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microsoft 365 business plans australia

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Maximize the everyday

Microsoft 365 suite of apps such as Teams, Word, Outlook and more.

  • For business

Save 17% when you pay yearly for Microsoft 365

  • Paid yearly
  • Paid monthly

Microsoft 365 Family

MS Word

  • For one to six people
  • Sign in to five devices at once
  • Use on PCs, Macs, phones, and tablets
  • Up to 6 TB of secure cloud storage 
  • Apps with premium features and offline access
  • Data and device security
  • Ad-free, secure email

Microsoft 365 Personal

MS Word

  • For one person
  • 1 TB of cloud storage  

Subscription automatically renews. Cancel anytime to stop future charges. 1 Already have a subscription?

Explore even more benefits of Microsoft 365 

microsoft 365 business plans australia

Simplify your online security

Keep you and your family safer online with continuous monitoring for threats, real-time alerts, tips, and expert guidance from Microsoft Defender.

microsoft 365 business plans australia

Powerful productivity apps

Use Word, Excel, and PowerPoint to collaborate in real time or work offline. 

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Trusted storage for priceless memories

Quickly save, share and edit your photos and files with OneDrive and Microsoft 365.

microsoft 365 business plans australia

Make the most of your day

With Outlook as command central, you can spend less time organising your life and more time enjoying it.

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All your ideas in one place

Capture inspiration in text, audio, photos and videos to create your next big idea with OneNote.

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Tell your story, your way

Easily turn captured memories into beautiful videos with Clipchamp and Microsoft 365.

Compare Microsoft 365 with Office

Office home & student 2021, save with an annual subscription.

Switch to an annual subscription and enjoy the full power of Microsoft 365 for less than paying monthly.

Office Home & Business 2021

  • One-time purchase for 1 PC or Mac
  • Classic 2021 versions of Word, Excel, PowerPoint and Outlook
  • Access to support experts

A person uses Microsoft Teams on a Surface device.

Frequently asked questions

What’s the difference between office 2021 (one-time purchase) and microsoft 365 (subscription).

Office 2021 is sold as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer. One-time purchases are available for both PCs and Macs. However, there are no upgrade options, which means if you plan to upgrade to the next major release, you’ll have to buy it at full price.

Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time. With a subscription, you’ll always have the latest features, fixes and security updates along with ongoing tech support at no extra cost. You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets and phones.

How do I know if my PC or Mac can run Microsoft 365?

Will microsoft 365 be identical on a pc and on a mac, do i keep control of my documents with a microsoft 365 subscription, is internet access required for microsoft 365.

Internet access is required to install and activate all the latest releases of apps and services included in all Microsoft 365 subscription plans. Note that if you are an existing subscriber, you do not need to reinstall or purchase another subscription.

For Microsoft 365 plans, Internet access is also needed to manage your subscription account, for example to install Office apps on other PCs or to change billing options. Internet access is also required to access documents stored on OneDrive, unless you install the  OneDrive desktop app .

You should also connect to the Internet regularly to keep your version of Microsoft 365 up to date and to benefit from automatic upgrades. If you do not connect to the Internet at least every 31 days, your apps will go into reduced functionality mode, which means that you can view or print your documents but cannot edit the documents or create new ones. To reactivate your apps, simply reconnect to the Internet.

You do not need to be connected to the Internet to use the Office apps, such as Word, Excel, and PowerPoint, because the apps are fully installed on your computer.

What is a Microsoft account and why do I need it for Microsoft 365?

Your Microsoft account is the combination of an email address and password that you use to sign in to services like OneDrive, Xbox LIVE and Outlook.com. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account.  Learn more about Microsoft accounts .

As part of signing up for a trial or purchasing Microsoft 365, you will be prompted to sign in with a Microsoft account. You must be signed in with this account to install and manage your Microsoft 365 subscription, or to use some subscription benefits, including cloud storage.

How many people can use a Microsoft 365 subscription?

How do i share my subscription benefits with members of my family, if i’m not paying for a subscription, what do i get for free, what is microsoft defender, what is the difference between microsoft defender and windows security.

Microsoft Defender is a new cross-device app that helps people and families stay safer online. Microsoft Defender adds new features and a simplified user interface. Microsoft Defender also brings valuable device protection to iOS, Android, Windows, and Mac, with malware protection, web protection, real-time security notifications, and security tips. 1  Microsoft Defender is available in the Apple, Google, and Microsoft app stores and requires a Microsoft 365 Personal or Family subscription to use.

Windows Security, formerly known as Windows Defender Security Centre, is built-in security on Windows PCs to protect your device and data. Windows Security is pre-installed and automatically enabled. Windows Security includes Microsoft Defender Antivirus software that protects your Windows device and data against viruses, ransomware, trojans and other malware unless non-Microsoft Antivirus software is active.

What is Clipchamp?

  • App availability varies by device/language. Features vary by platform.
  • Features and app availability may vary by region.
  • [1] You can cancel online by visiting the Microsoft Account site . Sign in with the Microsoft account that you used to buy your subscription, and then turn off recurring billing. Then, your subscription will automatically expire when your remaining subscription time is up. For details, see “ How to cancel your Microsoft subscription ” at the Microsoft Support site .

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  • International calling pack
  • Mobile Broadband

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Microsoft 365®

Reimagine the way you work with microsoft 365®.

microsoft 365 business plans australia

What is Microsoft 365?

Microsoft 365 can help your business enable secure remote work and reduce costs, so you can remain productive while on-the-go. Offering one integrated solution including Teams, OneDrive cloud storage, and Office apps with advanced security options—at a price that’s right for your business.

How your business can benefit from Microsoft 365

microsoft 365 business plans australia

Manage your IT with ease

Access your easy-to-use admin centre to manage all your services, set IT policies, and more.

Stay productive while working remotely

Help your team members get more done with productivity solutions and stay in touch with clients, working remotely or onsite.

Help secure your business

Help safeguard your business data with a cloud platform that offers built-in security features.

Collaborate more closely

Keep your team connected with  tools that help support and enhance your communication channels.

Why get Microsoft 365 from Telstra?

Help to make the right decision.

We’ll help you choose from a range of plans to find what works for your business. 

Greater digital presence

Subscribe with us and get a new domain name and hosting. 

Professional support

We provide activation and setup assistance so you can get up and running with ease. 

How to get started with Microsoft 365 Business

Choose a plan, visit us in store, or request a call back, microsoft 365® plans, apps only, microsoft 365 apps for business , available , unavailable , unavailable , unavailable.

