data, and devices. In addition to mobile endpoint security, they also feature WiFi protection, mobile device management, and tech support.

Verizon Pricing Plan

Verizon Business Unlimited plans start at $30 per line per month and they all offer unlimited talk, text, and 4G and 5G data. The Plus and Pro plans feature guaranteed speeds during peak hours for up to 120 GB per month, and an unlimited mobile hotspot with reduced speeds after 60 GB.

  • Offers unlimited calling in Canada and Mexico
  • Solid national coverage
  • Flexible pricing plans
  • Device selection can be overwhelming
  • Might be excessive for small teams
  • The costs of international calling quickly add up

Best Full-featured Business Cell Phone Plans.

AT&T is the Best Full featured Business Cell Phone Plans

Like every other major carrier, AT&T provides cell phones, landlines, and internet services to businesses. But AT&T also offers the largest variety of plans among the major carriers . This flexibility allows you to potentially lower your monthly costs by customizing your setup.

For example, on some plans, you may experience slower speeds during peak hours, while other plans offer guaranteed 5G speeds up to a certain amount of data. With pooled plans, you can share data among your employees, which is a great option for teams with varying needs.

After T-Mobile acquired Sprint, AT&T became the third-largest carrier by subscriber count. But it remains well-established as an enterprise provider, offering four enterprise plans to its customers. It is also the backbone of the FirstNet network, a network optimized for first responders.

There are several variations of AT&T’s Mobility Rate Plans—Mobile Share Plus, Mobile Select Priority Pooled, and Business Unlimited Elite, including several others in between. The plans are all tailored to your budget, being available at different price points.

The Elite plan offers unlimited talk, text, and data for up to 10 devices. The Pooled plan gives each employee a data allowance plus access to pooled data in a single account. The Plus plan lets you share data with 10 – 25 different business devices.

On all plans, you get unlimited talk and text within the country and unlimited talk from the US to Canada and Mexico, plus unlimited texting to over 120 countries and HD video streaming. On the Elite and Pooled plans, you get 5G, although data speeds may slow down during peak hours.

AT&T Unlimited Business Plan

AT&T’s Business Unlimited Elite plan is priced at $65/line/month; the Mobile Select Pooled plan starts at $35/line/month; the Mobile Share Plus plan starts at $50/line/month; and the AT&T Business 4GB starts at $50/line/month.

  • Impressive coverage
  • Data plans rollover
  • The wide variety of plans offers flexibility
  • Hardware selection can be improved
  • Some plans get quite expensive
  • Slower speeds can occur at any time

5. Google Voice

Best free business phone plans for small teams and solopreneurs..

Google Voice is the Best Free Business Phone Plans for Small Teams and Solopreneurs

Google Voice is a virtual phone number service that lets you make and receive calls on your existing phone or desktop. Getting started is as simple as owning a Google account; with that, you get basic calling & texting, a new local business number, and voicemail.

On the paid plans, you get mobile apps, integration with Google Calendar, and voicemail transcription. You can also set up custom greetings, an optional special announcement that cannot be skipped, custom working hours, menu prompts, and rules for call routing. And you can transfer callers to an extension, a submenu, or voicemail.

Pricing starts at only $10/user but for small teams in need of a free solution, Google Voice is an excellent choice. The apps are supported on any mobile device, eliminating the need to buy any new hardware or pay monthly to call or text anyone anywhere in the US.

Google Voice Pricing Plan

The free plan gives you a business phone number and lets you make unlimited calls and send unlimited text messages to any number in the US and Canada.

The paid plans range from $10/user/month to $30/user/month and at the very basic level give you unlimited domestic calls and SMS, mobile apps for Android and iOS devices, and voicemail transcripts.

Other advanced features on higher-tier plans include a multi-level auto attendant, compatibility with desk phones, ring groups, advanced reporting, and the ability to add employees in unlimited international locations.

  • Serviceable free version
  • Unlimited national calling and texting
  • Free local business phone number in most US cities
  • Requires an existing personal device
  • Features are limited

6. Grasshopper

Best business cell phone plans for small teams needing call routing capabilities..

Grasshopper is the Best Business Cell Phone Plans for Small Teams Needing Call Routing Capabilities

Grasshopper is a virtual phone system that provides small businesses with VoIP features like unlimited calling between the US and Canada and virtual receptionists.

Just by installing Grasshopper’s user-friendly mobile apps, you can turn any smartphone into a business phone. The apps are available for Android and iOS and allow you and your employees to read text messages, listen to voicemails, or answer calls.

Instead of charging per user, Grasshopper lets you add extensions to your business number . This means that you can route incoming calls to unlimited devices. It’s an effective way to connect several employees without burning a hole in your pocket.

Features like an automated attendant and simultaneous call handling mean that your callers never get a busy signal. Instead, they are greeted with a custom greeting set by you before being transferred to an extension, including an optional self-service extension.

Additionally, this business VoIP system provides you with a virtual phone number and call answering rules that make call forwarding to other devices easy. Small businesses can stay competitive without spending a fortune on expensive business phone systems or hardware since Grasshopper hosts all the data and hardware.

Setting up the system is as simple as installing an app on your mobile or desktop device ; when customers call your business phone number, the call is routed to your preferred device. You never have to give out a personal phone again.

Even better, all calls to your Grasshopper phone number will be marked as business calls, so you’ll always be able to tell a business call apart from a personal one. Grasshopper is a great RingCentral alternative for entrepreneurs and solopreneurs with tight budgets.

Grasshopper Pricing Plan

Grasshopper pricing starts at $29/month for one phone number and up to three extensions . The most expensive package—priced at $89/month—gives you unlimited extensions and allows you to add dozens of employees and devices.

  • Affordably priced
  • Provides automated voicemail transcripts
  • Intuitive mobile apps
  • Might be a bit expensive for solo workers
  • Bigger teams might require more advanced functionality
  • No support for video calling

Best Value Business Phone Plans.

Teltik is the Best Value Business Phone Plans

An authorized reseller of T-Mobile’s business plans , Teltik’s plans include unlimited calls to and from Canada and unlimited domestic roaming. You also get unlimited music and video streaming from select providers that don't count against your data cap, mobile hotspot, visual voicemail, WiFi calling, and roll-over data on qualifying plans.

On your first order with Teltik, you get free access to a PBX cloud phone system , which will give you a new business phone number that works on mobile, desktop, and office phones.

The PBX also includes other features like a customized virtual receptionist to greet your callers and present them with options, call-routing capabilities, simple voicemail management, and many other features.

Since Teltik is an authorized T-Mobile reseller, great coverage is guaranteed. Plus, you also get an international calling plan and Smart Voicemail.

Teltik Pricing Plan

For as low as $20 a month, you can get one of Teltik’s plans with unlimited talk, text, and data. There are no hidden fees, contracts, data overages, or rate increases.

  • Excellent coverage
  • The Smart Voicemail feature is fantastic
  • No number porting, even from T-Mobile

How to Choose a Business Cell Phone Plan

To choose the right business cell phone plan for your organization, you must consider how the cell phones will be used.

Cell phones may be awesome for mobility but there are some trade-offs. If you own a buying business or manage a sales team, then mobility should be paramount in your buying decision.

But if you run an office with largely stationary employees that spend a lot of time on the phone with clients (such as a law firm or an investment firm), then mobility isn’t a key factor. In fact, cell phones might present some issues with call quality that will cause you to miss out on the nuances of speech and interaction.

So, it is important to approach this decision as carefully as possible.

1. Research Your Company’s Calling Habits

The best way to approach this is to pull some copies of past phone bills to get accurate insight into your company’s calling patterns.

Are most of your calls local or international? Would data and texting be useful to your organization? Asking yourself questions like this will help clarify your thinking around the features you need and those that are merely nice to have.

2. Outfit Your Key Employees

It’s unlikely that all your employees will need corporate cell phones for their day-to-day work. So, it makes sense to identify those key employees that truly need a cell phone to function.

Senior management usually requires cell phones so that they can stay in touch in case of emergencies. And salespeople also need them for the sake of mobility.

3. Assess the Mobility Needs of Each Team Member

You also need to assess the mobility needs of each team member. People that spend a lot of time away from the office obviously need cell phones. But those who hardly ever leave the office to do their work might be better served by a desk phone.

Likewise, it doesn’t make sense for salespeople to have both a desk phone and a cell phone as they’ll get the most use out of a cell phone and not much use out of the desk phone.

Armed with the knowledge of the needs of your team, you’ll be able to choose a plan that accommodates everyone’s talk, text, and data needs, and you may even be able to get a discount on the phones themselves.

4. Find a Service Provider

Compare cell phone providers in your area, contrasting their plans, network coverage, range of services, contracts, prepaid plans, unlimited plans, and so on.

