assignment group snow

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ServiceNow REST API - Querying tables - grouping conditions

I need to query tables in ServiceNow via its REST API while using multiple conditions grouped as following:

( (Condition1 AND Condition2) OR (Condition3 and Condition4) ) AND Condition5 AND Condition6

Does anyone know if this is possible, and if so, how? I've looked into the documentation but I'm not able to understand if it explains how to solve my problem.

Edit 1: I forgot to mention that I did try using parenthesis in my REST calls but it has not worked.

• servicenow-rest-api

2 Answers 2

The only way I've figured out how to do it is using the ^NQ (New Query) operator.

In SQL the query would look like this:

So my query looks like this:

So you're actually duplicating the common filter (state) and using different filters on each side of the ^NQ.

I guess you could say it would be the equivalent of a UNION in SQL.

The easiest method that I found out is to go to Studio and go to your table.

Show all records from table.

There you create the filter with your conditions by clicking filter icon.

Run the filter.

Then copy query from created hyperlink (next to filter icon) with right click -> Copy query. You can also copy the whole URL. It will look like this:

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Assigned to and Assignment group

The Assigned to [assigned_to] field is a reference  field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task. You can override this reference qualifier on tables that extend task though, as the Project Task and Service Order tables do, if you have the relevant plugins installed.

The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically assign a certain type of task ticket to a group, ...

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• Manage Service Groups

Service groups are used for automating policy, lifecycle management, service request fulfillment, and capacity management.

• Types of service groups

Commander provides the following service group types:

• Guidance for assigning groups to new services

There are three ways to assign groups when a service is deployed:

Service catalog blueprint

Completion workflow.

You can mix and match these methods for different group types and services. Here are some guidelines to help you decide which method to use. If multiple methods are configured, see Order of precedence for assigning groups to requested services for information on which group assignment takes precedence.

If you know the requirements at service creation time, configure groups in the service catalog blueprint. For example:

• If you can predict the required power schedule in advance, such as the service for a virtual desktop, you can set the power schedule group in the blueprint.
• If you can predict the workload in advance, such as a service for a database component, you can specify the rightsizing group when building your service.
• If you're creating a service used to create a virtual classroom, you could set the expiry group in the blueprint.

Groups are set on the Attributes tab of the service catalog blueprint:

If you want the group to be dependent on answers to questions on the request form, you must assign the group using a completion workflow. You can also set expiry information in a completion workflow. For example:

• You could ask "Does this service require 24 hour uptime?" on the form and then assign the power schedule group using a completion workflow.
• If you prompt requesters to specify whether a VM will be used in a production or development environment, you could use a completion workflow to set groups and expiry information appropriate to each environment.

To assign a group during provisioning, add a Set Groups workflow step to your component-level completion workflow.

To set expiry information during provisioning, add a Set Expiry Date workflow step to your component-level completion workflow.

When requirements are linked to your infrastructure, use the Default Attributes policy to assign the group. You can also set expiry information with the Default Attributes policy. For example:

• You may have "production" and "dev" infrastructure with very different power schedule, rightsizing requirements and expiry requirements.
• You may provision all of your Oracle servers to the same cluster, and you may want all of these servers to stay powered on 24/7, never be downsized and never expire.

To learn how to assign groups to new services through policy, see Automatically Assign Attributes to New Services .

• Assign groups to many services

When you need to assign groups to many services at the same time, use the Set Groups on Children command. You can assign groups to the children of the following infrastructure elements:

• Cloud account
• Compute cluster
• Resource pool
• Virtual network
• Azure resource group
• GCP project
• GCP organization

When you assign an expiry group or maintenance group to the children of an infrastructure element, all services are assigned the group, including virtual services, application stacks, auto scaling groups, databases and load balancers. Other group types such as power schedule groups and rightsizing groups apply only to VMs.

To assign groups to the children of an infrastructure element:

• Select the infrastructure element in the tree or in a list.
• Right-click the infrastructure element and select Set Groups on Children .
• In the Set Groups on Children dialog, click Add Groups to add group types.

The group types you added appear in the Set Groups on Children dialog.

• For each group type, make a selection from the drop-down menu, and click OK .

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Get listing of all Incidents "touched" by Assignment Group

I am looking to create a report that shows the incidents my team has either opened, or at some point in the life cycle, has been assigned the incident.

For incidents that they open or were the final "assigned" group this is fairly easy. However I cannot figure out how to capture incidents where they neither opened the incident or were the final "assigned" group. In other words, the incident may have been opened by one team, then re-assigned to my team. My team may have needed to escalate the incident to yet another team. And that other team may have re-assigned it to a different team.