$17.16 "> $17.16

*Payable annual upfront

Software inclusions

  • Publisher (PC only)
  • Access (PC only)

Cloud services inclusions

  • 1 TB of OneDrive cloud storage

You can also add

  • Telstra Install – Microsoft 365 Business
  • Managed Microsoft 365
  • Critical Information Summary

Microsoft 365 Business Basic , Available , Unavailable , Unavailable , Unavailable

$11.88 "> $11.88

  • PowerPoint*
  • Microsoft Teams

Microsoft 365 Business Standard , Available , Unavailable , Unavailable , Unavailable

$24.68 "> $24.68

Microsoft 365 Business Premium , Available , Unavailable , Unavailable , Unavailable

$43.43 "> $43.43

  • Microsoft Defender
  • Azure Information Protection

1-month trial offer. How it works.

  • To be eligible for the 1-month trial you must not have previously subscribed to the Microsoft 365 plan you’d like to trial.
  • You can access up to 25 trial licenses for the Microsoft 365 plan you’d like to try as a business.
  • You will receive an email from Telstra Apps Marketplace when you’re nearing the end of your trial. If you’d like to continue using Microsoft 365, you’ll need to subscribe to your plan of choice before your trial ends.
  • If you do not subscribe before your trial ends, you’ll lose access to all Microsoft 365 applications and cloud services, along with your saved data, at the end of your trial period. 

Get Microsoft 365 for your business

Visit us to place your order.

Head to your nearest Telstra store to speak with a business expert.

Request a call back

Complete an online form today and we’ll be in touch. 

microsoft 365 business plans australia

Need to set up Microsoft 365 Business? We've got you covered.

Minimise your downtime by letting us take care of your Microsoft 365 Business installation. We’ll remotely setup your Microsoft 365 Business solution from start to finish so you can get on with business.

Work on the go with Mobile Worksuite from Telstra

Telstra mobile worksuite, maintain momentum with software that moves with you.

With Telstra Mobile Worksuite, a Telstra exclusive bundle that combines Microsoft 365, mobile broadband connectivity and 24/7 online support with your choice of compatible device.

Why Telstra for business software?

Get help to save time finding solutions.

Browse, buy and manage leading software and services in one location at Telstra Apps Marketplace. 

Get personalised tech support

Join Telstra Plus and get greater peace of mind with three months of Telstra Business Tech Services. Enjoy 24/7 personalised technical support online and over the phone. 

Manage all your software on one single bill

Our Telstra Apps Marketplace intuitive dashboard lets you manage, monitor and purchase apps on one single bill. 

Get access to exclusive business offers

Book a Go Digital Consult to get access to exclusive offers from Telstra business partners, including deals on devices and guidance on IT. 

Frequently asked questions

Microsoft 365.

Microsoft 365 is a productivity cloud designed to help you achieve what matters to your business, with best-in-class Office apps, intelligent cloud services, and advanced security.

How do I know if my devices can run Microsoft 365?

Microsoft 365 is compatible with PC, Mac, Android, and iOS. See Microsoft's requirements for compatible versions of your devices and for other feature requirements.

Go to system requirements for Microsoft 365 .

How do I set up Microsoft 365 for my business?

We can also help install your Microsoft 365 business solution through Telstra Install – Microsoft 365 Business.

Explore Microsoft 365 installation

Microsoft 365 subscription

I already have microsoft 365. how do i transfer my subscription to telstra.

To transfer your Microsoft 365 subscription to Telstra, simply submit a request by completing the Adding Telstra as your Cloud Solution Provider web form .

Can I subscribe to Microsoft 365 if I’m not a Telstra customer?

Yes. You can subscribe to Microsoft 365 for your business so long as you have an ABN. To subscribe to Microsoft 365 sign up for an account at Telstra Apps Marketplace.

What do I get when I subscribe for Microsoft 365 with Telstra?

At Telstra, Microsoft 365 is a bundled offer that consists of multiple eligible Microsoft online services. Your bundle includes:

  • Your Microsoft 365 plan of choice
  • A new Australian domain name and hosting for your business 
  • Set-up and migration support
  • 24/7 technical support via Telstra Apps Marketplace.

Is there a minimum subscription period for Microsoft 365?

Yes. You must subscribe to the Microsoft 365 subscription of your choice for an initial term of either 30 days on a monthly plan or 12 months on an annual plan.

Unless you or Telstra cancels your Microsoft 365 Plan, your subscription will automatically renew at the end of the initial term you have selected (monthly or annual).

How do I cancel my Microsoft 365 subscription?

You can submit a request to cancel your Microsoft 365 subscription at any time. Please be aware that if you cancel a subscription within 7 days of purchase or renewal, you’ll be entitled to a pro-rata refund. If you request to cancel a subscription after 7 days, cancellation will be scheduled at the end of the current subscription term. You’ll be charged for the full amount of your remaining monthly or annual contract term and continue to have access to the service until the end of the subscription term.

To cancel your subscription:

  • Log in to  Telstra Apps Marketplace
  • Navigate to the ‘Applications’ tab on the top menu
  • Locate your Microsoft 365 subscription
  • Click ‘Manage’ on the side bar
  • From the drop-down menu, select ‘Cancel subscription’.

What happens if I cancel my Microsoft 365 subscription early?

If you cancel a Microsoft 365 subscription within 7 days of purchase or renewal, you’ll be entitled to a pro-rata refund. If you request to cancel a subscription after 7 days, cancellation will be scheduled at the end of the current subscription term. You’ll be charged for the full amount of your remaining monthly or annual contract term and continue to have access to the service until the end of the subscription term.

Need help with business software?

Book a store appointment.

Our in-store business experts can help you find the best solutions for your business needs.

Explore business solutions

Get help to achieve your business goals with software that keeps you open to evolution.

Get the best of Telstra’s trusted 24/7 technical support from the team at Telstra Apps Marketplace.

Conetix

  • 1300 789 260
  • Talk to an Expert

Microsoft 365 Business Plans

Microsoft 365 (M365) Business plans are affordable subscription packages that provide small and medium-sized businesses with productivity tools, cloud storage, email hosting, and team communication, enabling efficient collaboration and improved workflows.

Plans & Pricing

Microsoft 365 business basic.