If you often have to communicate across the country, then a national carrier like AT&T or Verizon might be your best bet. But if your communication is mostly local, you can opt for a lower-priced local provider.

You’ll also want to check coverage maps and ensure that the provider covers areas in which you’ll need the service the most.

If the provider offers great coverage in your home region but sparse coverage in other cities where you’ll be spending a fair amount of time with clients, then you might get slammed with extra roaming charges for calls to those areas.

5. Pay Special Attention to Security

If you work with sensitive data, then security should be a major concern to you, especially with the preponderance of data breaches these days. A study of Fortune 1000 companies recently revealed that telecommunications companies are the most vulnerable industry to a data breach.

Ideally, you want a provider that allows you to remotely wipe all data from a lost or misplaced company device.

6. Understand That There Might Be Room for Negotiation

Finally, you should know that there might be some room for negotiation when it comes to small business phone plans. You might be able to get a better deal on your plan and equipment than the pricing table shows if you contact the vendors.

And remember: a cell phone plan is just a contract, not a lifelong commitment. So, towards the end of your contract, it makes sense to shop around again to see if you can find a better deal.

You might even be able to negotiate a better deal with your current provider if you can prove that you can get a better deal elsewhere. There’s no harm in trying.

Small Business Phone Plans FAQ

The EIN (Employer Identification Number), sometimes referred to as a Tax Identification Number (TIN), is widely accepted as an alternative to the SSN (Social Security Number) for many business-related transactions, and this includes the purchase of cell phones.

The cheapest plans will generally run you between $15 – 30/month, while a complete business cell phone package may cost as much as $60/line/month or even more. 

This is a largely subjective matter as different businesses have different needs. That being said, Verizon does offer some of the best phone packages for small businesses, even for teams with as few as four employees. You get unlimited calling, texting, and data in Canada and Mexico as well as in the US.  It’s also a great option if you plan on issuing company devices to your employees as it offers a broad selection of nearly 100 different Android and iOS phones and tablets for itinerant teams. 

Quick Best Business Cell Phone Comparison

Staying connected in and out of the office is vital. VoIP and cellular phone plans don’t limit you to certain device brands or cost you an arm and a leg to implement. They allow your employees to bring personal devices, and you can mix and match plans to suit your peculiar needs while taking advantage of call management features.

The best plans allow you to customize packages according to your employees’ data requirements and location while staying flexible and affordable.

And, though Verizon offers stellar business cell phone plans and services, you might be better served by a VoIP caller like RingCentral. So, here are our recommendations:

  • For small teams , try Grasshopper .
  • The best free solution , albeit with limited features, is Google Voice . But it also offers some really good paid plans, too.
  • If you want all the features you can get, RingCentral is a unified communications platform with all the bells and whistles .
  • And Verizon boasts the best unlimited cell phone plans on the market.

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Martin loves entrepreneurship and has helped dozens of entrepreneurs by validating the business idea, finding scalable customer acquisition channels, and building a data-driven organization. During his time working in investment banking, tech startups, and industry-leading companies he gained extensive knowledge in using different software tools to optimize business processes.

This insights and his love for researching SaaS products enables him to provide in-depth, fact-based software reviews to enable software buyers make better decisions.

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How Much Does A Business Phone Cost In 2024?

  • 11 minute read

How much does a business phone cost in 2024

Even though there are many options for business communication nowadays, regular phone calls 📱 are still going strong.

While live chat may be better in some cases, 81% of customer service professionals still prefer the phone for more complicated problems.

So, no matter the size or type, companies need a phone system. But how much does a business phone cost, and which kind is best🤔?

In this guide, we’ll discuss the costs of different business phone systems, cost breakdown, and how to save on business phone lines. We’ll also break down what impacts the price so you can choose the right solution for your business’s needs and budget.

🔑 KEY HIGHLIGHTS

  • Costs of business phone systems vary significantly depending on the type – traditional landlines, VoIP, cloud-based, or virtual. Landlines have the highest installation and monthly costs.
  • Virtual phone systems tend to be the most affordable option, costing $10-50 per month . Cloud-based VoIP solutions are also reasonably priced at $20-30 per user per month .
  • Other factors that impact phone system costs include the number of users, features used, ability to scale, and maintenance/support needs.
  • Cloud-based VoIP providers like KrispCall offer all-in-one communication platforms with calling, messaging, CRM, and mobile apps integrated at competitive per-user rates.

Table of Contents

Costs of Different Types of Business Phone Lines/System

As of now, companies have several choices for their telephone system – a traditional landline, VoIP, cloud-based, and a virtual phone . Each option has different cost factors tied to its specific capabilities. Let’s explore the costs of different types of business phone systems: 

1. How much does a Traditional Landline System cost?

Traditional landline-based systems tend to involve greater expenses. These phone options require actual physical cabling and specialised telephone equipment, driving up the price significantly for smaller companies. Installation costs usually range from $100 to $300 per line, and monthly bills are in the $20 to $60 range. In addition, upkeep and add-on features contribute further to long-term costs.

2. How much does a VoIP (Voice over Internet Protocol) System cost?

Cloud-based phone systems minimise the need for physical infrastructure, resulting in notably lower initial expenses. Businesses can anticipate paying approximately $20 to $30 monthly per user. In most cases, this cost already provides access to improved features like automated receptionists and ways to connect with other tools. 

3. How much does a Cloud-Based Phone System cost?

VoIP systems that are hosted internally within a company incur major upfront expenses for the required PBX equipment, installation work, and setup. These on-premises VoIP options typically have hardware and installation expenditures between $6,000 to $7,000 . Plus, ongoing service and upgrade charges frequently represent an extra 15-20% yearly addition to those figures. 

4. How much does a Virtual Phone System cost?

Virtual phone systems tend to be the most reasonably priced telephony options for small businesses. Plans usually range from $10 to $50 per month for a basic package. The costs are low as it runs completely over the Internet without needing much physical equipment. However, the monthly fee can vary depending on which add-on features you utilise through this phone solution. 

Cost Breakdown While Operating A Business Phone System

Operating a business phone system involves several types of costs. Understanding the fixed and variable expenses associated with your phone service is important. Some of the major fixed and variable costs include:

1. Fixed Cost

Fixed costs are one-time fees or ongoing expenses that stay the same each month. Here is a breakdown of fixed costs while operating a business phone system:

Telephony Hardware:

  • Hard Phones (desk phones) : These range from basic models for ~$50 to feature-rich models for ~$200+ per phone.
  • Mobile Phones : Business phone plans with compatible phones can range from ~$30 to ~$100+ per month per line, depending on data and feature needs.
  • Softphones (software applications for computers) : These can be free or included as part of a cloud-based phone system subscription.
  • Routers and Network Upgrades: Depending on your existing internet infrastructure and the number of users, you may need to upgrade your router or internet plan to handle VoIP calls. Costs can vary.
  • Phone Numbers: Local phone numbers typically cost a one-time setup fee of ~$10 to $40 each, with some providers offering bundled plans with included numbers. Toll-free vanity numbers can cost significantly more, ranging from hundreds to thousands of dollars per year.

2. Variable Cost

These are costs that fluctuate based on your usage patterns. Here is a breakdown of variable costs while operating a business phone system:

Communication Charges:

  • Monthly Service Fees : Cloud-based phone system providers typically charge a per-user, per-month subscription fee (often ~$20 to $40+ per user). This usually includes unlimited calling within a designated area (often US and Canada).
  • Long-distance and International Calls : Calls outside your included area will be billed per minute at a predetermined rate.
  • Overage Fees : If you exceed the minutes or features included, you may be charged overage fees.
  • Data Charges: For mobile phone usage, data charges can apply for using the phone’s internet connection for calls (VoIP) or other business applications.
  • Roaming Charges: If employees travel outside their designated calling area, roaming charges may apply for calls or data usage.

Factors Affecting Business Phone System Cost

In order to accurately determine the expense of a business phone system, several impacting elements must be evaluated.

The five most critical aspects of business phone systems that should not be overlooked are:

1. Number of Users

The size of your workforce is an important factor in determining the business phone line cost. A larger staff indicates more phone lines, extensions, and potentially more intricate routing configurations. The greater the number of employees, the more phone resources needed and the higher the associated costs .

2. Type of System

The design of the phone system is a key factor in determining expenses. Systems are generally categorised as on-premise or VoIP (Voice over Internet Protocol). Traditional on-premise phone networks commonly require physical equipment, typically making an in-house IT team necessary for maintenance, which increases both the initial and ongoing costs . 

3. Features

The inclusion of advanced features can greatly impact the price aspect. Features like auto-attendant, call forwarding , voicemail, and video conferencing do not only provide extras but also fulfil practical business needs. However, every additional feature typically increases the cost . Choosing only the most useful optional features is key to avoiding unnecessary costs.

