• Manage Service Groups

Service groups are used for automating policy, lifecycle management, service request fulfillment, and capacity management.

  • Types of service groups

Commander provides the following service group types:

  • Guidance for assigning groups to new services

There are three ways to assign groups when a service is deployed:

Service catalog blueprint

Completion workflow.

You can mix and match these methods for different group types and services. Here are some guidelines to help you decide which method to use. If multiple methods are configured, see Order of precedence for assigning groups to requested services for information on which group assignment takes precedence.

If you know the requirements at service creation time, configure groups in the service catalog blueprint. For example:

  • If you can predict the required power schedule in advance, such as the service for a virtual desktop, you can set the power schedule group in the blueprint.
  • If you can predict the workload in advance, such as a service for a database component, you can specify the rightsizing group when building your service.
  • If you're creating a service used to create a virtual classroom, you could set the expiry group in the blueprint.

Groups are set on the Attributes tab of the service catalog blueprint:

Setting the Rightsizing Group in the Service Catalog Blueprint

If you want the group to be dependent on answers to questions on the request form, you must assign the group using a completion workflow. You can also set expiry information in a completion workflow. For example:

  • You could ask "Does this service require 24 hour uptime?" on the form and then assign the power schedule group using a completion workflow.
  • If you prompt requesters to specify whether a VM will be used in a production or development environment, you could use a completion workflow to set groups and expiry information appropriate to each environment.

To assign a group during provisioning, add a Set Groups workflow step to your component-level completion workflow.

To set expiry information during provisioning, add a Set Expiry Date workflow step to your component-level completion workflow.

When requirements are linked to your infrastructure, use the Default Attributes policy to assign the group. You can also set expiry information with the Default Attributes policy. For example:

  • You may have "production" and "dev" infrastructure with very different power schedule, rightsizing requirements and expiry requirements.
  • You may provision all of your Oracle servers to the same cluster, and you may want all of these servers to stay powered on 24/7, never be downsized and never expire.

To learn how to assign groups to new services through policy, see Automatically Assign Attributes to New Services .

  • Assign groups to many services

When you need to assign groups to many services at the same time, use the Set Groups on Children command. You can assign groups to the children of the following infrastructure elements:

  • Cloud account
  • Compute cluster
  • Resource pool
  • Virtual network
  • Azure resource group
  • GCP project
  • GCP organization

When you assign an expiry group or maintenance group to the children of an infrastructure element, all services are assigned the group, including virtual services, application stacks, auto scaling groups, databases and load balancers. Other group types such as power schedule groups and rightsizing groups apply only to VMs.

To assign groups to the children of an infrastructure element:

  • Select the infrastructure element in the tree or in a list.
  • Right-click the infrastructure element and select Set Groups on Children .
  • In the Set Groups on Children dialog, click Add Groups to add group types.

The group types you added appear in the Set Groups on Children dialog.

  • For each group type, make a selection from the drop-down menu, and click OK .

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assignment group snow

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‎11-13-2008 11:13 AM

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RobWoodbyrne

‎11-13-2008 01:46 PM

‎11-14-2008 06:20 AM

  • Restricting access to create change requests in ITSM forum 4 hours ago
  • Query knowledge articles based on Qwnership groups in ITSM forum 7 hours ago
  • Dashboard filter not works for the group members. in Virtual Agent forum 8 hours ago
  • Need to have assignment group only show groups that the assigned to is a member of in ITSM forum yesterday
  • Different groups to send email in flow designer in ITSM forum yesterday

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COMMENTS

  1. Configure the group type for assignment groups

    Loading... Loading...

  2. How To Add Users To An Assignment Group In ServiceNow

    This ServiceNow tutorial will demonstrate how to add users to an assignment group in ServiceNow. Specifically, it will demonstrate how to add user to Service...

  3. ServiceNow

    *Disclaimer: We are reviewing video content for Accessibility standards*How to determine your own, or a colleague's, assignment group.

  4. Calculation of duration based on assignment group

    Calculate the duration of an incident based on the Assignment Group. Most of the cases, the incident will be traversed to multiple teams for resolution. In such cases, if we want to calculate the duration.

  5. How to bulk reassign tickets to a assignment group : r/servicenow

    Once they're all highlighted, double click. You can now change the value of assignment group. 1: Script it. vargr on the table, based on an encoded query, and set the gr.assignment_group to the sys_id on the new one. 2: Use a list view, and cntrl-click/drag on the assignment_group field, then change (up to 100 at a time depending on your view.)