  • 50GB Mail Box
  • Only online Apps included Web and mobile versions of Word, Excel and PowerPoint

microsoft 365 business plans

  • Secure Cloud services included Business-class email 1TB One Drive Storage Sharepoint Teams

Microsoft 365 Business Standard

  • Online Apps included Web and mobile versions of Word, Excel and PowerPoint

microsoft 365 business plans

Microsoft 365 Business Premium

microsoft 365 business plans

  • Secure Cloud services included Business-class email 1TB One Drive Storage Sharepoint Teams Intune Azure Information Protection Advanced threat Protection PC and Mobile Device Management

Microsoft 365 Apps for business

  • No Mail Box

microsoft 365 business plans

  • Secure Cloud services included 1TB One Drive Storage Sharepoint (OneDrive only)

SpamExperts AntiSpam/AntiVirus included

When it comes to M365 Email, Conetix goes the extra mile to ensure you’re always secure and supported.

spam-experts.png

SpamExperts AntiSpam included

SpamExperts has been seamlessly integrated into our email solution, providing robust protection against spam and other email-based threats. With its advanced filtering capabilities and real-time threat detection, SpamExperts ensures you have secure and reliable email.

email-filtering-1.png

Secure Inbound Email Filtering

You are covered with our local cloud instance of SpamExperts Enterprise grade protection against inbound spam, viruses, phishing, malware, ransomware and other email-based threats. Clean and safe inboxes with additional email continuity.

email-protection.png

Enterprise Grade Protection

SpamExperts' quarantine feature offers a powerful solution for securely storing and reviewing emails for up to 14days. By automatically archiving incoming emails, it enables businesses to review and redeliver emails safely and securely via SpamExperts admin panel.

Our Commitment To You

green@2x.png

Seriously Green

Our Brisbane office runs on 100% Green Power.

support-growth@2x.png

Know your support team

Talk directly to your account manager, who will personally look after all your hosting needs.

support-team@2x.png

Supporting your growth

Access resources when you need them. Your M365 plan can easily be upgraded as your requirements grow.

money-back@2x.png

We pride ourselves on our service, if you’re not happy we’ll give you a full refund *.

move-free@2x.png

Full Migration Assistance

We’ll look after the migration and set up your tenancy. Using MigrationWiz* migration tool you will not lose any emails.

world-leading@2x.png

Australian data centre

We’ve pre selected Microsoft Australia for your data residency.

Not what you're looking for?

Don't worry, we've got your back, we also offer Business email and Google Workspace for your email.

Business Email

microsoft 365 business plans

Australian Based Microsoft Servers

microsoft 365 business plans

24/7 Network Monitoring

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99.9% Uptime SLA

Microsoft 365 backup option.

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Back up your Microsoft 365 data with Acronis

acronis o365 backup protection

Thwart More Security Threats

Cope with user errors, intentional and unintentional file deletion, and ransomware attacks.

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Stay Compliant

Ensure regulatory compliance with retention policies and avoid data loss in deactivated subscriptions.

microsoft 365 business plans

Backup Microsoft 365 Exchange Online

Backup Microsoft Exchange Online emails, attachments, contacts, tasks, group mailboxes, archive mailboxes and calendar. Easily and quickly recover all the data you need – including the ability to preview email content, download email attachments or send email right from the backup.

backup microsoft 365 onedrive for business image

Backup Microsoft 365 OneDrive for Business

Backup files and folders for Microsoft OneDrive for Business and flexibly recover all necessary data, including access permissions. To further streamline the recovery process, you can download files right from the backup and use it immediately.

microsoft 365 business plans

Backup Microsoft 365 SharePoint Online

Backup Microsoft SharePoint Online site collections, team sites, communication sites and all access permissions settings. Granularly recover all critical items and download files directly from the backup if necessary.

Pricing starts from $5.00 per mail box per month.

Not Sure Which Plan Fits?

Let’s chat and get you on the right track!

microsoft 365 business plans

Let's Get Started

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The best Microsoft 365 and Microsoft Office deals in Australia

Get Microsoft's Office software for the lowest price

buy microsoft office prices deals cheapest

  • Microsoft 365 Family
  • Microsoft 365 Business
  • Microsoft Office 2021
  • Microsoft Office 2019

When it comes to getting work-related tasks done, Microsoft 's Office suite of programs still reigns supreme despite the rise of Google Workspace and other free office software options available to download. If you're firmly in the Microsoft camp, then this is where you'll be able to save some cash on the retail price of the subscription-based Microsoft 365 software (formerly called Office 365) and the available-to-buy-outright Microsoft Office 2021 . 

In Australia, you can buy a subscription directly from Microsoft or from third-party retailers, but it's not easy to find a discount – Microsoft 365 deals are a little rare Down Under, but if you're patient, you can score some savings, usually on the first year of subscription.

In our guide below, you'll find the best possible prices for all three versions of Office you can currently purchase: Microsoft 365 and Microsoft Office 2019 . 

If you're looking to pick up a new laptop with your copy of Microsoft Office or Microsoft 365, you might be interested in our selection of Australia's best cheap laptop deals . 

Best Microsoft 365 and Office deals

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

Microsoft 365 Personal |AU$99AU$89 from Mighty Ape

Microsoft 365 Personal | AU$99 AU$89 from Mighty Ape (save AU$10)

Admittedly it's not a huge discount but it's quite rare to see offers on the latest edition of the Office suite. If you're comfortable buying from a third party, then this is currently the only offer we can find – it's a one-person one-year subscription that comes with 1TB of cloud storage.

Microsoft Office 2021 (Home & Student) |AU$199AU$110 from Digital Software Planet

Microsoft Office 2021 (Home & Student) | AU$199 AU$110 from Digital Software Planet (save AU$89)

If a subscription service isn't your thing, you can still get access to the important Office suite apps with a one-off payment when you get this Office 2021 package. This is a significant saving on the official AU$199 price at the Microsoft Store, so don't miss out.

Buy Microsoft 365 Personal or Family

If you're looking to buy Microsoft 365, you should know that this is a subscription-based service. The prices displayed below are for monthly subscriptions, but you can pay per year, which will cost you AU$99 and AU$129 for the annual Personal and Family plans respectively.

The Personal plan is for a single user licenced for use on just one PC, along with a tablet or mobile, while the Family bundle is for up to six users. The former comes with just 1TB of OneDrive cloud storage, while the latter comes with up to 6TB of storage and some additional features in the mobile version. Of course, access to all the latest Microsoft Office suite is also included in both versions, no exceptions.

Cloud storage is particularly useful for editing documents on the go. So you could go from writing on the laptop/desktop to making a few changes or crucial last minute updates on your mobile or tablet.

If the online cloud storage and device switching won't be useful, we'd recommend scrolling further down this page and consider buying either Microsoft Office Home & Student 2021 or Microsoft Office Home and Student 2019 instead for a one-off fee but you won't get any updates.

Buy Microsoft 365 Business

There are four different Microsoft 365 Business plans available in Australia. Microsoft says that it changed the name "to be more reflective of the range of features and benefits in the subscription. Microsoft 365 includes everything you know in Office 365, including best-in-class Office apps, intelligent cloud services, and advanced security."