4. Scalability

Preparing your investment for the future is a smart strategy. Choosing a telephone system that has the flexibility to seamlessly expand along with your developing business will save you the frustration and substantial cost of needing to replace an outdated system down the road. 

5. Installation, Maintenance and Support

Regardless of which system is selected, continuing maintenance and support will incur costs. Onsite systems typically demand routine hardware upgrades and software fixes that contribute to long-term spending. While VoIP options rely less on physical equipment, software updates and troubleshooting are still needed periodically. 

Total Estimated Cost of Operating a Business Phone Line

The total cost of a business phone system varies greatly depending on multiple influencing aspects, making it difficult to provide a single universal answer. 

KrispCall, a popular virtual phone system , is an illustrative example that involves transparent tiered pricing plans with clearly defined features and costs. 

KrispCall’s Essential plan : $15 per month (voicemail, call history, and basic reporting)

KrispCall’s Standard plan : $40 per month (API and webhook access, Advanced reporting, Call center capabilities, and more integrations)

KrispCall’s Enterprise plan : Custom pricing (all standard features plus Developer support, Bundle calling, and a Dedicated account manager. 

A business with 20 staff on the Standard plan would expect a ($40 per user x 20 users) $800 monthly fee. This estimated starting point does not account for all potential pricing plans. For a customised calculation tailored precisely to an individual company’s specific needs, consult directly with an experienced KrispCall representative to obtain a customised proposal.

How to Save Business Phone Line Costs?

Business phone prices are definitely high. Here is how you can save business phone line costs: 

  • Unlimited Local and National Calls : Choose plans that offer unlimited local and domestic long-distance calls to avoid pay-per-minute fees, especially if your business makes many calls within your area or country. Opting for unlimited local and national calls can save money for companies that frequently communicate within these regions versus paying for each individual call.
  • Bundled Service Packages : Consider bundles that group phone lines with internet services from providers. Packages that combine these can sometimes result in reduced expenditures compared to purchasing each separately. 
  • Call Forwarding & Voicemail : Utilise features like call forwarding and voicemail to guarantee all calls are received, even when unavailable to answer. This decreases reliance on costly call redirection solutions by enabling forwarding incoming calls to other lines or leaving voicemail messages.
  • Focus on Quality, Not Cost : It’s important to prioritise quality over a purely low price point. Simply selecting the most inexpensive phone system option isn’t enough. Consider overall value and support requirements rather than upfront rate for proper budget optimization suited to a business’s communication needs.
  • Allow Bring Your Own Device : Explore allowing a bring-your-own-device (BYOD) arrangement where staff utilises personal mobile phones, but the company compensates for data charges. Permitting the usage of individually owned smartphones and tablets in this way can dramatically decrease expenses associated with purchasing physical phones for each employee.
  • Compare Multiple Provider Quotes : Be sure to obtain quotes from multiple phone system vendors rather than automatically selecting the initial option considered. Seeking competing estimates allows for comparisons between providers’ available plans, pricing models, and inclusive features.

How KrispCall Helps Save Business Phone Costs?

The cost of a business phone depends on who you choose and your needs. It’s super important to do your research before choosing a provider, but cloud-based VoIP systems are really easy to set up and can save you a ton on your phone bill.

In this regard, KrispCall’s payment options are an amazing deal for the money you pay. Everything is clear-cut, with no extra fees. Not only is KrispCall great value for money, KrispCall offers an inclusive UCaaS platform that has many impactful features, such as:

Phone Tree (IVR) : Streamline call handling using KrispCall’s automated phone menu to quickly direct callers to the appropriate team or data. KrispCall’s IVR solution can significantly reduce your monthly business phone bills by streamlining call flows and decreasing reliance on costly staffed phone lines.

Business phone system : Make and receive calls using a dedicated business number from any location with an internet connection. KrispCall’s cloud-based system ensures high-quality calls and reliability. No need to pay for expensive on-premise phone equipment that quickly becomes outdated.

Messaging : Teams can collaborate effectively through instant messages within a secure interface that allows file sharing and group chats. Companies save money by supporting virtual cooperation that avoids expenses related to in-person meetings, like travel costs and unused office space. 

Shared phone number : KrispCall offers a single shared phone number that multiple team members can access, which allows businesses to save on the costs of multiple phone lines and numbers.

Global Calling : KrispCall’s global calling feature enables businesses to make cost-effective international phone calls across borders, reducing expensive long-distance charges

The cost of a business phone system is dependent on several factors, including the selected solution, desired functionality, and company scale. 

On-site systems frequently involve greater expenditures because they require installation, upkeep, and physical infrastructure. In comparison, cloud-based VoIP phone options are typically more affordable for smaller organisations because they require minimal hardware. 

If your objective is enhancing business communications, take a look at KrispCall ’s VoIP phone solutions. KrispCall provides a range of services that assist small companies. From gathering all messages in a single location to streamlining the return of missed calls, you can find helpful offerings at a much lower price point.

KrispCall’s near-complete telephony solution, with its seamless telephony and response capabilities, has the potential to increase sales and customer satisfaction. 

Therefore, schedule a demo today to see how KrispCall can elevate your business communication. 

How much should a business phone line cost?

A business phone line should cost around $20 to $140 per user per month depending on factors like the type of service (VoIP vs. landline), number of users, desired features, and whether it’s a basic or enterprise-level plan.

How much does VoIP cost for a business?

A VoIP, on average, can cost a business between $25 and $35 per line monthly.

How long does a business phone system last?

Most phone systems these days can be expected to last around 5 to 8 years on average before needing an upgrade. 

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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Best call center software in 2024

Deirdre Mundorf

Sierra Campbell

Sierra Campbell

“Verified by an expert” means that this article has been thoroughly reviewed and evaluated for accuracy.

Published 7:28 a.m. UTC July 10, 2024

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The best call center software will help you and your agents manage interactions with customers, providing them the service and support needed to help your business grow. “Call center software handles inbound and outbound calls, and these solutions usually come with a whole array of digital assets that can help you automate the process,” explained Stefan Chekanov, CEO and co-founder of Brosix.

However, while call center software always serves the same general purpose, not all providers and plans are the same. We’ve put together a list of some of the top call center software options, along with some recommendations for which types of small businesses they may be best for.

Featured VoIP phone service offers

Ringcentral.

compare business phone plans

Via Ringcentral’s website

Monthly fee

$30 per user

Live chat support

compare business phone plans

Via Zoom’s website

$10 per user

compare business phone plans

Via Nextiva’s website

$24.95 per user

Best call center software

  • Ringover : Best for ease of use.
  • JustCall : Best for AI coaching and training.
  • Dialpad : Best for phone-only support.
  • LiveAgent : Best for extended free trial.
  • Zendesk : Best for standout features.
  • RingCentral : Best for omnichannel communications.
  • Freshdesk : Best free plan.
  • 8×8 : Best for security and compliance.
  • Aircall : Best for collaboration.
  • Five9 : Best for workflow automation.

Why trust our small business experts

Our team of experts evaluates hundreds of business products and analyzes thousands of data points to help you find the best product for your situation. We use a data-driven methodology to determine each rating. Advertisers do not influence our editorial content. You can read more about our methodology below.

  • 20 companies reviewed.
  • 2,992 data points analyzed.
  • 100+ hours of research.

Best for ease of use

Ringover

Starting monthly fee

Call recording included, ticket management, pros and cons.

  • All plans include call recording and call monitoring.
  • Ability to place or receive calls from anywhere using the app or a computer.
  • Unlimited inbound calls.
  • Free trial is only seven days.
  • No live chat support.
  • Several inbound call features are only included with two upper tier plans.

Why Ringover is the best

Ringover offers a simple and intuitive cloud-based solution for small businesses looking to manage their communications with customers. The software makes it possible to communicate with smartphones or through computers using its app and extensions for internet browsers.

Ringover doesn’t place any limits on the number of calls you can receive and allows for unlimited outbound calls to more than 75 countries. Managers can monitor calls and view statistics through the program’s dashboard, allowing them to better train and support their employees.

Small business owners can choose from three different Ringover plans, depending on their budget and the specific needs of their company. The three plans — called Smart, Business and Advance — start at $29 per user per month (or $21 per user per month with annual billing).

The Business plan costs $54 per user per month (or $44 per user per month with annual billing) and the Advanced plan costs $64 per user per month (or $54 per user per month with annual billing). Ringover is reasonably priced, costing about the same or less than other providers that publish pricing information.

If you’re on the fence about whether Ringover is the best fit for your small business, the company does offer a free trial for the Smart plan. The trial period lasts for seven days, includes two hours of outbound calls and allows up to three users.

Functionality

Ringover offers several features that may make it a good fit for the needs of your small business. All three plans include unlimited inbound calls, call monitoring and recording and call notifications.

