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Why Outsourcing Your Help Desk Can Benefit Your Business

As a business owner, you know that providing excellent customer service is crucial to the success of your company. One of the most critical components of customer service is having a reliable help desk in place to address any issues or concerns that your customers may have. While some businesses choose to keep their help desk in-house, there are many benefits to outsourcing this function. In this article, we will explore why outsourcing your help desk can benefit your business.

Cost Savings

One of the most significant benefits of outsourcing your help desk is cost savings. By outsourcing, you can avoid the expense of hiring and training staff, purchasing equipment and software, and maintaining infrastructure. Additionally, outsourcing allows you to pay only for the services that you need when you need them, rather than bearing the burden of fixed costs associated with an in-house team.

Expertise and Scalability

Outsourcing your help desk also provides access to specialized expertise and scalability. When you outsource, you gain access to a team of experts who have experience handling a wide range of issues across various industries. These professionals can provide valuable insights and solutions that can improve your overall customer satisfaction levels.

Moreover, as your business grows or experiences fluctuations in demand, an outsourced help desk can easily scale up or down depending on your needs. This flexibility allows you to maintain quality customer service without investing in unnecessary resources during slower periods.

Improved Efficiency

Another benefit of outsourcing your help desk is improved efficiency. Outsourced teams typically have advanced technologies and infrastructure that allow them to handle large volumes of inquiries quickly and efficiently. As a result, they can resolve issues faster than an in-house team while still delivering high-quality support.

Additionally, by partnering with an outsourced provider who specializes in this area, you free up time for other critical functions within your organization such as product development or marketing.

Increased Availability

Finally, outsourcing your help desk can increase availability. Depending on the provider you choose, you can ensure that your customers have access to support 24/7, even on weekends and holidays. This level of availability is particularly important for businesses with international customers who may be in different time zones.

In conclusion, outsourcing your help desk can provide significant benefits to your business. By saving costs, accessing specialized expertise and scalability, improving efficiency, and increasing availability, you can enhance your overall customer service experience while freeing up resources to focus on other critical areas of your business.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

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Business Process Outsourcing Plan Template

Business Process Outsourcing Plan Template

What is a Business Process Outsourcing Plan?

A business process outsourcing plan is used to help organizations identify and outsource inefficient business processes in order to reduce operational costs, improve productivity, and increase customer satisfaction. It includes a series of steps and objectives that focus on streamlining processes and automating tasks to achieve desired outcomes.

What's included in this Business Process Outsourcing Plan template?

  • 3 focus areas
  • 6 objectives

Each focus area has its own objectives, projects, and KPIs to ensure that the strategy is comprehensive and effective.

Who is the Business Process Outsourcing Plan template for?

This plan template is perfect for organizations of all sizes and industries to create a plan to outsource their business processes. It can be used to set measurable targets, implement related projects, and optimize business processes to achieve organizational goals.

1. Define clear examples of your focus areas

Focus areas are the major areas of improvement that will be addressed in the outsourcing plan. Examples of focus areas could include optimizing business processes, increasing customer satisfaction, and enhancing collaboration. For each focus area, you should identify objectives and set measurable targets (KPIs) to tackle the objectives.

2. Think about the objectives that could fall under that focus area

Objectives are the specific goals that need to be achieved within the focus area. Examples of objectives could include reducing operational inefficiency, improving productivity, improving response times, and enhancing quality.

3. Set measurable targets (KPIs) to tackle the objective

Key Performance Indicators (KPIs) are measurable targets that can be used to track and evaluate the progress of the objectives. They should include an initial value, target value, and unit of measurement. Examples of KPIs could include reducing operational costs, increasing productivity by 10%, decreasing response time, and increasing quality score.

4. Implement related projects to achieve the KPIs

Projects, or actions, are the steps identified to help achieve the KPIs. Examples of projects could include outsourcing business processes, utilizing automation, streamlining customer support, and implementing quality assurance.

5. Utilize Cascade Strategy Execution Platform to see faster results from your strategy

Cascade’s Strategy Execution Platform is an easy-to-use solution that provides visibility and transparency into the execution of organizational strategy. With real-time tracking and analytics, you can quickly identify areas of improvement and make decisions that will help you reach your business objectives faster.

Don't bother with copy and paste.

Get this complete sample business plan as a free text document.

Outsourced Computer Support Business Plan

Start your own outsourced computer support business plan

Austin Kinetic

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">.

Austin Kinetic is an information technology consulting firm serving the Austin Metro area with top quality engineers who have a keen interest in customer satisfaction.  The time is right for consulting companies to flourish.  With the recent gains in the stock market, capital is again becoming available for IT infrastructure improvements.  Austin Kinetic will position itself to win a good deal of that emerging business.  The company has been incorporated in Nevada and has acquired an operating permit for Texas.  Austin Kinetic anticipates an enviable cumulative net profit by the end of year three.

The Market Austin is known as “little Silicon valley” due to its high percentage of technology companies.  With its relatively low cost of living and ample space for expansion, Austin promises to be a strong market into the foreseeable future. There are currently over 7,000 companies that fit the aim of Austin Kinetic in the Austin Metro area, with only four major competitors.  This combination provides a rich opportunity, bolstered by the current up-turn in the area and national economy.

The Business Model Austin Kinetic will leverage the industry knowledge of its founding members to provide outstanding service to its customers.  The company will initially have as little overhead as possible with its founders working out of their own homes, using their own transportation means to reach clients.  The company will be developed with a “customer service and satisfaction first” mentality in an effort to build acceptance and a positive reputation in the local industry.

The Management Team In order for the company to be successful, Austin Kinetic must fully leverage the experience and insight of its management team, which includes Adam Authortisement, Bob Borgware, Cary Curry, Dean Dri, and Edgar Extension. The team has over forty-eight cumulative years of experience in service operations management and information technology support.  They currently hold multiple technology industry vendor certifications crossing several disciplines including both logical and physical network structure and management. Over the course of their careers, the team has served in various technical roles with Fortune 500 companies and has been successful in both large and small environments.

Outsourced computer support business plan, executive summary chart image

1.1 Objectives

Austin Kinetic’s objectives for the first five years:

  • Establish and maintain at least twenty-four full time service contract customers.
  • Establish an office in Austin, TX.
  • Break the Big M revenue mark.