  • Microsoft 365 Business Basic (formerly Office 365 Business Essentials)
  • Microsoft 365 Business Standard (formerly Office 365 Business Premium)
  • Microsoft 365 Business Premium (formerly Microsoft 365 Business)
  • Microsoft 365 Apps for business (formerly Office 365 Business)

Buy Microsoft Office Home & Student 2021

Microsoft certainly took its time to give us a new standalone Office package as it's moved its focus to the Microsoft 365 subscription service nowadays. But if you want a modern version of Office with only a one-time fee, this is the way to go. 

You don't get the fancier cloud-based features and multi-device support that you do with Microsoft 365, but this can work out much cheaper in the long run, setting you AU$199 for the suite and no recurring costs.

Keep in mind that Microsoft Office 2021 only allows one user to work on a single PC or Mac, with access to only the 'classic' versions of the apps, not the 'premium' ones you get with a 365 subscription.

Buy Microsoft Office Home & Student 2019

As is usually the case, the cheapest option for a Microsoft Office suite would be an older version if you can lay your hands on it. It's no longer available on the Australian Microsoft Store but you may be able to find it at other retailers.

Like the Office 2021 suite, this edition is also just a single-user licence, allowing you to install the apps on one device only, for a one-time payment. It still comes with all the essential Office apps that are suitable for most user's needs: Word , Excel , PowerPoint , Outlook , Access , Publisher and OneNote.

  • Find your next Microsoft Office machine in the best laptops of 2022

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Brendan Griffiths

Brendan Griffiths is the managing Editor of Hardware & eCommerce - GamesRadar.com at Future. After spending his formative years as a games journalist, he joined Future Publishing and TechRadar in 2016. He manages a small team and wrote, commissioned, and maintained a vast collection of e-commerce content published around the world with particular focus on the US and UK. In 2020 Brendan joined another Future website, GamesRadar, as Managing Editor of the Hardware and eCommerce team to take charge of the site's eCommerce strategy, hardware reviews and buying guides. 

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Other versions of this page are available with specific content for the following regions:

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Microsoft 365 for Australian Businesses

Pairing innovative office software with smart cloud services to bolster productivity, enhance collaboration, and secure your operations for optimal business growth.

Grow your business with the future of productivity: Microsoft 365

Welcome to the future of productivity with Microsoft 365 for Business. This isn’t your ordinary set of tools; alongside well-known apps like Word, Excel, PowerPoint, and Outlook, M365 offers an abundance of advanced features.

Microsoft 365 transforms the way we work by offering integrated video conferencing, intuitive chat systems, and robust file sharing, enabling you to connect and collaborate securely with your team from anywhere, on any device.

Workforce productivity

Keep your team on the same page with group chat, online meetings, and calling in Microsoft Teams, the hub for teamwork.

One license, many devices

One license lets you work across any 5 Windows, IOS or Android phones, tablets, laptops or desktops.

Help protect your employees, your data, and your customer information with advanced security and device management.

Microsoft 365 Business License types

microsoft 365 business plans australia

Microsoft 365 Business licenses

For businesses looking to improve productivity and collaboration. Online only version.

  Web & mobile apps and services

  1 TB of OneDrive storage

  50 GB mailbox storage

  Automatic app updates

For organisations seeking to enhance business processes, collaboration, productivity and communication.

  Desktop, web, & mobile apps and services

  Install up to 5 devices

  Installable desktop apps

  Webinars and live events

Includes everything in Business Standard + advanced security, and compliance tools.

  Advanced cyberattack protection

  Device security management

Ideal for businesses that only need Office apps.

  Office Apps only

  Desktop, web, & mobile apps

We'll set up your email for you! We understand just how critical email hosting is to your Australian business so we step in and set it all up for you. Simply tell us the mailboxes you need upon registration, and we'll do the setup and turn on your professional email(s).

Compare M365 Business plan features

M365 business basic, m365 business standard, m365 business premium, m365 apps for business, email and calendar, use a custom business email ( [email protected] )., host and administer email with a 50 gb mailbox., easily schedule meeting and respond to invitations using shared calendars., manage your calender, share available meeting times, schedule meetings, and get reminders., web and mobile apps 3, word, excel, powerpoint, onenote, teams, bookings, lists, planner, sharepoint, file storage and sharing, collaborate in the same file with real-time coauthoring and editing., access your files from your computer, tablet, or phone., keep your files securely stored, up to date, and accessible across devices., teamwork and communication, create one-on-one or group chats, and pin chats and save messages for quick access., host secure , organized meetings with audio, video, screen-sharing, and the option to record., create team sites to share information, content, and files throughout your internet using sharepoint., invite people outside of your business to ypur meetings-even those without teams accounts., standard security and compliance, protect your business against spam and malware with cloud-based email-filtering., manage security threats by creating password policies., secure access with multifactor authentication., control access to business information with security groups and custom permissions., project and customer relationship management, easily create, manage, and share schedules and tasks with your team., manage workflow and track important tasks with microsoft lists., quickly and easilly create custom surveys and analyze results with microsoft form., streamline client scheduling and manage appointments with microsoft bookings., installable desktop apps, microsoft 365 apps for pc and mac: word, excel, powerpoint, outlook, onedrive, pc-only apps: access, publisher, webinars and live events, schedule and host webinars for up to 1,000 people., host webinars that include attendee registration pages and email confirmations., get reporting data on webinar registration and meeting attendance., advanced protection, enterprise-grade security across devices to protect against ransomware and other cyberthreats., protect against email threats such as phishing hidden in email attachments and links., restrict access to sensitive business information with information rights management., help employees securely access business apps wherever they work with conditional access, while helping prevent unauthorised access., device management, apply security policies to help protect work data on company-owned and employee devices, keep company data within approved apps across ios, android, and windows pcs, remove business data from lost or stolen devices.

* Per mailbox/license.

Need something for your Frontline workers? Office 365 F3

Also known as the "frontline worker plan," is designed specifically for employees who don't have a desk or office and need access to a range of collaboration and communication tools.

Need an email only solution? Exchange Online Plan 1

All the fundamental features necessary for reliable email communication and basic mailbox management. It provides organisations with a cloud-based solution for their email needs without the need to manage their own email infrastructure.

What are Microsoft 365 Business Applications?

Teams

Microsoft Teams is a “collaboration hub”. It is THE place where you can connect with your colleagues or customers across Australia or beyond. With Teams, you can chat, call or host web conferences from anywhere as well as edit and share documents right within the app!