Several inbound call features, such as call forwarding, call transferring and interactive voice responses, are included with the all three plan tiers. Call-forwarding to a receptionist, call queues, smart routing, call surveys and other more advanced inbound call features are only included with the upper tier plans.

Ringover also incorporates features to help maximize employee productivity. Many of these — like email notification of voicemails, voicemail transcription and click-to-call — are available with all three plan levels.

Signing up for the Advanced plan will afford your business with additional features including call campaigns, scripts, pre-recorded voicemails and local presence dialing.

While Ringover does not offer live chat, the company does offer phone and email support. Representatives are available Mondays through Fridays (excluding public holidays) between 8 a.m. and 8 p.m. ET. You can also access the help center for additional support in the form of webinars, tips and information about frequently searched topics.

Full details

Best for AI coaching and training

JustCall

  • AI-powered plans use Co-Pilot to help with phrasing.
  • Essentials plan doesn’t require multiple users.
  • All plans include collaboration features.
  • Minimal features included with the lowest-tier plan.
  • Phone support only available with Business plan.
  • No live chat.

Why is JustCall the best

If you’re looking to harness the power of AI to help your agents provide the best customer service to your customers, then JustCall may be the ideal solution for your small business. It offers seven different plan options, including three AI-powered options.

With these AI plans, you and your agents can use Co-pilot to analyze and perfect conversations to achieve better results. Upper-tier AI plans also offer additional features, such as note-taking, call scoring, scripts and transcription.

With seven plan options, JustCall offers solutions to fit a range of budgets. There are four non-AI plans, with the base Essentials plan starting at $29 per user per month (or $19 per user per month with annual billing).

The three upper-tier Base Suite plans, Team, Pro and Business, require a bit more of an investment, each requiring a minimum of two users and costing between $39 and $69 per user per month (or $29 and $49 per user per month with annual billing). Business plans require a minimum of 10 users and must be set up with JustCall.

To access the AI-powered features, you’ll need to choose one of the AI Suite plans. These three options, Team Plus, Pro Plus and Business Plus, add on to the respective features of their Base Suite counterparts. Depending on your budget and how much AI support you want to offer your agents, you may decide that the additional investment of $20 to $40 per user per month, depending on the plan and billing frequency you choose, is worthwhile.

JustCall enables your business to communicate with customers via phone, email, SMS and WhatsApp. In addition to some of the more standard call center software features, such as call recording, tracking and auto dialing, business owners can choose to upgrade to one of the AI Suite plans to better support their agents.

With these AI plans, called the Team Plus, Pro Plus and Business Plus, Co-pilot can assist your team members with crafting and rephrasing communication with clients and customers. Upper-tier AI plans also offer script compliance, note-taking, call scoring and sentiment analysis.

Unless you sign up for the Business or Business Plus plan, you will only be able to contact JustCall’s customer support team through email or chat. Agents are available 24 hours a day, five days a week.

Business and Business Plus plan subscribers can receive support 24 hours per day, seven days a week, and can also contact a live agent over the phone. The JustCall help center provides additional resources and allows you to search for answers to common questions or issues.

Full details
$29 per user
Three
Yes, seven days
Yes
Yes
Yes
No
Yes
No

Best for phone-only support

Dialpad

  • AI features included with all plans.
  • 14-day free trial.
  • 24/7 live chat.
  • Omnichannel support only included with Premium plan.
  • No ticket management system.
  • No call monitoring with Essentials plan.

Why Dialpad is the best

Small business owners who only require phone support, not omnichannel communications, may find that Dialpad is a good fit for their needs. All three plan tiers include AI features to help agents and managers better connect and support the needs of their customers.

While Dialpad does offer options for text, chat, social media and email communications, these are only included with the most expensive Premium plan.

Depending on your specific needs and budget, Dialpad may represent a good value for your business. The Essentials plan costs $95 per user per month (or $80 per user per month with annual billing) and offers AI features to help your agents offer tailored support to customers. This base plan also includes key features such as call recording, silent monitoring, whisper coaching and call transcription.

For $135 per user per month (or $115 per user per month with annual billing), you can upgrade to the Advanced plan to receive additional features, such as digital support and a digital virtual assistant. The Premium plan, which costs $170 per user per month (or $150 per user per month with annual billing), requires a greater investment but includes omnichannel support for those who want to be able to communicate with their customers across chat, social media, email and text in addition to offering phone support.

Dialpad offers a range of features and functions that can help small businesses scale and grow. The AI Contact Center houses everything you and your agents will need to communicate with customers, manage leads and offer necessary support. Subscribers to the Essentials and Advanced plans will be able to place and receive calls through the Contact Center, while Premium plan subscribers will also be able to communicate via text, email and social media.

The Contact Center also enables managers to check on the status and progress of their agents, analyze call results and send messages to provide feedback. AI call transcripts offer valuable insight into the work your employees are performing. The key details of each call or conversation will also be highlighted, helping guide your review.

Dialpad provides 24/7 live chat support for all plan subscribers. This sets it apart from some other providers that either do not offer live chat or are only available during regular business hours.

In addition to receiving support over live chat, small business owners who sign up for the Advanced or Premium plan can receive live support over the phone. There is also a self-help database, called the Help Center, where business owners can learn more about the software and find answers to many questions on their own.

Full details
$29 per user per month
Seven
Yes, 14 days
Yes
Yes, with Pro and Business plans
Yes
Yes
Only with Business plans
Only with Business plans

Best for extended free trial

LiveAgent

  • Unlimited ticket history included with all paid plans.
  • 30-day free trial with company email.
  • Call recording not included in free or Small Business plans.
  • Analytics only included with Medium Business and Large Business plans.
  • 24/7 support only available with Medium Business, Large Business and Enterprise plans.

Why LiveAgent is the best

Small business owners who are wondering whether a call center software will truly benefit their business may appreciate the extended free trial available through LiveAgent. When you sign up for the trial using a company email address, you’ll be able to try the program for a full 30 days, which is the longest period on our list.

LiveAgent offers a free plan and 30-day free trial, enabling small business owners to access many of the features at no cost. The paid plans offered by LiveAgent are also reasonably priced, starting at $15 per user per month (or $9 per user per month) for the Small Business plan) and increasing up to $85 per user per month (or $69 per user per month) for the highest tier Enterprise plan. However, if call center support is your main objective, it will only be available with the Medium plan and up.

Assessing your needs will help you determine which plan is right for your company. All paid plan options include a customer portal, the ability to segment contacts and create groups and an unlimited ticket history and the ability to merge and split tickets. Some features that business may want, such as call recording, call queuing and analytics reporting, are only included with the Medium Business and Large Business plans.

For businesses in search of call center support, the Medium Business, Large Business and Enterprise plans offer robust options, with a greater email ticketing capacity, more live chat buttons and more canned message responses.

With these upper-tier plans, you can also access the Call Center feature to better manage communications with your customers and access analytics to view performance reports, agent ratings, ticket history and department reports.

LiveAgent offers multiple avenues of support for its customers. Small business owners who sign up for the Medium Business, Large Business and Enterprise plans receive 24/7 live chat and phone support. While 24/7 support isn’t guaranteed for free and Small Business plan subscribers, the company states it will give its best effort to provide timely responses to customers who need assistance.

Like other call center software providers, LiveAgent also has a knowledge base where clients can search for information on their own. However, it’s a bit lacking. Some of the sections, particularly those in the forum, were empty.

Full details
$95 per user
Three
Yes, 14 days
Yes
Yes, with Advanced and Premium Plans
Yes
Yes
Yes, with Advanced and Premium Plans
Yes

Best for standout features

Zendesk

  • AI agents included with all plans.
  • Analytics dashboard.
  • None of the plans require a minimum number of agents.
  • No free plan.
  • Chat on the website connects with bot, not a live agent.
  • 24/7 support is not available.

Why Zendesk is the best

Zendesk stands out as a top choice for small business owners because of the features included in each plan. There are four plan tiers, each of which offers basic features, like ticket management and call reporting, along with more advanced capabilities, like AI agents, to address basic customer needs and an analytics dashboard to help managers monitor ticket submissions and resolutions.

While Zendesk is not the least expensive call center software, it is reasonably-priced and includes several features that may make it a good value for your business. The Suite Team plan, which costs $69 per user per month (or $55 per user per month with annual billing), offers AI capabilities, analytics and digital onboarding support — features that are often only included in upper tier plans with other providers.

The upper-tier plans through Zendesk are more expensive ($115 per user per month for the Suite Growth plan and $149 per user per month for the Suite Professional plan), but offer additional features that may justify the cost for your company.