1.2 Mission

Austin Kinetic is an innovative business technology company that was founded on the belief that one company can make more than a difference, it can change the whole face of business as we know it.

1.3 Keys to Success

  • Depth of knowledge.
  • Breadth of ability.
  • Development of a strong business relationship with customers to gain an understanding of their business and business needs.
  • Ability to network in the industry.

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How To Write a Business Plan for IT Outsourcing Company in 9 Steps: Checklist

By alex ryzhkov, resources on it outsourcing company.

  • Financial Model
  • Business Plan
  • Value Proposition
  • One-Page Business Plan

Welcome to our blog post on how to write a business plan for an IT outsourcing company in 9 easy steps. In today's fast-paced technology-driven world, the demand for IT services continues to grow at a rapid pace. In fact, according to recent statistical data, the global IT outsourcing market is projected to reach a value of $413.7 billion by 2021, with North America being the largest market in terms of revenue.

So, if you are considering starting your own IT outsourcing company, now is the perfect time to capitalize on the industry's growth and establish a successful business. To help you get started, we have curated a comprehensive checklist of 9 essential steps to guide you through the process of writing a business plan that will set the foundation for your company's success.

Let's dive right in and explore each step in detail, starting with conducting market research. By understanding your target market and analyzing your competitors, you will be able to identify opportunities and challenges that will ultimately shape your business strategy. This knowledge will allow you to determine your core services and offerings, define your business objectives and goals, and develop a pricing strategy that reflects the value you provide.

Next, we will delve into creating a marketing and advertising plan to effectively promote your services to potential clients. This plan should be tailored to your target market, highlighting the unique advantages of your company and positioning you as the go-to IT outsourcing provider.

Establishing a legal structure is also a crucial step that ensures compliance with relevant regulations and protects your business interests. Additionally, creating a financial plan and projecting budgets will allow you to effectively manage your resources and make informed business decisions.

By following these 9 steps, you will have a comprehensive business plan that outlines your IT outsourcing company's path to success. So, let's get started and turn your entrepreneurial dreams into a thriving reality!

  • Conduct market research
  • Identify target market
  • Analyze competitors
  • Determine core services and offerings
  • Define business objectives and goals
  • Develop a pricing strategy
  • Create a marketing and advertising plan
  • Establish a legal structure
  • Create a financial plan and project budgets

Conduct Market Research

Market research is a crucial step in developing a business plan for an IT outsourcing company. It provides valuable insights into the industry landscape, potential customers, and competitors. By conducting thorough market research, you can make informed decisions and create a solid foundation for your business.

When conducting market research, it is essential to gather relevant and up-to-date information about the IT outsourcing industry. Look for industry reports, market trends, and forecasts to gain a comprehensive understanding of the current market conditions and future opportunities.

Market Research Tips:

  • Identify your target audience and gather data about their needs, preferences, and pain points.
  • Analyze industry trends and technological advancements to identify potential service offerings and areas for growth.
  • Study your competitors' strengths, weaknesses, and market positioning to develop a unique selling proposition.
  • Engage in surveys or interviews with potential clients to validate your business concept.
  • Gather data on pricing structures, customer acquisition costs, and revenue potential to develop a realistic financial plan.

Additionally, consider identifying your target market during the market research phase. Understanding your potential clients' specific needs and pain points can help tailor your services to address those needs effectively. This knowledge will also assist in creating a targeted marketing and advertising plan.

By investing time and effort into conducting thorough market research, you can identify industry gaps, refine your business model, and develop strategies to differentiate your IT outsourcing company from the competition. This knowledge will prove invaluable as you move forward with creating a comprehensive business plan.

Identify Target Market

Identifying your target market is a crucial step in developing a successful business plan for an IT outsourcing company. By understanding who your potential clients are, you can tailor your services and marketing efforts to meet their specific needs and preferences.

When identifying your target market, consider the following:

  • Industry focus: Determine the industries or sectors that are most likely to require IT outsourcing services. For example, you may choose to target healthcare organizations, financial institutions, or technology startups.
  • Company size: Define the size of companies that would benefit most from your services. Are you targeting small businesses, mid-sized enterprises, or larger corporations?
  • Geographic location: Determine whether you will focus on local clients or expand your reach nationally or even internationally.
  • Specific needs: Identify the specific IT needs and pain points of your target market. This could include areas such as software development, cloud computing, IT infrastructure, or cybersecurity.

Tips for Identifying Your Target Market:

  • Conduct market research to gain insights into your potential clients' behavior, preferences, and challenges.
  • Segment your target market based on industry, company size, location, and specific needs.
  • Utilize online tools and platforms to gather data and analyze market trends.
  • Speak with industry experts and professionals to gather insights and validate your target market assumptions.
  • Keep your target market definition flexible and be open to adjusting it based on market feedback and changing trends.

Analyze Competitors

When starting an IT outsourcing company, it's essential to analyze your competitors to understand the market landscape and identify opportunities for differentiation. By studying your competitors' strengths, weaknesses, and strategies, you can position your business for success. Here are some important steps to follow:

  • Research and identify your direct competitors in the IT outsourcing industry. Look for companies that offer similar services and target the same client base.
  • Examine their service offerings and pricing models. What specific IT services do they provide? How do they package and price their services? Are there any unique features or value propositions they offer?
  • Analyze their target market and customer base. Who are their main clients? Do they focus on specific industries or cater to a broader range of businesses? Understanding their client demographics will help you identify gaps and potential areas for specialization.
  • Consider their reputation and customer feedback. Online reviews, testimonials, and case studies can provide valuable insights into how well their clients perceive and value their services.
  • Assess their marketing and advertising strategies. How do they promote their services? Which channels do they utilize, such as social media, content marketing, or industry events? Understanding their marketing tactics can help you shape your own marketing plan.
  • Analyze their online presence, including their website, blog, and social media profiles. Take note of their branding, messaging, and user experience. Identify areas where you can differentiate and improve.
  • Consider reaching out to former clients or industry connections to gain additional insights about your competitors.
  • Keep an eye on emerging trends in the IT outsourcing industry and monitor any new entrants that may pose a threat or offer innovative solutions.
  • Continuously reassess and update your competitive analysis as the market evolves.