  • Fully integrated with the rest of the Office suite e.g: Word, Outlook, SharePoint etc.
  • Schedule a video call straight from your Outlook calendar.
  • Host video conferences and online meetings for up to 250 people.
  • Reach out to your Australian team instantly via chat or call.
  • Share files directly from linked OneDrive cloud storage.
  • Benefit from high security and privacy standards allowing you to collaborate internally and externally safely.

OneDrive

OneDrive is the leading online cloud storage service allowing you to host and share files. Keep your personal documents or drafts private and accessible anywhere or share your chosen content with your Australian colleagues or customers.

  • Access your files from anywhere with any device.
  • Create and share folders with your Australian and or global team.
  • View and edit Office documents online.
  • Co-author and edit documents simultaneously while tracking changes.
  • Automatically synchronise document progress as you work (within Office suite).

SharePoint

SharePoint is the document sharing platform making all content accessible across various teams. It provides a digital central location for all your folders.

  • Fully integrated with the rest of the Office suite e.g: Outlook, Teams, Word, PowerPoint etc.
  • Realtime document collaboration.
  • Detailed access control - create and share folders with different teams.
  • Search function to easily source files.
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Productivity

  • Microsoft 365

The industry-standard productivity suite

Edward Mendelson

Bottom Line

  • The most powerful, feature-rich office suite
  • Smooth collaboration features
  • Distraction-free focus view in Word
  • Convenient automated features in Excel
  • Regular updates with added features
  • Includes access to web and mobile versions
  • Outlook’s new version lacks essential features from the old version
  • Word’s automation features are intrusive and hard to control
  • Some features are deeply hidden in obscure menus

Chances are that you already use Microsoft 365 and know how powerful it is. Microsoft 365—formerly Microsoft Office and Office 365—is the behemoth of office suites . It's packed with features, available online and offline, gets regular updates, and does more to facilitate collaborative work than its competitors. The main caveat is that so many complex features can sometimes be overwhelming. To its credit, Microsoft is working on this. Outlook, for example, is in the process of being replaced by New Outlook, which is easier to use. Microsoft 365 is already the best office suite overall and an Editors' Choice winner, and streamlining should only improve it.

How Much Does Microsoft 365 Cost?

Unlike rival suites, Microsoft 365 has native apps for every important platform except Linux. The full suite runs as a set of subscription-based desktop apps in Windows and macOS, with free mobile versions on iOS and Android and free web-based versions for any browser, making the suite available via the web for any platform, including Linux. Subscriptions include an email account. A one-person subscription, Microsoft 365 Personal, costs $69.99 per year for use in Windows, macOS, phones, and tablets, signed in to five devices at once. The more economical Microsoft 365 Family costs $99.99 for up to six people, with up to 5 devices each signed in simultaneously. Business users can choose from various plans, starting with Microsoft 365 Business Basic for $6 per user per month, with web and mobile apps but no desktop software. From there, it goes up to Microsoft 365 Business Premium, which includes desktop software, at $22 per user per month.

Microsoft 365 is a fast-evolving suite, with updates every two or three weeks, often with newly added features that change the interface in ways that may take some getting used to. (Free online-only suite Google Docs, Sheets, and Slides also has frequent updates but with less radical changes than Microsoft’s.)

For this reason, corporate IT managers and anyone who dislikes software-by-subscription will prefer the non-subscription “perpetual-license” version that Microsoft packages for Windows and the Mac as Office Home & Student 2021 ($149.99) or the high-powered Office Professional 2021 ($439.99) and Office Professional Plus 2021, available for corporate and educational use under volume-license plans.

The Windows-based Professional packages include the desktop-publishing app Microsoft Publisher and the database Microsoft Access, apps mainly used by organizations that have been using older versions of those apps for decades. Perpetual-license users get bi-monthly security updates installed automatically by Windows Update. Still, they don’t get the monthly jolt of new features that Microsoft provides subscribers, and they don’t get the 1TB of OneDrive online storage (per user) and other extras that come with Office 365.

Corporate Microsoft 365 customers now have access to Microsoft’s AI-powered Copilot. This service promises to summarize a document or meeting, create ideas for a presentation, and help you sort out your ideas. We haven’t thoroughly tested this service yet, but we have taken an early look at Copilot for Windows .

The full range of apps that work together in Microsoft 365 include the new Clipchamp video and screenshot creator; Microsoft Teams ; the OneNote note-taking app; Skype; the free form-creating tool Forms; the Sway app for creating online newsletters and presentations; an AI-based design tool called Designer, and much else. We’re focusing here on the core office apps: Word, Excel, PowerPoint, and Outlook. We assume that most PCMag readers know the Microsoft 365 apps inside-out, so we’ll concentrate mainly on new features and potential problems.

Microsoft Word, the Wordsmith's Choice

Despite its often major annoyances and occasional instability, Word outclasses its competition in almost every way for beginners and advanced users. Beginners can choose among hundreds of elegant template designs downloadable directly from Word's New menu. Word's complex interface takes a while to master but can be a cornucopia of detail. Right-click on the status bar at the foot of Word’s window to get an idea of the dozens of things it can tell you about your documents.

On the other hand, if you want to concentrate on the text you’re writing, Word also offers a distraction-free Focus mode. Just click the Focus button on the toolbar at the foot of the window and switch instantly to a full-screen editing mode with no visible menus, only a scrollbar and buttons at the top that restore the standard window or close the file. If you have a two-monitor setup, Focus mode operates only on one monitor, so you'll need to power off your second monitor if you want no distractions. For more distraction-free writing tools, try our roundup of the best writing apps .

Microsoft’s updates to Microsoft 365 are gradually replacing Word’s old-style dialog boxes with a modern multi-pane interface. This means, for example, that you now use a spacious Navigation pane to search for text instead of the cramped old Find dialog. An Editor pane (formerly the Proofing pane) that replaces the old Spell-check dialog. If you use a mouse, Word’s multiple-pane interface works beautifully: Click in the Editor pane to directly correct your spelling and grammar. But if you rely on the keyboard, getting to the Editing pane and selecting your desired option is challenging. I still haven’t figured out how to navigate the Editor pane using the keyboard.

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Word may be the most feature-rich app ever written, complete with drawing tools, built-in links to Microsoft’s translation and research services, and complex controls over every aspect of formatting. If all you need to do is type a report or a letter, then Word’s ribbon interface gives you easy access to every feature you need. But if you want to customize formatting or use advanced features like fields containing variables—which you can change throughout a document with a single command—you may need to customize your keyboard or ribbon by adding commands that Word doesn’t usually display.