For example, both of these tiers offer customer satisfaction surveys to help you assess the effectiveness of your agents and allow you to create a self-service customer portal to help your customers organize and manage their requests. Light agents are also included in each of these tiers, allowing other members of your team to access tickets and check in with customer service agents without the need to pay for additional full users.

Zendesk’s features and functionalities are what sets it apart from many of its competitors. All plans include AI agents, which can support your business by responding to more basic customer needs, leaving your live agents free to address more complex issues.

Another feature designed to support businesses of all sizes is the ability to create custom rules. These rules will automatically move tickets along in the process and send them to the right location for further support.

Those who run a health-related business may also appreciate that Zendesk’s Suite Professional and Suite Enterprise plans are HIPAA enabled, helping your agents handle personal health information properly to maintain compliance.

These upper-tier plans are also eligible for advanced AI add-ons, allowing you to further harness the power of artificial intelligence to respond to questions from customers, support the members of your team and keep everything moving like a well-oiled machine.

Zendesk’s customer service options are not as robust as those offered by other providers. While the company does have live chat available through the app and a chatbot on the main website, live agents are only available between 8 a.m. and 11 p.m. UTC.

Based on the information available through the website and the response we received from a chatbot, it does not appear that there is a phone number available for speaking with an agent over the phone.

The Zendesk help center may be able to help you locate answers and information when live agents aren’t available. It is divided into several sections, including help and FAQs, best practices and how-tos and videos about using the program.

There is also a community forum where you can connect with other users to learn more about getting the most out of your Zendesk subscription.

Full details
$35 per user
Three with call center support
Yes, 30 days
Only with Medium, Large and Enterprise plans
Yes
Yes
Yes
Yes
Only with Medium Business, Large Business and Enterprise plans

Best for omnichannel communications

RingCentral

  • Omnichannel communications included with all plans.
  • Call monitoring included with all plans.
  • 24/7 support available.
  • Full pricing is not published on the website.
  • No integrated ticket management system.
  • You’ll have to pay an additional fee for virtual agents.

Why RingCentral is the best

Small business owners who want to offer support to their customers through different channels may want to take a closer look at what RingCentral has to offer. The two plans — RingCX and RingCentral Contact Center Enterprise — both offer omnichannel communications, allowing your customers to reach you over the phone, chat, text or email and through your social media channels.

As with other call center software options, you’ll need to weigh the features offered by RingCentral with the cost of the service. While the website doesn’t list all of the pricing data, it does share that the RingCX plan starts at $65 per user per month, though you will need to contact the sales team for details and to assess whether it will offer the best value for your business.

This price is with annual billing, and there is no further information about what you’d pay if you prefer month-to-month billing or if there is even an option to pay on a monthly basis.

RingCentral’s omnichannel options make it a top choice for those who want to be able to connect with their customers through their preferred communication methods. The ability to call, text, chat and engage over social media channels does not come standard with many other call center plans and in some cases isn’t even an option.

RingCentral also offers additional features to help small businesses meet the needs of their customers and evaluate their progress and goals. The two plans both include call recordings, analytics reports, surveys and skills-based routing. For an additional fee, you can sign up for AI services, such as virtual agents, real-time AI support and advanced speech analytics.

One benefit of choosing RingCentral for your small business is that you’ll be able to connect with a live agent whenever you need assistance. Live chat is available 24/7, allowing you to work around your busy schedule and address issues whenever they arise. RingCentral also offers phone support for those who prefer talking instead of writing out their questions or concerns.

For more standard questions, you may also be able to find the answers you need in MyRingCentral, the company’s self-help knowledge base. Here, you’ll find a list of frequently asked questions related to the program, webinars, community forums and other helpful resources.

Full details
$69 per user
Four
Yes, 14 days
Yes
Only with Suite Professional and Suite Enterprise plans
Yes
Yes
No
No

Best free plan

Freshdesk

  • Free plan available.
  • Analytics included with all plans.
  • Call recording costs extra.
  • Call monitoring is only included for an additional fee.

Why Freshdesk is the best

Freshdesk is a top choice for small businesses and startups with limited budgets. The free plan provides up to 10 agents with access to basic call center features and functionalities. These include ticket dispatch, trend reports and analytics and reporting.

The free plan also allows for collaboration and sharing of responsibilities between team members along with the ability to choose the location of your data center.

Businesses that may be interested in one of the paid plans will also be able to access a 14-day free trial to assess whether Freshdesk is the right fit for their needs.

Overall, Freshdesk’s pricing and features represent a good value for many small businesses. With the option of a free plan, as mentioned above, small business owners can give key call center features a test drive before committing to a paid plan.

Freshdesks’ paid plans are also reasonably-priced, costing less than many of its competitors. The Growth plan costs just $18 per agent per month (or $15 per agent per month with annual billing), The Pro plan costs $59 per agent per month (or $49 per agent per month with annual billing) and the Enterprise plan costs $95 per agent per month (or $79 per agent per month with annual billing).

However, if you’re looking for more AI support and prompts for your business, Freshdesk may not be an optimal choice. None of the plans include AI prompts and they are only available at an additional cost with the Pro and Enterprise tiers.

Freshdesk’s features can help small businesses manage their communications with customers and analyze their effectiveness in selling their goods or services. All of the plans include ticket dispatch and collaboration features to make sure that all customer inquiries are handled by the team member best-suited to assist. All the plans, including the free plan, also include analytics and reporting to help managers track conversations and sales to assess overall performance.

Upgrading to the Pro or Enterprise plans will provide your business with even more features, such as dashboards and custom reports to better manage team members and communications. These plans also enable you to create rules and roles for your agents, allowing each team member to focus on their specific tasks.

While AI prompts and support are not included with any of the plans, Pro and Enterprise subscribers can add on Freshbots by Freddy Self Service chatbots or Freddy Copilot to benefit from AI-powered communications.

Freshdesk customers can reach out to customer support through email or over the phone (no phone support for Free plan subscribers, though). Unlike some other call center software providers, there is no option for live chat.

However, all plan options include 24/7 email support, so you still may be able to connect with an agent when you encounter a problem. Phone support is also available 24 hours a day, five days a week, offering another resource to help you resolve issues or questions.

For self-help, you can visit Freshdesk’s FAQ section. This page includes a list of frequently asked questions about various topics, such as analytics, ticketing workflow, groups and agents, and integrations.

Full details
$65 per user
Two
No
Yes
Yes
No
Yes
Yes
Yes

Best for security and compliance

8×8

  • Strict security and compliance regulations that are third party verified.
  • Reporting and analytics included with all plans.
  • 24/7 customer support included with all plans.
  • Pricing is not available on the website.
  • Intelligent interactive voice response does not come standard with any plans.
  • Unclear whether there is a free trial.

Why 8×8 is the best

If security and compliance are of the utmost importance to your business, then you might find 8×8 to be a good fit. The company has strict regulations in place — which are third-party-verified — providing a safe and reliable way for your small business to communicate with clients and customers.

8×8 is HIPAA compliant, meets United States government security and privacy requirements and adheres to regulations at the FISMA level to meet NIST/FIPS encryption standards.

Unfortunately, unlike some other call center software providers, 8×8 doesn’t publicly share pricing information on its website. This can make it difficult for small business owners to assess whether the service will be a good value for their business and fit within their budget.

However, from a features standpoint, there are several ways 8×8 can add value to your company, particularly if you are dealing with sensitive information and need to keep it protected. With third-party certifications, you can feel confident that private information will remain private.

While pricing isn’t available, there are three plan tiers under 8×8’s Contact Center: X6, X7 and X7. Some features that you have to pay separately for with other providers, such as analytics, virtual queuing and AI chatbots, appear to come standard with these plans.

The specific features available through 8×8 will vary based on whether your business chooses the X6, X7 or X8 plan. However, all three of these plans do include a wide array of features that can benefit many small businesses, such as an omnichannel routing, agent workspace, skill-based routing, post call surveys and analytics and reporting.

Upgrading to the X7 or X8 plan will offer some additional features, such as integrations with CRM, service and other applications and a contact center for Microsoft Teams. With the X8 – the highest-tier option – small businesses will also be able to use an auto dialer and quality management and speech analytics to improve their performance.

8×8 customers will be able to connect with a live representative for technical support 24 hours a day, seven days a week. Agents are available over the phone, through chat or by submitting a web case. 8×8’s virtual assistant, Otto, can respond to many questions, offering nearly instant results. If Otto isn’t able to provide the responses you need, it will connect you with a live agent for more help.

In addition to the live agent support, 8×8 customers can also access the self-help center to learn more about the services and locate answers to common questions. This knowledge base is broken down into categories, with a full section dedicated to the contact center. Here, you can access FAQs related to the agent workspace, supervisor work space, analytics, configuration, quality management and other key features and components.