Determine Core Services And Offerings

Once you have conducted market research and identified your target market, it is crucial to determine the core services and offerings that your IT outsourcing company will provide. This step involves carefully analyzing the needs and preferences of your target market and aligning your services accordingly.

1. Assess the market demands: Consider the specific IT services that are in high demand within your target market. Are clients seeking software development, network setup, cloud computing, or cybersecurity services? By understanding the market demands, you can tailor your services to meet the needs of potential clients.

2. Leverage your expertise: Evaluate the skills and expertise of your team. Highlight the areas where your company has a competitive advantage and can deliver exceptional results. This can include specialized knowledge in a particular programming language, experience in handling complex network infrastructures, or expertise in implementing robust cybersecurity measures.

3. Determine your offerings: Define the specific services you will offer to clients. Will you provide end-to-end software development solutions, help clients set up and maintain their network infrastructure, or offer comprehensive cybersecurity audits and monitoring? Clearly articulate your offerings to ensure clients understand the full range of services you can provide.

  • Consider offering a range of services to cater to different client needs.
  • Stay updated with the latest technological advancements in the IT industry to expand your service offerings.
  • Regularly assess the market demands and fine-tune your offerings to stay competitive.

4. Assess resource requirements: Identify the resources, such as skilled professionals, software tools, and infrastructure, you need to deliver your core services effectively. Ensure that you have the necessary resources in place or plan to acquire them before offering the services to clients.

5. Consider scalability: Plan your core services in a way that allows for scalability as your business grows. Assess if your offerings can be expanded or modified in the future to accommodate new client requirements.

By carefully determining your core services and offerings, you can position your IT outsourcing company to meet the specific needs of your target market. This strategic decision will be fundamental to attracting and retaining clients while establishing your company as a reliable and trusted partner in the IT industry.

Define Business Objectives And Goals

Defining clear and specific business objectives and goals is crucial for the success of an IT outsourcing company. These objectives will guide your company's actions and help you stay focused on achieving your desired outcomes. Here are some important steps to consider when defining your business objectives and goals:

  • Identify your long-term vision: Start by envisioning where you want your company to be in the future. This could be in terms of revenue, market presence, client satisfaction, or any other relevant aspect. Your long-term vision will serve as a guidepost for setting your objectives.
  • Set SMART objectives: Make sure your objectives are Specific, Measurable, Achievable, Relevant, and Time-bound . For example, instead of setting a general objective like 'increase revenue,' make it more specific like 'increase annual revenue by 10% within the next fiscal year.'
  • Align objectives with core services: Your objectives should be closely aligned with the core services and offerings of your IT outsourcing company. Think about how achieving these objectives will directly impact your ability to deliver exceptional services to your clients.
  • Prioritize objectives: It's important to prioritize your objectives based on their importance and feasibility. Consider which objectives are critical for the growth and sustainability of your business and focus your efforts on those first.
  • Establish key performance indicators (KPIs): KPIs are measurable metrics that will help you track your progress towards your objectives. Identify the KPIs that are most relevant to your objectives and regularly monitor and analyze the data to ensure you are on track.

Tips for Setting Effective Objectives:

  • Involve key stakeholders, including management and employees, in the objective-setting process to ensure buy-in and commitment.
  • Make sure your objectives are challenging but realistic. Setting unrealistic goals can lead to frustration and demotivation.
  • Regularly review and reassess your objectives to ensure they remain aligned with the evolving needs and goals of your IT outsourcing company.
  • Communicate your objectives clearly and consistently to all stakeholders, both internal and external, to foster a sense of shared purpose and accountability.

Defining your business objectives and goals is a critical step in developing a comprehensive business plan for your IT outsourcing company. It will provide a clear direction for your company and serve as a roadmap towards success.

Develop A Pricing Strategy

Developing a pricing strategy is a crucial step in creating a successful business plan for an IT outsourcing company. It involves determining how much to charge for your services and finding the right balance between profitability and competitiveness. Here are some important considerations:

  • Understand your costs: Before setting your prices, it is essential to have a clear understanding of your costs, including labor, overhead, equipment, and any other expenses related to providing your services. This will help ensure that your pricing is aligned with your business's profitability goals.
  • Research the market: It is essential to research the market to determine the typical pricing structure for IT outsourcing services. This will help you understand the industry trends and ensure that your prices are competitive.
  • Differentiate your pricing: Consider offering different pricing options to cater to various customer needs. This could include offering tiered pricing based on service levels or providing bundled packages that offer additional value to customers.
  • Consider value-based pricing: Instead of solely focusing on your costs, consider incorporating the value your services bring to clients into your pricing strategy. This approach takes into account the benefits and outcomes your clients can expect from working with your company.
  • Be transparent: Clearly communicate your pricing structure to clients, including any potential additional costs or fees. Transparency builds trust and helps clients make informed decisions about partnering with your IT outsourcing company.
  • Regularly review and evaluate your pricing strategy to ensure it remains competitive and profitable.
  • Consider offering discounts or promotions for new clients or long-term contracts to attract and retain business.

Create A Marketing And Advertising Plan

Once you have determined your target market and analyzed your competitors, it is essential to create a comprehensive marketing and advertising plan to promote your IT outsourcing company and attract potential clients. A well-designed plan will help you maximize your reach, build brand awareness, and generate leads. Here are some important steps to follow:

  • Identify your unique selling proposition (USP) and key differentiators: Determine what sets your IT outsourcing company apart from the competition. Highlight your strengths, expertise, and innovative solutions that will appeal to your target market.
  • Define your target audience: Identify the specific industries, businesses, or organizations that are most likely to require your services. Understand their needs, pain points, and preferences to tailor your marketing efforts accordingly.
  • Choose the right marketing channels: Select a mix of online and offline marketing channels that will effectively reach your target audience. Consider leveraging digital platforms such as search engine optimization (SEO), social media marketing, email marketing, and content marketing. Explore offline options like industry events, trade shows, and direct mail campaigns.
  • Create a strong brand identity: Develop a compelling brand logo, tagline, and consistent visual elements that reflect your company's values and resonate with your target market. This consistency will reinforce your brand messaging and enhance brand recognition across all marketing and advertising materials.
  • Design a content marketing strategy: Proactively share valuable and relevant content through blog posts, whitepapers, case studies, and ebooks. Position yourself as an industry expert and build trust with your audience. Use SEO techniques to optimize your content and improve your website's visibility in search engine results.
  • Implement lead generation tactics: Use lead magnets such as free consultations, webinars, or downloadable resources to capture potential clients' contact information. Connect with them through targeted email campaigns to nurture relationships and convert leads into paying customers.
  • Monitor and analyze your marketing efforts: Regularly track the performance of your marketing and advertising activities. Utilize key performance indicators (KPIs) such as website traffic, conversion rates, and social media engagement to assess the effectiveness of your strategies. Make data-driven adjustments to optimize your marketing plan continuously.