If you haven’t spent half a lifetime learning Word, you may be baffled by what should be simple tasks. For example, one common frustration is Word’s default setting that adds a line at the foot of a paragraph if you type a few too many dashes—and then you can’t figure out how to delete that line. The answer is that the line is a paragraph border and can only be removed from the Border dropdown in the Paragraph section of the Home tab. If you want to change the length of the separator line between text and footnotes, you may not guess that you can do this only by switching from the default Page view into Draft view and finding the option in a dropdown menu in the lower pane of the window.

You can stop Word from adding border lines—and much else that it does automatically, like creating numbered lists—by customizing its auto-format features. However, you’ll need to navigate through multiple dialog boxes to find all the options, and some options are frustratingly inconvenient to manage. For example, you can tell Word not to flag grammar issues as you type, but you can’t turn off the distracting grammar-checking in the Editor pane without turning off dozens of individual options, one by one.

microsoft 365 business plans australia

Word offers so many high-tech features that you may need to search for them. Word and the other apps accordingly include a prominent feature-search field in the app’s title bar. The search bar also finds Help topics for any terms you enter. If, like most users, you can’t remember that the menus for editing headers and footers are on the Ribbon menu’s Insert tab, type Insert Header into the feature-search field, and Word will display a menu.

The Help feature, however, doesn’t tell you where to look on the ribbon for the feature you searched for. You may encounter some gaps. For example, if you’re looking for the Master Document feature, which lets you build a large document from separately editable chapters, the feature-search field doesn't find it unless you know you need to change the View setting from Print Layout to Outline first.

If you’ve used Word for anything longer than a brief report, you may know that it sometimes gets confused in ways that make a document unusable. While working on this review, I also worked on another document containing many book titles. Word suddenly decided to italicize everything in two pages in the middle of the document, not only the book titles. Restoring the correct formatting took more than an hour. The Master Document feature is notoriously unstable, sometimes losing track of which parts of the document should be separate files imported into it and which parts belong in the Master Document itself.

microsoft 365 business plans australia

You may also have discovered that Word’s layout options are sometimes nonsensical. If you want to change page margins in the middle of a document, you have to create a new “section” with the changed margins. But when you create a new section, doing so disrupts any footnote and endnote numbering in your document unless you make manual fixes. This isn't a word-only problem, though. Almost every other current word processor imitates Word’s nonsensical layout rules, except for Corel WordPerfect , which lets you change margins anywhere in a document without affecting anything else.

If you or your organization still have Word files created twenty or more years ago, Word now refuses to open them. Why? Because Word's old file formats supported macros that ran automatically, potentially damaging your system. Other word processors, like  LibreOffice  and Corel WordPerfect, can safely open and import these old documents because those non-Microsoft apps can't run macros embedded in Word documents. You can persuade Word to open some old documents by changing settings in the Trust Center on the Options menu.

Word is a unique blend of effortless power and occasional frustration that you’ve probably learned to live with because, in much of today’s world, you have no other practical choice.

Word on the Mac

Almost all the features in Word for Windows are also in the Mac version, but the Mac version is less convenient because it lacks the myriad keyboard shortcuts that let advanced users fly through Word’s Windows interface. A few years ago, Word’s Mac version included unique graphic features like a 3-D display of graphic layers that made Word’s graphic features far easier to use on a Mac than on Windows. However, Microsoft has removed those features in recent versions.

One notable advantage of Word over all rivals: Advanced users get the most full-featured programming language in any word processor, the same Visual Basic for Applications usable in Excel and PowerPoint. It's not an easy language, but anyone can learn the basics by recording a macro and then studying the resulting code in Word's built-in Visual Basic editor. LibreOffice and Corel WordPerfect also have powerful macro languages. Still, Word’s macro language is so widely used that if you can’t figure out how to program something yourself, you can easily find what you need online.

Excel Excels

Excel has always outclassed every other spreadsheet app for speed and power, and the current Microsoft 365 version further widens the distance between Excel and everything else. Google Sheets has begun to catch up with Excel in processing speed, but it lacks a desktop app and can’t match Excel’s enormous feature set. LibreOffice Calc is the best desktop-based rival to Excel, but it’s slower and far less feature-rich. Apple’s Numbers is also less powerful as a spreadsheet and less suitable for advanced financial or corporate uses. Still, it creates graphics-rich, easy-to-manage worksheets that Excel was never designed to make. Unlike Word, Excel is low on frustrations and easy to navigate, even in its most powerful features. It’s even beginning to pick up some of the graphics-based features of Apple’s Numbers.

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Like Word, Excel has features that automate formatting and layout, but these features work more reliably with the structured data that goes into an Excel worksheet than with the freeform prose you type into Word. For me, Excel’s Power Query feature saves hours of effort by converting raw data imported from a web-based table or a comma-separated data file into a lucidly formatted Excel worksheet, complete with sorting buttons at the top of each column.

The same feature exists in the Windows and Mac versions but with more straightforward and better-looking dialogs on the Mac. Unfortunately for Mac users, some of Excel’s best convenience features work only in Windows, like the Flash Fill feature that lets you combine a column of first names and a column of last names by typing one first and last name at the top of a new column, then starting to type the second first and last name in the next cell down—which prompts Excel to fill in the rest of the column automatically.

Recent Excel versions include the ability to share only part of a workbook—like a range, table, or chart—instead of sharing the whole thing. Collaborators can have the right to edit the data in a specific region without seeing or modifying anything else. This extends an earlier feature for shared workbooks that makes it easy to create a custom sheet view that displays only the data you want, while other people simultaneously editing the same workbook can have their own custom views. In other words, you can limit the data you view to one part of a data set while someone else working on the same sheet displays a different part.

Users who join the Microsoft 365 Insider channel to get access to features that aren’t ready for general release can now use a picture as the content of a cell so that it moves with its row or column of data rather than having a picture float over the spreadsheet as you can do in earlier versions. The picture can be imported from a web address, and the cell's contents will be updated if the picture on the web gets updated.

microsoft 365 business plans australia

Coming for general release in the future is a feature that lets you type Python code in a cell and briefly wait while Microsoft calculates the results in the cloud.

Meanwhile, the latest general-release Excel versions play ease-of-use catchup with Google Sheets by adding a simplified Share button that lets you give access to a worksheet via email or by copying a link that makes it possible to open the sheet in any other application that opens worksheets.

Other features you may have missed if you don’t keep up with Microsoft’s blog posts about new features include an ingenious XLOOKUP function that makes it easy to display a value from a large array of data. For example, you may have a column that lists stock symbols and another that lists the current prices of the same stocks. You can go anywhere else in your worksheet and assign one cell as a cell where you can type in a stock symbol and assign another cell as the one that will display the price of the stock you typed. (This second cell is where you create the XLOOKUP formula.)