Full details
$0 per user
Four
Yes, 14 days
Not included (Available for $0.003 per minute with all paid plans)
Not included
Yes
No
Yes
Yes

Best for collaboration

Aircall

  • Several collaboration features included with both plans.
  • Analytics included in both plans.
  • Live onboarding session available.
  • Must purchase a minimum of three licenses.
  • Only two plan options.
  • Plans only include voice communication — other channels cost extra or are not available.

Why Aircall is the best

AirCall may be a good solution for small businesses that prioritize collaboration. Both the Essentials and Professional plans offer a range of features designed to help agents work together to best address the needs of each customer, such as warm transfers, call commenting and assignment, a shared call inbox, tags, ring groups to route inbound calls and availability statuses.

Aircall offers two different plans for small businesses: the Essentials plan and the Professional plan. The Essentials plan costs $40 per month per user (or $30 per month per user with annual billing) and the Professional plan costs $70 per user per month (or $50 per user per month with annual billing). Aircall requires businesses to subscribe for a minimum of three licenses for each of these plans.

The specific features included with each plan vary, but both include analytics, AI transcription, call summaries, integrations with various business tools and collaboration features to aid agents in providing the best support to your customers.

Both plans from Aircall offer numerous features that may make them a good fit for your small business needs. For example, several AI features are included with both plans. With AI call transcription, managers will better be able to monitor conversations and provide support where needed.

The AI conversation center helps manage recordings and transcripts and allows managers to filter through call and voicemail logs to track progress and assess communications.

The collaboration features, such as a shared call inbox, the ability to assign and comment on calls and flexible call distribution rules will help your agents work together to offer tailored and timely support to your customers.

Aircall is not completely clear about what its customer support options are. The website lists that phone and email support are available, but the hours when a live agent can be reached are unclear. It is also not clear whether subscribers will be able to reach out for help over live chat or if they will need to rely on phone or email support alone.

Aircall does have a knowledge base where customers can search for information or browse through the list of resources. There are also links to articles, training sessions, on-demand webinars and apps to integrate with the software.

Full details
Contact company
Three
No
Yes
Yes
No
Yes
Yes
Yes

Best for workflow automation

Five9

  • Intelligent automated workflows.
  • Call recording included in all plans.
  • Contact center dashboard to support all agents and managers.
  • Very pricey.
  • Base plans offer only digital or voice features.
  • All plans include 24/7 phone support.

Why Five9 is the best

Businesses looking to automate their contact center to best serve their customers and keep everything more manageable for their agents may find Five9 to be an optimal choice. The program makes it possible to link the contact center to your other business systems, keeping everything moving automatically and helping your agents act quickly to respond to customer needs and operating goals.

Not only can this improve agent efficiency, but it can also help managers identify areas of support and need. Five9 offers an extensive library with over 50 pre-built connection options. You can also set up other connections and develop rules specific to the needs of your business.

If you’re looking for the lowest-cost call center software, then Five9 probably isn’t the right pick for your business. However, if you have a bit of a larger budget and are prioritizing finding a program that offers the key features your business needs to grow, then you might decide that Five9 is a good value for the money.

There are five different plan options, which start at $175 per user per month. Both the Digital and Core plans are available at this price point. These two plans offer comparable features, such as recording, blended inbound and outbound communication and workflow automations, but differ in the communication channels they support (chat, email, social messaging and text vs. voice).

The three upper tier plans, Premium, Optimum and Ultimate, offer blended digital and voice support, along with more advanced features such as monitoring and Analytics (only available with Ultimate plan). These plans range from $235 per user per month for the Premium tier to $325 per user per month for the Ultimate tier.

As mentioned above, one of the key features offered by Five9 is the full platform workflow automation system. The ability to integrate key aspects of your small business, including sales, customer support and outreach campaigns, can help you streamline your operations and make sure your agents are working at maximum efficiency.

Beyond the automated workflow that Five9 can help you implement, it also offers omnichannel communication options to suit the needs of each business. The Core and Digital plans allow small businesses to focus on either voice or digital communications based on their needs, while the Premium, Optimum and Ultimate plans offer digital and voice channels to help agents connect with customers across multiple platforms.

One benefit of choosing Five9 is that you’ll be able to connect with a live agent whenever you have a question or concern. The software provider offers 24/7 phone support with all plans, allowing you to work around your busy schedule as a small business owner. While there is no live chat option, 24/7 email support is also available if you’d prefer to communicate in writing.

For common questions and support with the various features offered by Five9, you can also consult the frequently asked questions glossary. This section, which is organized alphabetically, includes common questions with links to their corresponding answers around a variety of topics, such as artificial intelligence, call center jobs, CRM solutions and intelligent routing.

Full details
$40 per user
Two
Yes, seven days
Yes
Only with Professional plan
No
No
Yes
No

Best call center software comparison

Full details
$175 per user
Five
No
Yes
Only with Premium, Optimum and Ultimate plans
No
No
Yes
Yes
STARTING MONTHLY FEE$29 per userFREE TRIALYes (seven days)CALL RECORDINGYesTICKET MANAGEMENTYesLIVE CHATNoPHONE SUPPORTYes
STARTING MONTHLY FEEFREE TRIALCALL RECORDINGTICKET MANAGEMENTLIVE CHATPHONE SUPPORT
$29 per userYes (seven days)YesYesNoYes

JustCall

STARTING MONTHLY FEE$29 per userFREE TRIALYes (14 days)CALL RECORDINGYesTICKET MANAGEMENTNoLIVE CHATYesPHONE SUPPORTOnly with Business plan

Dialpad

STARTING MONTHLY FEE$95 per userFREE TRIALYes (14 days)CALL RECORDINGYesTICKET MANAGEMENTNoLIVE CHATYesPHONE SUPPORTOnly with Advanced and Premium plans

LiveAgent

STARTING MONTHLY FEE$35 per userFREE TRIALYes (30 days)CALL RECORDINGOnly with Medium, Large and Enterprise plansTICKET MANAGEMENTYesLIVE CHATYesPHONE SUPPORTYes

Zendesk

STARTING MONTHLY FEE$69 per userFREE TRIALYes (14 days)CALL RECORDINGYesTICKET MANAGEMENTYesLIVE CHATYesPHONE SUPPORTNo

RingCentral

STARTING MONTHLY FEE$65 per userFREE TRIALNoCALL RECORDINGYesTICKET MANAGEMENTNoLIVE CHATYesPHONE SUPPORTYes

Freshdesk

STARTING MONTHLY FEE$0 per userFREE TRIALYes (14 days)CALL RECORDINGNo (Available for $0.003 per minute with all paid plans)TICKET MANAGEMENTYesLIVE CHATNoPHONE SUPPORTYes

8×8

STARTING MONTHLY FEEContact companyFREE TRIALNoCALL RECORDINGYesTICKET MANAGEMENTNoLIVE CHATYesPHONE SUPPORTYes

Aircall

STARTING MONTHLY FEE$40FREE TRIALYes (seven days)CALL RECORDINGYesTICKET MANAGEMENTNoLIVE CHATNoPHONE SUPPORTNo

Five9

STARTING MONTHLY FEE$175FREE TRIALNoCALL RECORDINGYesTICKET MANAGEMENTNoLIVE CHATNoPHONE SUPPORTYes

Methodology

We extensively research the key competitors within an industry to determine the best products and services for your business. Our experts identify the factors that matter most to business owners, including pricing, features and customer support, to ensure that our recommendations offer well-rounded products that will meet the needs of various small businesses.

We collect extensive data to narrow our best list to reputable, easy-to-use products with stand-out features at a reasonable price point. And we look at user reviews to ensure that business owners like you are satisfied with our top picks’ services. We use the same rubric to assess companies within a particular space so you can confidently follow our blueprint to the best call center software of 2024.

Expert score (10%): The expert score assesses four components that will affect how useful a given call center software will be to a small business. These key components, which include the features, value for the money, ease of use and popularity of each call center software, each account for 2.5% of the overall rating.

Value (26%): Beyond simply comparing the monthly or annual cost of each service, this category assesses the overall value it offers to a small business. Our experts assess the features included with each paid plan, along with other factors such as free trials, user limits and whether any limits are placed on calls or texts.

Features (56%): This portion of our rating assesses whether different providers and plans offer key features that will make call center software most effective for small business. We looked at more general features such as call recording, ticket management and analytics, along with more advanced options, like power dialers and predictive dialers.

Additionally, we also assessed which, if any AI and automation features, such as chatbots, virtual agents or prompts, were included in the various plans from different providers. Finally, we looked at omnichannel communications and whether different plans enable small businesses to communicate with their customers over chat, email, social media and text or simply over the phone.