Tips for Creating an Effective Marketing and Advertising Plan:

  • Stay updated with the latest industry trends and technological advancements to ensure your marketing strategies align with the evolving needs of your target market.
  • Build strong partnerships and collaborations with complementary businesses or influencers in the IT industry to expand your reach and gain credibility.
  • Regularly review and update your marketing plan to incorporate new ideas and tactics based on feedback and market dynamics. Flexibility is key in an ever-changing business environment.

Establish A Legal Structure

Establishing a legal structure for your IT outsourcing company is crucial for protecting your business and ensuring compliance with applicable laws and regulations. Here are some important steps to take when establishing a legal structure:

  • Choose the right business entity: Consult with a legal professional to determine the most suitable legal structure for your company. Common options include sole proprietorship, partnership, limited liability company (LLC), or corporation. Consider factors such as liability protection, taxation, and ease of management before making a decision.
  • Register your business: Once you have chosen a legal structure, you will need to register your IT outsourcing company with the appropriate government authorities. This typically involves filling out the necessary paperwork and paying any required fees. Be sure to research and comply with all registration requirements specific to your jurisdiction.
  • Obtain necessary licenses and permits: Depending on your location and the nature of your business, you may need to obtain certain licenses and permits to operate legally. Conduct thorough research to identify the specific licenses and permits required for your IT outsourcing company and ensure timely compliance.
  • Protect your intellectual property: As an IT outsourcing company, your intellectual property may be a valuable asset. Take steps to protect your proprietary software, designs, and other intellectual property through the use of trademarks, copyrights, and patents. Consult with an intellectual property attorney to understand the best strategies for safeguarding your company's assets.
  • Establish contracts and legal agreements: Working with clients and vendors requires clear and enforceable contracts. Draft comprehensive agreements that outline the terms and conditions of your services, project timelines, payment terms, and any other relevant provisions. It is advisable to seek legal advice when creating these contracts to ensure they protect your interests.
  • Consult with a qualified attorney or legal professional who specializes in business law to help you navigate the legal aspects of establishing your IT outsourcing company.
  • Keep thorough records of all legal documents, contracts, licenses, permits, and registrations.
  • Regularly revisit and update your legal structure as your business grows and evolves.

By establishing a solid legal structure for your IT outsourcing company, you can minimize legal risks, protect your business interests, and operate with confidence in the competitive market.

Create A Financial Plan And Project Budgets

Creating a financial plan and project budgets is a vital step in the process of starting an IT outsourcing company. It allows you to have a clear understanding of the financial aspects of your business, helps you set realistic goals, and ensures that you have a roadmap for managing your finances effectively.

When creating a financial plan, it is important to consider various elements such as startup costs, operational expenses, revenue projections, and cash flow management. Here are some key considerations:

  • Startup Costs: Identify the initial costs involved in setting up your IT outsourcing company. This may include office space, equipment, licenses, software, and any other necessary infrastructure. It is crucial to accurately estimate these costs to avoid any financial surprises in the early stages.
  • Operational Expenses: Analyze and project the ongoing operational expenses that your company will incur. This may include personnel salaries, rent, utilities, insurance, marketing expenses, and other overhead costs. It is essential to have a detailed understanding of these expenses to determine your breakeven point and profitability.
  • Revenue Projections: Forecasting your company's revenue is essential for financial planning. Consider factors such as the target market size, competitive landscape, pricing strategy, and sales projections. It is crucial to be realistic and conservative in estimating your revenue potential.
  • Cash Flow Management: Effective cash flow management is crucial for the sustainability of your business. Create a cash flow statement that outlines your projected inflows and outflows of cash on a monthly or quarterly basis. This will help you identify potential cash shortages and take necessary measures to mitigate them.
  • Consult with a financial advisor or accountant to ensure accuracy and reliability of your financial projections.
  • Research and understand the tax obligations and regulations specific to the IT outsourcing industry.
  • Regularly review and update your financial plan as your business grows and evolves.

By creating a comprehensive financial plan and project budgets, you will be better equipped to make informed decisions, secure funding if needed, and navigate the financial challenges that may arise in the competitive IT outsourcing industry.

In conclusion, writing a business plan for an IT outsourcing company requires careful consideration and planning. By following these 9 steps, you can create a comprehensive plan that will guide your company's success. Conduct market research to understand your target market and analyze competitors. Determine your core services and offerings, and define your business objectives and goals. Develop a pricing strategy and create a marketing and advertising plan to reach your target audience. Establish a legal structure and create a financial plan to project budgets and ensure financial stability.

By following these steps, you can create a solid foundation for your IT outsourcing company and increase your chances of success in the competitive market.

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Preparing an Outsourcing Plan for Software Development: A 4-Step Guide

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Martyna Grygoruk - Co-founder& CEO at Sunscrapers Teams, HR Manager at Sunscrapers

Martyna Grygoruk

22 November 2023, 7 min read

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What's inside

■ Key Questions Answered in This Article

■ What is Software Development Outsourcing?

■ Pros and cons of outsourcing software development

■ How to Prepare for Outsourcing a Project to a Software Company?

■ Conclusion

■ Ready to Elevate Your Business?