A dynamic array feature lets you create a formula in the first cell of a table that returns data from all the rows in the table, no matter how many rows it contains, so you don’t have to know in advance how many rows your table will contain. This feature extends the nifty, little-known Flash Fill feature from earlier versions that lets you start with two columns, one containing first names and the other containing last names. It automatically creates a new column combining the first and last names into full names. Excel deserves its head-of-the-pack status, surpassed only in graphic-based features by Apple’s Numbers.

PowerPoint's on Point

Traditional presentations never go out of style, no matter how many people dislike them. PowerPoint keeps adding innovations that make presentations easier to write—and watch. For example, a Record tab in the ribbon creates a video of you narrating your presentation and lets you read your text in a teleprompter tab at the top of the screen, so you don’t have to keep looking down to read what you want to say. The Review tab now includes a Check Accessibility icon that opens an Accessibility tab where you can test whether your slides have all the information needed by users who rely on screen-reading software.

microsoft 365 business plans australia

A recent update adds the ability to add a live camera feed to all slides without inserting the feed into each slide individually. Earlier updates added a feature that records your freehand inking for playback later. If you’re creating traditional presentations in Windows, PowerPoint is your only serious choice. But if you’re creating presentations designed to be viewed in a web browser, consider innovative alternatives like Prezi that create non-linear presentations where you zoom in and out of a large canvas instead of displaying a series of slides.

microsoft 365 business plans australia

Outlook’s New Outlook

The complicated Outlook you know and probably don’t love is finally destined for the recycle bin, at least in Windows. In September, Microsoft went public with New Outlook (see the image below) for Windows, a free Windows 11 Microsoft Store app designed to replace the old Mail and Calendar apps.

microsoft 365 business plans australia

New Outlook does much of what the old Outlook did, but in a refreshingly simplified interface that’s easy to customize. If you have an Office 365 subscription, New Outlook lets you check your spelling and grammar in an Editor pane like Word. Old Outlook (the Windows version) has a translator icon that lets you translate messages to or from another language. The translation feature hasn’t made its way into New Outlook, but you can temporarily switch back to old Outlook if you need it when reading or writing a message and then switch to New Outlook again in a few seconds.

New Outlook can’t open the PST data files used by ancient Outlook versions, though that feature will arrive later. If your organization has been using Outlook forever, be wary of switching to the new version until it’s feature-complete.

Another oddity of New Outlook is that its sidebar has icons that open Word, Excel, PowerPoint, or your OneDrive folder. Bafflingly, even if you’re running New Outlook from a Windows machine with Word, Excel, and the rest installed as desktop apps, the buttons in New Outlook open the slower web-based versions of the apps, which may or may not have the files you’re looking for. New Outlook will someday be as powerful as the old one, and it may already have all the features you need in an interface that may make you wonder how you ever tolerated the old one, interface shown below.

microsoft 365 business plans australia

There are many Outlook alternatives: Thunderbird for Windows and Mac is free and has the most powerful search features in any mail client. Apple Mail on the Mac and iOS is deeply integrated into the Apple ecosystem. And, on portable devices, the Gmail app is uniquely flexible and easy to use—though Outlook on phones is also compact, elegant, and fast.

microsoft 365 business plans australia

Alternatives to Office

The alternatives to Microsoft 365 are less powerful, more annoying, or both. The most popular rival products are the free Google Docs, which operates only in a web browser or as a mobile app (with all the security risks that go with storing your documents in the cloud), and the free, open-source LibreOffice, which operates only as a desktop application. Microsoft 365, in contrast, runs on a desktop, in a browser, and as a mobile app, so you don’t have to worry about accessing your documents when you’re offline, as you do with Google Docs. Microsoft 365 also gives you far more reliable and feature-packed apps than LibreOffice. With Google’s apps, if you want to collaborate with colleagues, everyone has to access the documents on Google’s servers. With Microsoft 365, you can collaborate on documents stored on a Microsoft SharePoint Server, in a personal OneDrive folder, or on Dropbox.

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Other alternatives worth considering are the many commercial Office work-alike desktop applications that cost less and do less. We like SoftMaker Office 2024 (free for a limited version, $79.95 and up for the full-featured version), but you might also look into rival products like Kingsoft WPS Office (free for a limited version, $119.99 for a perpetual-license version or $29.99 per year for a subscription), which we hope to review in the future.

Only one major office suite doesn’t try to imitate the way Microsoft Word creates documents, and that’s Corel WordPerfect Office 2021 ($249.99), which, unlike all other current word processors, uses a reveal-codes screen that lets you see exactly how your document is formatted, giving you complete control over it. WordPerfect also makes it easy to perform some cleanup operations that are hopelessly tedious in Word, such as removing unneeded style settings that Word creates when you import data from other applications.

Of course, macOS users can use Apple’s iWork suite in desktop, iOS, or browser-based versions, with real-time collaboration available. If you use an Android device, Linux computer, or Windows PC, you can edit Pages, Numbers, and Keynotes documents only in a web browser.

For anyone doing serious work on a Windows PC, Microsoft 365 is close to indispensable. Students and home users can get along well enough with Google Docs, Sheets, and Slides, and anyone who needs to use open-source software for legal or other reasons can choose the buggier but no-cost LibreOffice. Mac users have Apple’s Pages, Numbers, and Keynote, but you need to export the documents in Office formats to share them with Windows or Linux users (unless you force them to use the iWork web apps).

Keynote is the obvious choice among presentation apps if you work in an Apple-only environment. Apple's Numbers is terrific for innovative-looking graphic-intensive spreadsheets and makes many features easier to use than Excel, but overall, Excel is far more powerful and widely used. You'll probably need to export your Numbers worksheets to Excel format if you plan to share them. Word's file format is the only one you can exchange with almost anyone, no matter what operating system they use—including Linux, where LibreOffice can be opened and saved in Microsoft formats.

The Best Producivity Suite for Stability and Reliability

We can’t tell you whether you'd prefer a Microsoft 365 subscription or a perpetual license for Office 2021. If you value stability and don’t want to worry about losing access to your apps if a subscription runs out, go for Office 2021. If you like the idea of a monthly helping of new features and need the latest and greatest—along with a terabyte of online storage for backup and syncing—then get the subscription version. Either way, we can’t imagine a work week without Microsoft’s office apps, and probably you can’t either. As such, Microsoft 365 remains our clear Editors' Choice winner for productivity suites.