Service and support (8%): Service and support are also important features small business owners should consider when choosing a call center software. This portion of our rating assed whether each provider/plan offers support over chat, phone and/or email. It also looked at whether providers offer a self-help knowledge base where customers can locate answers to common questions, view webinars or connect with others through a community forum. Each of these criteria contributed 2% to the overall rating.

What is call center software, and how does it work?

Call center software is designed to help businesses manage their communications with customers. It is designed to enhance customer satisfaction by providing callers with timely responses and connections with agents who can answer their questions. Call center software, which may also be referred to as contact center software, sometimes enables agents to connect with customers over other channels, such as text, social media or live chat.

While there are differences between various call center software programs, most work by automating incoming and outgoing calls. With interactive voice response systems, customers can choose from various menu options and assess some information directly from their phone (or, with some programs, AI chatbots), eliminating the need to speak with a live agent and reducing the volume of calls to be addressed in person.

Benefits of call center software

There are several benefits call center software can deliver to small businesses. These include:

Improved efficiency and organization

Call center software can improve efficiency and organization within your small business. For example, many software options include ticket management features, which help ensure that each customer’s questions/issues are addressed. 

These programs often include dashboards to help managers track the progress and resolution of customer needs and assess the overall performance of their agents, allowing them to offer additional support and guidance as needed. 

Melissa Copeland, Principal at Blue Orbit Consulting, explained how these software options can assist the agents working with customers. “The platforms can also drive ease of use and easier sharing of information about what is going within the center operation, from current performance to being able to request time off all from the same application,” she said.

Higher quality of service

Some call center software programs offer AI prompting and other tools to help agents offer a high quality of support for each customer they are assisting. These, combined with the analytics and reporting that managers can use to develop their agents, can lead to improved service for your customers.

Enhanced customer satisfaction

You may also find that your customers have a higher level of satisfaction when you use call center software. Not only will the agents be able to deliver a higher level of support, but customers may also be able to find responses to their questions more quickly. 

With AI chatbots and more menu options when they call in, your customers’ wait time can be reduced. Moreover, because call center software allows agents to operate from remote locations, you may even be able to provide 24/7 support or offer extended hours by hiring agents from other parts of the country or the world.

How to choose the best call center software

As you compare call center software options, you’ll notice that there can be a lot of variation between the features and pricing offered by different providers. This is not a one-size-fits-all purchase, so you’ll need to weigh the specific needs of your small business with your budget to help you make the best choice.

Key features to look for

As you begin your search for call center software, there are a few key features to consider. Determine which of these features are most important to your small business and prioritize choosing a software that offers them in a plan that fits your budget.

  • Call routing and IVR: With call routing and interactive voice response (IVR) systems, incoming calls are sent to the right department or agent to be answered. Some callers may even be routed to an automated answer, decreasing the call load for your live agents and ensuring shorter wait times for your customers.
  • Analytics and reporting: Analytics will enable your managers to assess the effectiveness of each customer interaction. They’ll be able to view data related to call time and success rates, allowing managers to offer support or training to agents who may need more assistance.
  • AI and automation features: Some call center softwares offer AI features to better support your agents and customers. Depending on the specific program you choose, these supports may be in the form of AI prompts, chatbots or virtual agents. Some programs also offer AI call transcription, providing even more data for managers when evaluating their agents and determining where support is needed.
  • Omnichannel communications: As you’re shopping for call center software, determine how you want your agents to be able to communicate with customers. While some software providers only allow for communication over the phone, others offer omnichannel communications, enabling your agents to connect with customers through chat, text, social media and/or email. Some providers include omnichannel communications with some or all of their plans, while others charge an additional fee or don’t offer this feature at all.

Customer service

As a small business owner, your time is valuable, and you want to make sure any issues you encounter are resolved quickly. For this reason, you may also want to consider the customer service and support options offered by each call center software provider to ensure they will match your needs and preferred communication modes. 

Not all providers offer phone, email and live chat support, for example. If you prefer one of these communication modes, be sure to choose a provider that offers it. Similarly, some providers offer 24/7 customer service through one or more communication modes, while others availability is more limited.

How much does call center software cost?

FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$29MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$54HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)$64
FREE PLAN AVAILABLELOWEST PAID PLAN MONTHLY FEE (PER USER)MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)
No$29$54$64
FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$29MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$39 to $109HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)Contact company FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$95MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$135HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)$170 FREE PLAN AVAILABLEYesLOWEST PAID PLAN MONTHLY FEE (PER USER)$15MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$35 to $59HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)$85 FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$69MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$115 to $149HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)Contact company FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$65MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)Contact companyHIGH-TIER PAID PLAN MONTHLY FEE (PER USER)Contact company FREE PLAN AVAILABLEYesLOWEST PAID PLAN MONTHLY FEE (PER USER)$18MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$59HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)$95 FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)Contact companyMID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)Contact companyHIGH-TIER PAID PLAN MONTHLY FEE (PER USER)Contact company FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$40MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)N/AHIGH-TIER PAID PLAN MONTHLY FEE (PER USER)$70 FREE PLAN AVAILABLENoLOWEST PAID PLAN MONTHLY FEE (PER USER)$175MID-TIER PAID PLAN(S) MONTHLY FEE (PER USER)$290HIGH-TIER PAID PLAN MONTHLY FEE (PER USER)$325

Call center software plan pricing varies by provider and the features included with each plan. In most cases, the published price is per user, so you’ll need to account for the number of agents who work for your business. Some providers offer free plans, but for most, you should expect to pay $15 or more per user per month. Some base plans are significantly more expensive, costing about $70 or more per user per month. 

Similarly, mid- and high-tier plans also vary in price, with some costing over $100, or even $200 per user per month. Evaluate the features included with each plan and assess the needs of your business when deciding which provider and specific plan to choose.

What we don’t recommend

We don’t recommend choosing software that won’t grow with your business. Think about scalability as you shop. For example, while you may only find it necessary to engage with customers over the phone right now, in the future, you may want to add the option to allow your agents to communicate with them over chat or text. If the software you choose doesn’t offer these options, even as upgrades, you will have to start your search all over again in the future.

Similarly, you may not find the need for AI support important right now. However, consider if your needs may change when your business grows and you’re facing a higher call volume.

We also don’t recommend choosing a plan based solely on the price. You should take time to determine which features are most important to your business and make sure the software you choose offers what you’ll need. The cheapest plan you can find may not offer everything you need or may not be a good value for the money.

Frequently asked questions (FAQs)

Call center software costs can vary significantly between providers and individual plans. As you compare options, remember that the pricing shared by most providers will be per user, which will, obviously, have a significant impact on your total monthly cost. 

While there are a few free plans available, most call center software will cost a minimum of $15 per user per month, with some higher-tier plans costing well over $100.

There are different call center provider software options, but many of them utilize interactive voice response systems (IVRs) to route calls and help customers connect with the right source or individual to respond to their needs. 

Call center software may also offer omnichannel communications, allowing agents to talk with customers over chat, email, text message and social media channels, instead of just over the phone. 

The best CRM for call centers will vary between businesses. Copeland highlighted Zendesk and Freshdesk as providing “a very nice array of features and support, especially when you need specific functions that include customer service and sales.” 

However, she also noted that “the most critical aspect of any selection process is to understand your needs, prioritize them and then look at options. If you already have a CRM, make sure a high priority when you look at CCaaS platforms is the ease of integration or compatibility with the CRM and insist on a demo.”

The best VoIP service for call centers will also vary based on the specific needs and budget of your business. Above, we highlighted some of the top call center softwares to match specific needs and priorities, including Ringover for its ease of use, JustCall for AI coaching and training features, RingCentral for omnichannel communications and Zendesk for its standout features.

Chekanov explained that a call center workflow is “a sequence of triggers and actions that automate the customer service process.” 

Copeland added more detail, explaining that “the call flow describes what happens from the time the call rings through any menus and self-service options to how the platform decides the best agent to send the call to and then to reaching an agent. The call workflow can also include what happens by type of call when the agent receives the call and what systems the agent uses to resolve the inquiry.” 

She added, “Documentation of processes and these workflows becomes critical for establishing application and system flows as well as the foundation for training agents. It also needs to be maintained and accessible to be adjusted as changes are made in call center practices.”

Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.

Blueprint has an advertiser disclosure policy . The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.

Deirdre Mundorf

Deirdre Mundorf is an educator turned freelance writer whose work has been published by U.S. News and World Report, Bob Vila, Discover Magazine, and House Digest, among others. She specializes in writing about home and family-related topics.

Sierra Campbell is a small business editor for USA Today Blueprint. She specializes in writing, editing and fact-checking content centered around helping businesses. She has worked as a digital content and show producer for several local TV stations, an editor for U.S. News & World Report and a freelance writer and editor for many companies. Sierra prides herself in delivering accurate and up-to-date information to readers. Her expertise includes credit card processing companies, e-commerce platforms, payroll software, accounting software and virtual private networks (VPNs). She also owns Editing by Sierra, where she offers editing services to writers of all backgrounds, including self-published and traditionally published authors.