Key Questions Answered in This Article

  • What is software development outsourcing?
  • Why are companies choosing to outsource software development?
  • What are the pros and cons of outsourcing software development?
  • How to prepare an outsourcing plan in four steps?
The global IT services outsourcing market size was estimated at USD 525 billion in 2022, and it is expected to hit around USD 1,149.24 billion by 2032, poised to grow at a compound annual growth rate (CAGR) of 8.2% during the forecast period 2023 to 2032.

wykresmartyna

Businesses of all sizes are now turning to outsourcing as a strategy for increasing their productivity and time-to-market of their products. It's simple: hiring in-house development teams is expensive, time-consuming, and increasingly challenging. By teaming up with a software development company, organizations get to enjoy many benefits at minimal risk.

If you are considering outsourcing, this article is for you. Read on to find out how to prepare an outsourcing plan in four steps and drive your business growth through outsourced software development.

What is Software Development Outsourcing?

Software development outsourcing refers to the common practice of delegating the task of building software to a third-party service provider. Companies outsource projects or specific business areas to qualified external partners with the resources, talent, experience, and time to meet the business requirements in a specified timeframe.

Why are so many companies choosing to outsource software development? Keeping up with the rapidly changing world of technology is challenging for a company looking to optimize its operations or grow their digital products. While in-house development teams provide the reliability and stability many organizations need, they also have their limits.

Companies need to reach their objectives faster, stay within budget, and build a competitive advantage on the market. To achieve that, they require talented IT experts – and finding such people can be difficult and expensive, depending on the local job market. That's why outsourcing has become such a popular solution, offering these companies the ability to transfer their technology needs to experienced outsourcing companies and build high-quality software with the help of talent worldwide.

How does outsourcing software development work in practice? Read this case study: How our team built key product features for the employee performance tool 15Five

Pros and cons of outsourcing software development

Outsourcing software development offers a multitude of benefits and, at the same time, presents certain challenges. Understanding these can help businesses make informed decisions.

Pros of outsourcing software development

  • High availability – Outsourcing guarantees excellent uptime, making operations smoother compared to in-house teams, which various factors can disrupt.
  • Expertise and skills – Outsourced teams often bring a wealth of knowledge and specialized skills of significant value to business operations.
  • Scalability – Outsourcing offers a flexible solution that can be expanded or reduced based on evolving business needs, as opposed to fixed-size in-house teams.
  • Focus on core operations – Outsourcing allows businesses to concentrate on their primary goals and crucial tasks.
  • Versatility – Outsourcing partners can adjust their offerings to cater to changing business requirements.
  • Resource optimization – Outsourcing non-critical tasks ensures in-house teams remain focused on vital projects.

Cons of outsourcing software development

  • Communication restrictions - Cultural and linguistic differences, time zones, and professional standards can pose significant challenges.
  • Preparation required - Successful outsourcing demands thorough preparation, including organizing internal resources and appointing a mediator between in-house and external teams.
  • Business risk - Not all outsourcing providers prioritize quality and value. Choosing a reliable software development team is essential to avoid subpar results.
  • Data Security concerns - Sharing sensitive information with third-party providers can introduce potential data security risks.
  • Longer feedback loop - With an outsourced team, especially if they're in a different time zone, getting immediate feedback or making quick decisions can sometimes be challenging.
  • Loss of control - Outsourcing certain tasks can sometimes result in a loss of control over those projects, as they're being managed externally.

For smaller companies especially, the decision to outsource can be transformative. As Łukasz Karwacki, co-founder of Sunscrapers, says,

Small companies rarely have the resources required for implementing all the systems they need in-house. Software licenses and hardware maintenance can be very expensive. By outsourcing IT activities, smaller businesses get to the same playing field as the larger ones.

Moreover, selecting the right partners is essential when diving into the outsourcing realm. Drawing on his experience, Łukasz advises,

When looking for an outsourcing company, pay attention to the size and scope of the projects the team has delivered. While some providers handle multi-year software projects, others specialize in building business intelligence apps for sectors like finance.

For a deeper dive into the benefits and challenges of outsourcing, check out our in-depth articles:

What are the benefits of outsourcing IT services?

4 Good Reasons Yous Should Consider Outsourcing to Poland

How to Find the Leading Software Outsourcing Company?

How to Prepare for Outsourcing a Project to a Software Company?

Step 1: assign roles and responsibilities.

Clear demarcation of roles streamlines the process and establishes accountability.

Best practice: Assign a Product Owner

Łukasz Karwacki highlights the importance of clear leadership in outsourcing:

Even the best development team needs proper direction. The Product Owner acts as the quality guardian, ensuring the product development process moves in the right direction.

It's pivotal to have someone who understands your business objectives and pain points in-depth to guide the outsourced team effectively. The Product Owner bridges this gap, offering insights to make the partnership productive.

Step 2: Create a Backlog of Tasks

To ensure cohesion and clarity, preparing a backlog of tasks is indispensable. It equips the outsourced team with a roadmap, ensuring alignment with your business objectives.

Łukasz offers valuable advice:

Planning remains integral, especially when collaborating with teams that might not see the big picture of your operations. Starting with a clear blueprint sets the right expectations and allows for early identification of potential roadblocks.

Step 3: Select Your Tools

Effective collaboration is underpinned by robust tools. Here are some areas to focus on:

  • Project Management: Platforms like Jira or Trello can aid in tracking progress.
  • Accounting and Time Tracking: Tools like Harvest or Toggl can provide insights into the outsourced team's time allocation.
  • Document Sharing: Seamless documentation is pivotal. Opt for platforms like Google Drive or Dropbox to ensure efficient knowledge transfer.

Step 4: Anticipate Dependencies

Preparation doesn't end with establishing tasks. It's vital to foresee potential hurdles. Identify dependencies early on to prevent roadblocks later. Ensure the outsourced team has access to essential platforms and interfaces.

Łukasz underlines this importance, asserting,

Prior identification of dependencies minimizes potential bottlenecks, ensuring a smoother collaboration.

Outsourcing, when approached with preparation and clarity, can immensely benefit businesses, offering them a competitive edge. As Łukasz Karwacki rightly emphasizes, the collaboration's success hinges on clear planning and open communication. For those venturing into outsourcing, the journey, though challenging, can be rewarding with the right strategies in place.

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outsourcing company business plan

Outsourcing Company Marketing Plan Template

If you're an outsourcing company looking to expand your client base and boost your marketing efforts, ClickUp's Outsourcing Company Marketing Plan Template is your secret weapon!