Anyway, how can I capture all incidents "touched" by my team in one report? Is it possible?

UPDATE: Thank you for your responses, they are helpful! Looks like I do not have the sufficient access privileges to access the views that have been recommended. Next step, time to prepare for battle to see if I can get the necessary access.

Russians grumbled over last year’s mild winter. Now Moscow has a ‘snow apocalyse.’

By Isabelle Khurshudyan | Feb 14, 2021

MOSCOW — The snow started falling late Thursday, sticking to car windshields and hiding walking paths. By Friday morning, apartment windows had a thick white rim at the bottom. It kept snowing. On Saturday, whole park benches were under a snow depth of 56 centimeters, or 22 inches.

By the time it was over on Sunday, parked cars were buried under heaps of snow.

Nanna Heitmann/MAGNUM PHOTOS

Pedestrians in front of St. Basil's Cathedral in Moscow on Feb. 13.

Oleg, 75, says he can't remember snow masses like this in Moscow.

A taxi got stuck in the snow in Moscow on Feb. 13. A group of men helped shovel it out.

People next to Red Square in Moscow.

Moscow is, of course, no stranger to snow squalls and drifts. There was already some snow on the ground when the latest storm started. But the weekend’s wintry blast was noteworthy even for the Russian capital. Around 75 percent of the average February snowfall came down in little more than a day on Saturday, according to the Russian weather service Fobos.

A year ago, as Moscow experienced its warmest winter in nearly 200 years of record keeping , Russians longed for the white covering that often makes January and February’s dark days appear brighter.

And Moscow normally doesn’t miss a beat with snow. This wallop, however, was different. More than 100 flights were delayed or canceled in Moscow’s three main airports.

A model of St. Basil's Cathedral covered with snow.

Passengers are dusted with snow in Moscow's city center on Feb. 13.

A boy plays in the snow next to Red Square on Feb. 13.

“It’s a real snowstorm, a snow Armageddon, a snow apocalypse. This is not a practice alert, but a combat alert,” Fobos’s Evgeny Tishkovets told the state-run RIA news agency before the snowfall even began.

Moscow’s deputy mayor, Pyotr Biryukov, announced that about 60,000 road workers, janitors, roofers — along with 13,500 units of equipment — were tasked with removing the snow. That included snow-eaters : one-manned vehicles that shovel snow onto a conveyor belt that stretches back to a separate truck collecting it.

Snow clearing at Red Square.

Workers for a tourist company advertise at Red Square.

People clear a roof in the city center.

Roof cleaning in the city center.

Some residents decided to traverse downtown on skies. Dogs that waded through fluffy snow piles looked as though they were lost in a field of tall corn stalks. Businesses stayed open and fruitlessly attempted to keep their doorways clean as customers walked in with sopping boots.

People sled in the Moscow suburbs on Feb. 14.

A person covered by snow in Moscow on Feb. 14.

A frozen river in Moscow.

People wait until the ice skating rink is cleared from snow at Red Square.

The real cleanup effort was saved for Sunday. Neighbors met outside with shovels, joining the city cleaners. More snow is expected Tuesday.

A snow scene in the suburbs.

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Heavy snowfall hits Moscow as Russian media report disruption on roads and at airports

A man walks down a street during heavy snowfall in Moscow, Russia, Monday, Dec. 4, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm (3,9 inches) to already high levels of snow and causing disruption at the capital’s airports and on roads. (Denis Voronin/Moscow News Agency via AP)

Municipal workers clear snow from the sidewalks and a road after heavy snowfall in Moscow, Russia, Monday, Dec. 4, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm (3,9 inches) to already high levels of snow and causing disruption at the capital’s airports and on roads. (Denis Voronin)/Moscow News Agency via AP)

Municipal workers clear snow from the sidewalks after heavy snowfall in Moscow, Russia, Monday, Dec. 4, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm (3,9 inches) to already high levels of snow and causing disruption at the capital’s airports and on roads. (Vasily Kuzmichenok/Moscow News Agency via AP)

Russian Rosguardia (National Guard) servicemen walk at VDNKh, The Exhibition of Achievements of National Economy during heavy snowfall in Moscow, Russia, Monday, Dec. 4, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm (3,9 inches) to already high levels of snow and causing disruption at the capital’s airports and on roads. (Sergei Kiselev/Moscow News Agency via AP)

A woman rides a pony in a park during heavy snowfall in Moscow, Russia, Sunday, Dec. 3, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm (3,9 inches) to already high levels of snow and causing disruption at the capital’s airports and on roads. (Arthur Novosiltsev/Moscow News Agency via AP)