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magicJack for Business review July 2024: Features, call quality, integrations, and more 

Toni Matthews-El

Toni Matthews-El specializes in writing about small business products and services. In recent years, she’s focused heavily on reviewing cloud-based communication and collaboration solutions for publications that include US News & World Report and Forbes. Toni is a Wilmington University graduate with a Master of Science in Management and Administration of Justice.

Cassie Bottorff

Cassie is the business and banking editor at Fortune Recommends. She obtained her degree from Northern Kentucky University and is a certified SCRUM master. Prior to joining the team at Fortune Recommends, Cassie was a deputy editor at Forbes Advisor and a Central Operations Project Manager at Fit Small Business.

Founded in 2007, magicJack was considered a leader in cloud communication even before its 2010 merger with VocalTec, the brand credited with the invention of voice-over-internet-protocol (VoIP) technology and softphones. With magicJack holding more than 30 patents and seeing millions of downloads, it later expanded its focus to professional customers by offering magicJack for Business.  

Customers of magicJack for Business get unlimited calling across the United States and Canada, enhanced call forwarding, internet fax support, three-way calling, and more. In this article, we look closely at magicJack for Business’s service plan, available features and add-ons, and the types of companies for whom it would be an ideal fit.

All rates and fees are current as of July 2024 and are subject to change.  

magicJack for Business

Price: Starting at $15.99 per line per month
Features: Unlimited calls to numbers within the U.S. and Canada, caller ID and call blocking, voicemail, enhanced call forwarding, and extension dialing
Best add-ons: Auto attendant, internet faxing, and toll-free numbers
Noteworthy integrations: None

The magicJack for Business Logo.

  • Unlimited calls across the U.S. and Canada
  • Single plan tier that is competitively priced per line per month
  • Can choose a new number or port an existing business phone number
  • VoIP phones for sale, starting as low as $54.99
  • Missing some tools like video conferencing and team chat
  • Lacks third-party integrations
  • The process of signing up for service is slightly delayed if you are only signing up for VoIP service and not buying a phone
  • Some exceptions to unlimited calls for Alaska and Northwestern Canada

MagicJack for Business service plan overview  

There isn’t much confusion or complexity around magicJack for Business as its VoIP features are all included in a single service tier. The plan provides many of the basics for VoIP services, although we would not consider it as scalability-friendly as some competing options. Please read the chart below for better insight into what you should expect when signing up for magicJack for Business. 

Plans Pricing Free Trial or
Plan Available? 
Features 
MagicJack for Business VoIP Plan $15.99 No Largely unlimited U.S. and Canada-based calling 
Enhanced call forwarding 
Caller ID 
Voicemail 
Call transfer 
Extension dialing 
Three-way calling 
Conference bridge 
Call blocking 
Call queue 
Music on hold 
Call waiting 
Do not disturb 
Enhanced 911 service 
Online call logs 

MagicJack for Business VoIP Plan  

MagicJack’s business VoIP plan centers around providing professional calling services for small businesses. The service comes with essential call-handling features, such as auto attendant or interactive voice response (IVR), call queuing, forwarding, and transferring, we noted that other features are limited or absent. For instance, while customers can send and receive texts through the mobile app, it’s not available through the desktop version of the service. 

The plan costs $15.99, which is competitively priced. However, there are similarly priced VoIP options that come with a greater range of tools for collaboration and support popular third-party integrations. 

  • Cost-effective service plan  
  • Unlimited calls in the U.S. and Canada with low rates for international calls  
  • Transparent and upfront pricing  
  • Service and hardware costs should suit the budget of most small businesses  
  • Not a scalable service option  
  • Texting capability is slightly limited  
  • Toll-free number not included with plan; must be purchased as an add-on  
  • No third-party integrations  

Other services magicJack for Business offers   

  • Auto attendant: The auto attendant or IVR system is for managing incoming calls. You can set the system up to guide them to specific departments, employees, or extensions. The service is available for $10 monthly. 
  • Virtual fax: For $5 per month, MagicJack for Business lets you send faxes as attachments to any fax number. You can receive faxes as an emailed attachment. 
  • Toll-free number: MagicJack toll-free numbers cost $5 per month. While there’s no setup fee, you will be charged between 4 cents and 6 cents per minute for calls based in the U.S. and Canada. 
  • International calling: MagicJack for Business supports worldwide calling, although rates will vary by location. 

The magicJack for Business platform and customer support   

The website isn’t too difficult to navigate, but it would be nice to have a search function to locate specific information or support pages more quickly. When signing up for service, you must first share your state and area code. From there, magicJack for Business lets you choose a new number. transfer an existing one or pay for a toll-free number. One caveat is the service expects you to purchase a phone. If you opt not to buy one, you must sign up for the service with the help of a sales assistant. 

We found magicJack’s sales team to be professional and help get through the signup process as quickly as possible. Likewise, the customer service team was knowledgeable and professional. Still, it is unusual that signing up for digital service alone requires extra steps. If you need support, agents are available by phone between 9 a.m. and 6 p.m. Eastern time. You can also access help via chat, email, or sending a website request. Email and website requests are answered within one business day. 

Is magicJack for Business secure?  

MagicJack for Business’s level of security is somewhat simplistic; you can password-protect your accounts, but there isn’t much proactive or reactive protection beyond this. In the event of an account security issue, you can contact support and receive help resetting your password. There are no real guarantees of security and protections beyond this. 

MagicJack for Business user reviews  

We found that magicJack for Business user reviews were mixed, skewing negative. While there were customers satisfied with magicJack’s flexibility, particularly when on the move, there were many who had complaints about loss of service, a dip in call quality, and difficulty working with the support team to properly address these issues. We noted that many of these complaints are fairly recent. 

Compare magicJack for Business alternatives  

Starting pricing Starting pricing Starting pricing 
$15.99 $18.00 $23.00 
Unlimited domestic
calling and texting? 
Unlimited domestic
calling and texting? 
Unlimited domestic
calling and texting? 
Calling, yes.
Texting is limited to
mobile app only. 
Yes Yes 
International calling
supported? 
International calling
supported? 
International calling
supported? 
Yes, for a fee Yes, for a fee Yes, for a fee 
Learn more Learn more 

of Grasshopper
 
of Dialpad

Learn more: read about the best cheap VoIP services . 

Is magicJack for Business right for you?  

MagicJack for Business is best for small companies new to VoIP that want an uncomplicated service option. It is flexible enough to suit companies that only need its mobile and desktop apps or businesses that intend to pair the software with new VoIP phones. These qualities aside, magicJack for Business probably won’t be a good fit for midsize to large businesses that require a more complex phone system, contact center support, or advanced visual collaboration tools. 

Frequently asked questions   

What is the difference between magicjack and magicjack for business.

The primary difference between magicJack and magicJack for Business is that while the latter VoIP service is aimed at companies, magicJack is available for personal use by nonprofessional customers. MagicJack has two pricing plans: $43 for a one-year agreement or $109 for a three-year contract. Meanwhile, magicJack for Business charges $15.99 per month, per line, which equals $191.88 per year.

Can I use magicJack for my business? 

It might be possible to use magicJack for business as it does come with useful features, such as unlimited calling, call forwarding, call blocking, and voicemail. However, it lacks business-friendly options, such as auto-attendant, three-way calls, music on hold, and extension dialing.  

MagicJack for Business also allows companies to buy VoIP-compatible phones, many of which are affordable. If you only require a few basic features, magicJack could work, but if you want service features that enhance your professional communication options, magicJack for Business is the better option. 

What is the downside of magicJack for business? 

MagicJack, while providing various voice-related features, would not necessarily be a good choice for companies that want unified-communications as a service (UCaaS) as some key collaboration tools, such as video conferencing and app integrations, aren’t available. Another downside is that you can’t send text messages using the desktop app. 

Is magicJack obsolete? 

MagicJack for Business works well for companies seeking basic voice/text calling solutions. As such, it isn’t “obsolete,” and can be a suitable choice for small businesses that want a simple and easy cloud-based calling service. 

  • Entrepreneurs need more from their business checking accounts .
  • We’ve done the hard work to find the best business credit card for your small business.
  • Choosing the best CRM platform for your small business is easy with our ranking.
  • VoIP systems are not all created equal. Our list ranks the best VoIP services on the market.

About the contributors

EDITORIAL DISCLOSURE : The advice, opinions, or rankings contained in this article are solely those of the Fortune Recommends ™ editorial team. This content has not been reviewed or endorsed by any of our affiliate partners or other third parties.

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  6. The 8 Best Business Phone Plans with Unlimited Calling, Text and Fax

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