This template is designed to help you:

  • Identify and target businesses in need of cost-effective and specialized services
  • Showcase the benefits of outsourcing, such as reduced overhead costs and access to specialized expertise
  • Highlight your company's competitive advantage and track record in delivering high-quality outsourcing solutions

With ClickUp's Marketing Plan Template, you'll have all the tools you need to create a comprehensive marketing strategy and attract the right clients. Don't miss out on this opportunity to take your outsourcing company to the next level!

Benefits of Outsourcing Company Marketing Plan Template

Outsourcing Company Marketing Plan Template can help your outsourcing company stand out and reach new heights by:

  • Streamlining your marketing efforts and ensuring a consistent message across all channels
  • Identifying your target audience and tailoring your marketing strategies to their specific needs and pain points
  • Showcasing your company's expertise and track record in delivering high-quality outsourcing solutions
  • Highlighting the benefits of outsourcing, such as reduced overhead costs and access to specialized expertise
  • Increasing brand awareness and generating more leads through effective marketing campaigns
  • Boosting customer trust and loyalty by demonstrating your company's commitment to delivering efficient and cost-effective services.

Main Elements of Outsourcing Company Marketing Plan Template

ClickUp's Outsourcing Company Marketing Plan template is designed to help you streamline your marketing efforts and achieve your business goals. Here are the main elements of this template:

  • Custom Statuses: Keep track of the progress of your marketing tasks with 6 different statuses including Cancelled, Complete, In Progress, Needs Input, Planned, and To Do.
  • Custom Fields: Utilize 6 custom fields such as Quarter, Task Type, Impact, Progress, Percent Completion, and Effort to input specific details and metrics related to your marketing plan.
  • Custom Views: Access 5 different views including Key Results, Timeline, Getting Started Guide, Objectives, and Progress Board to visualize your marketing plan from different perspectives and track progress effectively.
  • Collaboration Tools: Leverage ClickUp's collaboration features including comments, file attachments, and task assignments to foster effective communication and teamwork among your marketing team.
  • Automations: Automate repetitive tasks and streamline your marketing workflows using ClickUp's Automations feature, saving you time and effort.
  • Integrations: Seamlessly integrate with your favorite marketing tools such as email marketing platforms, analytics tools, and project management software to enhance your marketing capabilities.

How to Use Marketing Plan for Outsourcing Company

If you're looking to create an effective marketing plan for your outsourcing company, follow these six steps using the ClickUp Outsourcing Company Marketing Plan Template:

1. Define your target audience

Identify your ideal clients and understand their needs, pain points, and preferences. This will help you tailor your marketing efforts to reach the right people and generate quality leads.

Use custom fields in ClickUp to create categories for your target audience based on demographics, industry, and specific needs.

2. Set your marketing goals

Determine what you want to achieve with your marketing efforts. Are you looking to increase brand awareness, generate leads, or drive conversions? Setting clear goals will help you measure your success and stay focused on what matters most.

Use Goals in ClickUp to set specific, measurable, attainable, relevant, and time-bound (SMART) marketing objectives.

3. Choose the right marketing channels

Identify the marketing channels that are most effective for reaching your target audience. This could include social media platforms, email marketing, content marketing, paid advertising, or industry-specific platforms.

Use the Board view in ClickUp to create a visual representation of each marketing channel and track the progress of your campaigns.

4. Develop compelling content

Create high-quality and relevant content that resonates with your target audience. This could include blog posts, case studies, whitepapers, videos, or webinars. Your content should educate, inform, and showcase your expertise in the outsourcing industry.

Use Docs in ClickUp to collaborate with your team on content creation, brainstorm ideas, and organize your content calendar.

5. Implement marketing campaigns

Execute your marketing campaigns across different channels to reach your target audience effectively. Create a timeline, assign tasks to team members, and monitor the progress of each campaign.

Use the Gantt chart in ClickUp to visualize your marketing campaign timeline, set dependencies, and ensure smooth execution.

6. Track and analyze results

Regularly monitor and analyze the performance of your marketing efforts. Track key metrics such as website traffic, lead generation, conversion rates, and customer acquisition costs. Use this data to identify areas of improvement and optimize your marketing strategies.

Use Dashboards in ClickUp to create visual reports and track your marketing KPIs in real-time.

By following these steps and utilizing the ClickUp Outsourcing Company Marketing Plan Template, you'll be able to create a comprehensive marketing plan that drives growth and success for your outsourcing business.

add new template customization

Get Started with ClickUp’s Outsourcing Company Marketing Plan Template

Outsourcing companies can use this Marketing Plan Template to effectively target and attract businesses in need of cost-effective and specialized services.

First, hit “Add Template” to sign up for ClickUp and add the template to your Workspace. Make sure you designate which Space or location in your Workspace you’d like this template applied.

Next, invite relevant members or guests to your Workspace to start collaborating.

Now you can take advantage of the full potential of this template to create an effective marketing plan:

  • Use the Key Results View to track and measure the success of your marketing efforts
  • The Timeline View will help you plan out the different stages of your marketing campaign and ensure timely execution
  • Refer to the Getting Started Guide View to understand the steps involved in creating a comprehensive marketing plan
  • The Objectives View will help you define your marketing goals and align them with your company's overall objectives
  • Monitor progress and track tasks in the Progress Board View to ensure that everything is on track
  • Organize tasks into six different statuses: Cancelled, Complete, In Progress, Needs Input, Planned, To Do, to keep track of progress
  • Update statuses as you move through tasks to keep team members informed of progress
  • Monitor and analyze tasks to ensure maximum productivity and success

Related Templates

  • Water Refilling Station Social Media Marketing Plan Template
  • Independent Living Marketing Plan Template
  • Degree Program Social Media Marketing Plan Template
  • Laundry Business Social Media Marketing Plan Template
  • Web Design Company Marketing Plan Template

Template Includes

Expand to see 6 statuses.

  • CANCELLED, COMPLETE, IN PROGRESS, NEEDS INPUT, PLANNED, TO DO

Expand to see 6 Custom Fields

  • Percent Completion

Expand to see 5 View Types

  • Key Results
  • Getting Started Guide
  • Progress Board

Sign up for FREE  and start using ClickUp in seconds!