People swim in ice water celebrating opening of the 65th winter swimming season of the Moscow Walrus Club in Serebryany Bor during heavy snowfall in Moscow, Russia, Sunday, Dec. 3, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm to already high levels of snow and causing disruption at the capital’s airports and on roads. (Pelagia Tikhonova/Moscow News Agency via AP)

A young woman swims in ice water celebrating opening of the 65th winter swimming season of the Moscow Walrus Club in Serebryany Bor during heavy snowfall in Moscow, Russia, Sunday, Dec. 3, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm to already high levels of snow and causing disruption at the capital’s airports and on roads. (Pelagia Tikhonova/Moscow News Agency via AP)

A woman walks down a street during heavy snowfall in Moscow, Russia, Sunday, Dec. 3, 2023. A record snowfall has hit Russia’s capital bringing an additional 10 cm to already high levels of snow and causing disruption at the capital’s airports and on roads. (Sergei Vedyashkin/Moscow News Agency via AP)

• Copy Link copied

MOSCOW (AP) — Heavy snowfall has hit the Russian capital, disrupting traffic on roads and flights in and out of three Moscow airports, officials and media reported on Monday.

The snowfall that began Sunday and continued overnight has brought an additional 23 centimeters (nine inches) to already high levels of snow in Moscow, according to deputy mayor Pyotr Biryukov. About 135,000 people and 18,000 pieces of equipment were involved in the snow-clearing effort.

Nearly 200 trucks got stuck in the snow over the past 24 hours, and required assistance from road traffic workers, the Moscow transport department reported.

A total of 53 flights were delayed and five more were canceled on Monday morning in three out of four Moscow airports, Russian business daily Vedomosti reported. Most of the delays occurred at the Sheremetyevo airport north of the capital. The two airports to the south, Domodedovo and Vnukovo, also experienced delays, the report said. At the Zhukovsky airport southeast of the city, flights were departing from Moscow on schedule, according to Vedomosti.

Heavy snow, as well as temperatures below -50 C (-58 F), were also reported in the Siberian region of Yakutia. In the neighboring region of Magadan, similar temperatures were expected in the coming days.

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Assignment Moscow: Reporting on Russia from Lenin to Putin Paperback – May 18, 2023

The story of western correspondents in Russia is the story of Russia's attitude to the west. Russia has at different times been alternately open to western ideas and contacts, cautious and distant or, for much of the twentieth century, all but closed off. From the revolutionary period of the First World War onwards, correspondents in Russia have striven to tell the story of a country known to few outsiders. Their stories have not always been well received by political elites, audiences, and even editors in their own countries-but their accounts have been a huge influence on how the West understands Russia. Not always perfect, at times downright misleading, they have, overall, been immensely valuable. In Assignment Moscow , former foreign correspondent James Rodgers analyses the news coverage of Russia throughout history, from the coverage of the siege of the Winter Palace and a plot to kill Stalin, to the Chernobyl explosion and the Salisbury poison scandal.

• Print length 280 pages
• Language English
• Publisher Bloomsbury Academic
• Publication date May 18, 2023
• Dimensions 6.15 x 0.85 x 9.15 inches
• ISBN-10 1350356107
• ISBN-13 978-1350356108
• See all details

Editorial Reviews

“ Assignment Moscow exposes how the Moscow correspondent has had to adapt to multiple manifestations of censorship, or compete with state-run media, the severity of which has ebbed and flowed with changes in regime.” ― History Today “Rodgers's narrative rests on an enormous number of articles in Anglo-American media, books by and about journalists, and his own interviews with many Moscow correspondents.” ― Foreign Affairs Magazine “Rodgers retains his focus on the correspondent's interactions with Russia and Russians, rather than being sidetracked into discussions of normative values or political controversy. This approach prepares the reader for the conclusion, which celebrates the openness and curiosity of the best Russia correspondents, reminding the reader that what they have just read is a history not of Russia but of how Western correspondents have told Russia's stories. Differentiating the two is an important and hitherto neglected task but one that James Rodgers has achieved masterfully.” ― Journalism “Reporting from Russia has never been easy; Rodgers vividly captures the changing fortunes of Moscow correspondents over the past hundred years, as they penetrated the mysteries of life in Russia and brought them to our newspapers and screens. Some were duped, some were fellow-travellers or spies; most battled against censors and blank-faced politicians; all have helped to shape our understanding of the world's biggest country.” ― Angus Roxburgh, former Moscow correspondent for the BBC, Sunday Times and Economist “Writing about journalism in Russia since the revolution, James Rodgers rightly emphasises that to understand Russia you have to talk to people of all kinds. But he argues that even correspondents who knew the language and the history found it hard to report dispassionately because of official obstruction and their own emotional involvement.” ― Rodric Braithwaite “A highly original, engrossing and accessible book, Assignment Moscow stands out among journalistic accounts of Russia for its subtlety, humility and historic scope. It tells the story of British and American journalists who aimed to throw light on Russia from Lenin to Putin, and in the process illuminated the West itself.” ― Arkady Ostrovsky, Author of The Invention of Russia: The Rise of Putin and the age of Fake News, Winner of the 2016 Orwell Prize “It is hard to believe that in the torrent of books published on Russia each year, that one could come along as original and valuable as Assignment Moscow. One comes to appreciate the service of our reporting men and women in Moscow. For all their fallibilities, without their dedication, we wouldn't have half the understanding of Russia that we have today, imperfect as it will always be. We therefore owe them – and especially Rodgers as journalist, teacher, analyst and cataloguer – a huge debt.” ― James Nixey, Chatham House “[Rodgers'] experience has been wisely distilled in this fair-minded, balanced and perceptive exploration of the problems reporters have faced in trying to report from Russia.” ― British Journalism Review “Reveals how journalists' experiences reporting from Russia for the past 100 years mirrors its changing attitude to the West.” ― The Journalist