  6. Incident Assignment Group from CI

    In this ServiceNow Tutorial, Colin Christie gives an example of Incident Assignment Group from CI in ServiceNow.Define assignment rules to identify the right...

  7. ServiceNow Group Best Practices

    5) Don't Hardcode groups. Besides the cloning aspect, in general it's still not a good practice to hard code groups into things like UI actions, ACLs, and yes even flows. For security, you should be coding in Roles, and for routing, you should leverage assignment rules or a reference field on a table.

  8. Get listing of all Incidents "touched" by Assignment Group

    The way you described it can be done with the assignmemt group metric. This is an out of box metric definition that gives duration of any incident assigned to a group. What you are looking for is the assignment group metric. The metrics table to look at is a database view called "incident_metrics" if I remember correctly.

  9. Manage Service Groups

    Select the infrastructure element in the tree or in a list. Right-click the infrastructure element and select Set Groups on Children. In the Set Groups on Children dialog, click Add Groups to add group types. In the Add Groups dialog, select the types of group you want to assign, and click OK.

  10. Assignment group of record

    The assignment group change on the change of the group membership of the user assigned to the record.

  11. Auto-assign assignment groups

    Options. 08-09-200706:47 PM. Yes, we accomplished this by creating a relationship between the Location and the Group. Add a new reference field on the location record referencing the Assignment Groups. Once the Group is associated to the Location, then there was a simple Assignment rule with this code: Table: Catalog Task (sc_task) Condition ...

  12. Groups

    A group is a set of users who share a common purpose. Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks. Groups are a shortcut way of assigning roles to users. Rather than adding a role individually to each user, assign a role to a group.

  13. How to Create an Incident Report Based on Assignment Group in ...

    See our ServiceNow services here: https://www.beyond20.com/servicenow-consultationbeyond20.com

  14. Assignment/fulfillment groups

    Validate the login user is member of user criteria group in ITSM forum yesterday; Populate Reporting Entity based on assignment group on SC Task table in ITSM forum yesterday; Allow inbound action to update incidents for a group of inactive users in Incident Management forum yesterday

  15. ServiceNow REST API

    So my query looks like this: sysparm_query=stateIN16,17^assigned_to=value1^NQstateIN16,17^assignment_groupINx,y,z. So you're actually duplicating the common filter (state) and using different filters on each side of the ^NQ. I guess you could say it would be the equivalent of a UNION in SQL. SELECT * FROM [wm_task] WHERE [state] IN (16,17) AND ...

  16. Residents Outside Moscow Protest Power Outage, Demand Heating Amid

    Residents of a Moscow region town impacted by power outages have taken to the streets, demanding that local authorities restore heat to their homes as subzero temperatures grip the region, Russian ...

  17. Handling assignment groups across multiple domains

    When there are multiple domains under a parent domain, assignment groups may need to be shared across these child domains. For example, say there are four parallel domains: TOP/A, TOP/B, TOP/C, TOP/D.

  18. Elektrostal

    In 1938, it was granted town status. [citation needed]Administrative and municipal status. Within the framework of administrative divisions, it is incorporated as Elektrostal City Under Oblast Jurisdiction—an administrative unit with the status equal to that of the districts. As a municipal division, Elektrostal City Under Oblast Jurisdiction is incorporated as Elektrostal Urban Okrug.

  19. Moscow Oblast

    Moscow Oblast (Russian: Моско́вская о́бласть, romanized: Moskovskaya oblast', IPA: [mɐˈskofskəjə ˈobləsʲtʲ]), also known as Podmoskovye (Подмоско́вье, IPA: [pədmɐˈskovʲjə]), is a federal subject of Russia (an oblast).With a population of 8,524,665 (2021 Census) living in an area of 44,300 square kilometers (17,100 sq mi), it is one of the most ...

  20. Add users to assignment groups

    Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level. Role

  21. Why are many Russians freezing in their homes this winter?

    Darko Janjevic. 01/18/2024. Russia boasts a massive energy infrastructure, but a recent wave of heating system breakdowns in Moscow and beyond has left many residents scrambling to keep harsh ...

  22. How to auto populate "Assignment Group" field present on the RITM

    The requirement is to auto-populate the "Assignment Group" field present on the 'sc_req_item" table