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Business Research Services

Business plan writing services.

Business Plan Writing Services

A ttract more investors. Secure better funding. Accelerate the growth of your business

Business plan writing services assist individuals and companies in developing thorough and successful business plans. A business plan is a written document that details a company's operations, finances, and marketing strategies as well as its objectives and strategies for reaching those goals.

Outsource2india is a leading business plan outsourcing company with over 24 years of experience. In order to strengthen your standing in the market, we first comprehend your goals and requirements before analyzing your niche, competition, business plans, operations, brand positioning, strengths, and weaknesses. We can offer comprehensive and expert business plan support services to help you obtain funding, draw in investors, and exponentially expand your business because we are among the few ISO-certified business plan service providers.

Our Business Plan Services

Whether your business plan is to be presented to investors or to be used internally, its creation must be both rational and complete. Our business plans are renowned for their systematic research, detailed projections, and logical conclusions.

Our services include -

Business Plan Consulting Services

Business Plan Consulting Services

We collaborate with company owners and entrepreneurs to comprehend their objectives and particular difficulties. After that, we help them find opportunities and create the ideal business strategy.

Business Plan Development Services

Business Plan Development Services

We begin writing the business plans once we are aware of the specific goals and difficulties faced by our customers. Key parts like a thorough outline and financial projections are included.

Business Plan Advisory Services

Business Plan Advisory Services

As part of our advisory services for business plans, we give companies the tools and knowledge they need to develop thorough, well-written business plans.

Business Plan Translation Services

Business Plan Translation Services

You have come to the right spot if you have a business plan and want to translate it into another language so that it can be read by more people. We've been offering thorough business plan translation services for over 24 years.

Business Plan Drafting Services

Business Plan Drafting Services

Once we are aware of the specific objectives and challenges that our customers are facing, we start to draft the business plan. We include important components like a thorough outline and budgetary projections.

Business Plan Implementation Services

Business Plan Implementation Services

After we draft the business plan, we assist our clients in carrying out a predetermined sequence of tasks in order to accomplish all the objectives put forth in the business plan. We also educate the staff members of our clients so they can contribute to goal-achieving.

Why Are We The Preferred Business Plan Writing Company?

We are a highly capable and trusted provider of business plan writing services. Some other reasons to choose our services include -

Being an ISO-certified company, we assure quality services to our clients. Our qualified experts also adhere to international standards of delivery.

100% Data Security

We go to great lengths to ensure 100% data security. We also sign NDA agreements which makes us legally obliged to safeguard your data from unauthorized access.

Short Turnaround

Empowered with qualified managers, state-of-the-art infrastructure, a sizeable workforce, and stringent workflows, we offer the quickest TATs in the industry.

Flexible Pricing

We offer cost-effective rates for our business plan solutions so that all companies can leverage our world-class services.

Additional Services You Can Benefit From

Financial research services.

We understand our clients' requirements in detail and enable them to operate more effectively and efficiently by providing detailed financial research and competitive intelligence services.

Market Research Services

With our market research services, we enable businesses to develop a competitive strategy and spot growth possibilities while cutting costs.

Pharmaceutical Research Services

We offer pharmaceutical research services to major participants in the market on a global scale. You may rely on our knowledgeable researchers to provide the best services possible.

Scientific Research Support Services

We are highly skilled and experienced in offering a wide range of services to help institutions carry out their research strategies.

Research Report Services

In addition to providing financial reports, research reports, and pharmaceutical reports, we also offer a wide range of additional research report services.

We assist you in gathering pertinent data and offer insightful recommendations for expanding your market. This makes it possible for you to develop and successfully advertise your products using a result-driven strategy.

Customer Success Stories

O2I Provided Primary Research Services to Leading Chinese Trade Consultants

We Provided Primary Research Services to Leading Chinese Trade Consultants

A leading Chinese client required robust and reliable primary research services. We provided professional research assistants who delivered cost-effective services to the client.

O2I Provided Secondary Research Services to a Swiss Hospitality Company

We Provided Secondary Research Services to a Swiss Hospitality Company

A leading Swiss hospitality service provider was looking for reliable and accurate secondary research services. We provided the client with high-quality services within a quick time.

Outsource Business Plan Writing Services to Us

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The services that Outsource2india provided helped us achieve substantial cost and time savings on several difficult projects.

Our business plan writing services give companies the knowledge and tools they need to produce a thorough, well-written, and successful business plan. Our business plans are highly sought after to -

  • Obtain funding.
  • Draw in investors.
  • Direct the expansion of the business.

Get in touch with us right away if you're searching for professional business plan writing services and let knowledgeable financial professionals assist you.

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Case Studies

  • Provided Elasticity Analysis for a Laundry Machinery Manufacturing Client
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  • Outsource2india Provided KOL Identification and Mapping Services to Top UK Healthcare Service Provider
  • Outsource2india Provided Primary Research Services to Top USA-based Technology Leader
  • Outsource2india Provided Primary Research Services to Luxury Air Travel Provider
  • Outsource2india Provided Primary Research Services to Top Chinese Trade Consultants
  • Outsource2india Provided Top Digital Transformation Provider with FTE for Primary and Secondary Research
  • Outsource2india Provided Business Plans to Top Australian Accounting and Taxation Consultants
  • Outsource2india Provided Research on ACT Government Schemes for Top Australian TPA Giant
  • Outsource2india Provided Secondary Research Services to a Switzerland-based Hospitality Provider
  • O2I Provided List Building Services to Largest North American Non-profit Organization
  • Outsource2india Provided Financial Modeling Services to Top Middle Eastern Fraud and Compliance Provider
  • Outsource2india Provided Company Profiling Services for the Largest Australian TPA Provider
  • O2I Provided Market Research Survey for one of the World's Top Government Organization
  • O2I Provided Market Research Services for a Top Canadian Management Consulting Firm
  • Outsource2india Provided Trend Analysis Services to a Top Canadian Golf Technology Firm
  • Outsource2india Provided Financial Models for a Fund Governance Organization
  • Outsource2india Provided Research Assistance to a 70-year-old UK-based Global Pharmaceutical Company
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Business Plan Writing Services

BUSINESS PLAN WRITING SERVICES

W e provide cutting-edge business plan writing services after thoughtful company profiling, competitive research, market analysis, and more.