About the Author

Product details.

• Publisher ‏ : ‎ Bloomsbury Academic (May 18, 2023)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 280 pages
• ISBN-10 ‏ : ‎ 1350356107
• ISBN-13 ‏ : ‎ 978-1350356108
• Item Weight ‏ : ‎ 15.5 ounces
• Dimensions ‏ : ‎ 6.15 x 0.85 x 9.15 inches
• #1,310 in Media & Internet in Politics (Books)
• #1,437 in Russian & Soviet Politics
• #6,311 in Journalist Biographies

About the author

James rodgers.

James Rodgers writes books on international affairs, especially armed conflict. His work has a focus on how the stories of those events are told to the world. Much of his writing draws on his own experience reporting from the former Soviet Union and the Middle East as a journalist from the 1990s onwards. During his BBC career (1995-2010), James completed postings in Moscow, Brussels, and Gaza where, from 2002-2004, he was the only international correspondent based in the territory. His numerous other assignments included New York and Washington following the September 11th attacks; reporting from Iraq in 2003 and 2004 during the United States-led invasion; and covering the wars in Chechnya.

James now lectures in International Journalism at City, University of London. He still works as a journalist, too--contributing work to the BBC, NBC Think, Forbes.com, Monocle Radio, and others.

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How to Escape From the Russian Army

Facing grim job prospects, a young Nepali signed up to join Russia’s military, which sent him to fight in Ukraine. His ordeal of combat, injury and escape turned into a tale worthy of Hollywood.

• Share full article

By Bhadra Sharma and Jeffrey Gettleman

Bhadra Sharma reported from Kathmandu, Nepal, and Jeffrey Gettleman from London.

He didn’t have any documents.

Or even a phone.

He was wrapped in bandages and 2,500 miles from his village in the Himalayas.

But as he lay in a Russian military hospital, wounded in battle and surrounded by people speaking an alien language, Krishna Bahadur Shahi, an out-of-work engineer from Nepal who had committed the mistake of joining Moscow’s army, made a vow.

Somehow, he told himself, I’m getting home.

“I had to get out,” he said in a recent interview. “I was even thinking of killing myself. I knew if I didn’t leave that hospital, they would send me back to the front and if they did that, well, there would be no possibility of returning alive.”

Mr. Shahi had become ensnared in the shadowy, predatory underworld of human traffickers from Nepal who supply foreign fighters to the Russian army for its war in Ukraine. The Nepali government has been trying to shut down this pipeline. But the Russian military continues to rely on it, boosting combat power with impoverished young foreigners even though many, like Mr. Shahi, said they didn’t know they would be going into battle.

More and more are trying to get out. Mr. Shahi actually tried to escape twice. The first time he was ratted out by his own smugglers.

“Get me a cellphone. I pay you later.”

Mr. Shahi is a thoughtful, talkative, fit 24-year-old civil engineer from a village in the Dailekh area of western Nepal. A university graduate, he faced grim job prospects after finishing a short-term contract building water tanks last year. Nepal is one of the poorest countries in Asia, and his parents, who are millet farmers, have little money.

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Create an assignment rule

Create an assignment rule and apply it to a single table. Assignment rules are\n designed to run at the time you open a record.

• \n Navigate to All > System Policy > Rules > Assignment and click New . \n

• Assignment lookup rules example
• Assignment rules module
• Condition editor example
• Data lookup rules
• Precedence between data lookup, assignment, and business rules
• Workflow assignments
• Define assignment rules
• Configuring the form layout
• Baseline assignment rules example