Business plan writing services are professional services that help entrepreneurs and businesses create comprehensive and effective business plans. A business plan is a written document that outlines a company's goals and strategies for achieving those goals, as well as details on its operations, finances, and marketing plans.

Flatworld Solutions is a leading provider of professional business plan writing services. We first understand your objectives and requirements and analyze your niche, competition, business strategies, operations, brand positioning, strength, and weaknesses to bolster your place in the market. Being an ISO-certified business plan outsourcing company, we can provide comprehensive and professional business plan support services to help you secure funding, attract investors, and grow your business manifold.

Business Plan Services We Offer

We are among the leading business plan service providers and our services include -

Business Plan Consulting Services

Business Plan Consulting Services

We work with business owners and entrepreneurs to understand their goals and unique challenges. We then identify opportunities and help them craft the perfect business plan.

Business Plan Development Services

Business Plan Development Services

Once we understand our client's unique objectives and challenges, we go about writing the business plan. We include key sections like a detailed outline and financial projections.

Business Plan Advisory Services

Business Plan Advisory Services

Our business plan advisory services include providing businesses with the resources and expertise they need to craft a well-researched and well-written business plan.

Business Plan Translation Services

Business Plan Translation Services

If you have a business plan and want to translate it into another language to reach a wider audience, you are in the right place. We have over 19 years of experience in providing comprehensive business plan translation services.

Business Plan Drafting Services

Business Plan Drafting Services

We begin drafting the business plan once we are aware of the particular goals and difficulties faced by our customers. Key parts like a thorough outline and financial projections are included.

Business Plan Implementation Services

Business Plan Implementation Services

Once we draft the business plan, we help our clients follow a pre-defined set of steps to achieve all the business goals outlined in the business plan. We also provide training to our client's employees so they can help achieve the goals.

Business Planning Process We Follow

Our strategists will work with you to help you understand the approach we will take to quantify the exposure, resources, and data to give valuable insights. Our process is as follows -

01. Requirement Discovery

We will determine your business requirement and the existing challenges through collaboration and discussion

02. Marketing Plan

Using primary and secondary market research we provide marketing strategy, pricing options, promotions, customer profiles, expected advantages, features, sales forecasts, and distribution channels that are pivotal to your business marketing plan

03. Operational Plan

We will produce an operational plan for all the business operations, processes, accounting, managing credit, location, legal context, stock estimations, and suppliers

04. Management and Organization

We will shortlist each piece of information affiliated with the organizational table, management hierarchy, owners and chief employees, key functions, management hierarchy, advisory, and professional support to render a perfect business plan

05. Financial Plan

We provide a comprehensive financial plan that consists of business set-up expenses, capitalization, profit and loss estimations, online balance sheets, contingencies, cash flow, and break-even analysis

Why Are We The Preferred Business Plan Writing Company?

We are a trusted and highly capable provider of business plan writing services. Some other reasons to partner with us include -

ISO-Certified Business Plan Services Provider

We are well-known for financial and business research and the quality of our services has earned us the ISO 9001:2015 certification.

Extraordinary Data Security

We are an ISMS-certified company which assures you that we operate in compliance with international data security norms.

High-Quality Services

We provide the highest quality services offering a clear picture of relevant data, tactics, actions, and duration to ensure you get the highest ROI.

High Scalability

We can handle all kinds of client requirements, thanks to our team of 1000+ skilled professionals, modern technology, and state-of-the-art architecture.

Short Turnaround

With our qualified managers, huge workforce, state-of-the-art architecture, and stringent workflow, we can undertake business plan creation within a quick time .

Flexible Pricing

We collect our client's requirements, analyze the service they require, and then we quote the best possible price based on their budget.

Single Point of Contact

To keep the project running smoothly, we provide a single point of contact for each of our clients throughout their journey with us.

Experienced Team of Business Planning Experts

Our business experts carry out a thorough investigation of market opportunities and perils associated with them while also recommending mitigations for them.

Modern Infrastructure

A business plan should be made with precision. So, we have prerequisites like word-class infrastructure with the latest research tools and software to give you a high-class business plan.

Additional Services You Can Benefit From

Financial research services.

We work closely with clients to understand their requirements and operate more effectively with specialized financial research and competitive intelligence.

Market Research Services

Our market research services are designed to help enterprises build a competitive strategy and identify growth opportunities by understanding their customers deeply.

Pharmaceutical Research Services

We are a top provider of pharmaceutical research services to global players in the industry. Our experienced researchers can be counted on to deliver the highest quality services.

Scientific Research Support Services

We have significant experience and expertise in providing a wide variety of services to aid institutions in achieving their research strategies.

Research Report Services

We provide a wide range of research report services that include creating financial reports, research reports, and pharmaceutical reports, among others.

We help you collect relevant data and provide actionable insights for growth in your market. This enables you to pursue a result-driven approach to build your products and market them effectively.

Client Success Stories

FWS Provided Primary Research Services for Shanghai-based Company

Provided Primary Research Services for Shanghai-based Company

Primary-research services were provided to a well-known client from Shanghai, China. Our team of researchers helped the client to obtain valuable insights at blazing speed.

FWS Provided rimary and Secondary Research Services to Private Air Travel Club

Provided Primary and Secondary Research Services to Private Air Travel Club

Flatworld was contacted by a Californian air travel client to outsource primary and secondary research. We provided the service and the client was elated with the results.

Very thorough, precise research analysis. Extremely easy to work with even though most communication was done via email. Turnaround time for requested information was superbly quickly...almost quicker than I needed the request. At times I felt that I was their only customer! They were always there when I needed them!

Outsource Business Plan Writing Services to Us

Our business plan writing services provide businesses with the expertise and resources they need to create a well-researched, well-written, and effective business plan. A strong business plan is essential for -

  • Securing funding
  • Attracting investors
  • Guiding the growth of the business

If you are looking for the highest quality business plan delivered by seasoned financial experts, get in touch with us now.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043

#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077

Corporate Court, #15, Infantry Road, Bangalore - 560 001

Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

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