More Inside PCMag.com

  • LibreOffice
  • SoftMaker Office
  • Google Docs, Sheets, and Slides
  • Google Workspace
  • Corel WordPerfect Office

About Edward Mendelson

Edward Mendelson has been a contributing editor at PC Magazine since 1988, and writes extensively on Windows and Mac software, especially about office, internet, and utility applications.

More From Edward Mendelson

  • Function Over Flash: The Top 10 New Features in MacOS Sonoma

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Microsoft 365 price rise and NEC subscription changes - what Australian business needs to know

Microsoft 365 price rise resized

17 Feb 2022

Microsoft intune , microsoft.

UPDATED 1 July 2022 . Many Australian organisations faced a significant price increase earlier this year as Microsoft made big changes to how it bills, terms and renews Microsoft 365 and Office 365 subscriptions and licences.   

After a decade of consistent pricing, on 1 March 2022 Microsoft increased the cost of its Microsoft 365 and Office 365 licences, and also moved term subscriptions into its New Commerce Experience (NCE) model.

What does the price increase look like for the Australian market? 

Microsoft announced its global licence price increases in the middle of 2021. They were expressed in US$ and varied from $1 to $4 per user per month dependent on the plan. This equated to a 20% increase for lower tier licences and a 12.5% increase for the more expensive high end tier licences.

Exactly how the US$ increases would translate to AUD was not announced prior to D-day but we can now see the monthly increase has followed the American dollar rise.

What Microsoft 365 and Office 365 licences were affected?

Microsoft did not increase the pricing on every plan. It has left the Microsoft 365 F3 for frontline workers , as well as it's most expensive, comprehensive subscription plan, Microsoft 365 E5 , untouched.

Also unaffected are consumer and education-specific plans, although these are expected to increase sooner rather than later.

Outsource Microsoft365 to MobileCorp

Why did Microsoft increase M365 pricing?

Microsoft made a strong case for its price increase pointing out that Office 365 was first released in 2011 and 24 apps and 1,400+ new features have been added since — without any substantial price increases. The most noticeable of these additions include

  • Microsoft Teams   was added to the M365 suite at no additional cost in November 2016. Teams now has over   250 million monthly active users (MAU)   and has been the cornerstone of many work-from-home strategies during the pandemic. It’s the only solution that weaves together meetings, calls, chats, other collaboration tools, and the ability to automate business processes. (At MobileCorp we use Teams, Teams Calling, as well as Dynamics 365 and some Power BI apps.)
  • Security features have are critical for enterprises in an increasingly complex cybersecurity landscape. Built-in mobile device management (MDM) and other management tools like Microsoft Endpoint Manager help admins support remote and hybrid workforces.  Ca pabilities like data loss prevention ( DLP ) for email and documents, sensitivity labels, and message encryption to help keep important data within the organisation have been added. Compliance additions to help organisations reduce risk and respond to increasing regulatory requirements include Content Search, eDiscovery, and core Litigation Hold. 

What is NCE and how does it affect Microsoft subscription term pricing?

The second big shift by Microsoft was the expansion of its New Commerce Experience subscription term/renewal model to include Microsoft 365, Dynamics 365, Windows 365, and the Power Platform.  

Under the NCE model, subscribers who commit to annual or 3-year terms will avoid a new 20% premium that will be applied to monthly subscriptions.

Subscribers who lock into 12-month or 36-month terms will have guaranteed pricing over that term, but only with payment of the full term upfront. 

Microsoft positions the NEC model as a 20% cost saving to counter the fact that there are no options to decrease seat counts during the term (although increases and upgrades are possible mid-term).

microsoft 365 workspace

NCE and Microsoft 365 licence add up to 35% price hike

On March 1, 2022, Microsoft 365 licences increased in price by, on average, 15%.

At the same time, organisations  who chose to remain in a monthly billing status with NCE faced a 20% fee/penalty increase on top of their 365 licenses.

The compound effect of the NEC monthly subscription increase of 20%  plus the baseline Microsoft 365 licence price hike of ≅15% will add up to a price increase of 35% for some organisations. 

NCE Model criticised as at odds with Cloud ethos

There has been some initial pushback against NCE with some Microsoft Partners believing it goes against the ethos of cloud computing. Scalability is one of the hallmarks of the cloud and the primary driver of its exploding popularity with businesses.

The decision by Microsoft to charge 20% extra for the monthly subscription which provides the flexibility to increase or decrease licence counts, is seen as counter-productive.  Certainly, during the Covid pandemic this flexibility was invaluable as entire industries contracted or expanded significantly.

Microsoft Azure features-1

Importance of Microsoft Licence optimisation 

Microsoft 365 licensing is often one of the larger expenses in the IT budget. This increase in pricing will be a challenge for many businesses, especially SMBs on lower tier plans which have seen the biggest percentage increase.

The price hike also arrives as many industries are still struggling to adapt and recover from Covid loss of trade, and compromised supply chains. 

Microsoft License optimisation is going to be increasingly important as is h aving access to real-time 365 Licensing information. This will allow organisations to:

  • monitor their environment during the Microsoft Enterprise Agreement and be able to see 365 license wastage and underutilisation; 
  • understand the fluctuations in workforce to enable right-sizing your licence investment;
  • have access to powerful insights about granular real-time usage and determine how much value is being gained from the investment.

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MobileCorp offers expert Managed Microsoft 365 Service

MobileCorp offers professional services to scope, procure, deploy and manage Microsoft 365 tenancies.

These include:

  • consultancy and solution scoping
  • solution architecture
  • tenancy design and build
  • license optimisation

We also offer an ongoing managed service, which may be charged on your Telstra bill, and delivers:

  • tenancy management
  • end user moves, adds and changes (MAC)
  • licensing management
  • technical support service desk
  • security monitoring
  • back-up service

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About MobileCorp

MobileCorp is an Australian communications technology company providing Microsoft 365 professional and managed services,   Microsoft Endpoint Manager MDM , Managed Mobility Services , Complex Data and IP Networks , and solutions. We have a proven track record providing solution architecture, build, deployment, and managed services for Australian enterprise and business.

MobileCorp Microsoft 365 Managed Service

Microsoft Intune Michelle Lewis 17 Feb 2022

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What Microsoft 365 business product or license do I have?

There are several Microsoft 365 for business plans that you or your organization can choose from when you sign up for one of Microsoft's cloud services. After your organization signs up for Microsoft 365, the admin can assign different Microsoft 365 licenses to each user account. The different licenses include different services, such as SharePoint in Microsoft 365 and Skype for Business Online. See the different Office 365 for business plans .

Note:  This topic is for Microsoft 365 for business. If you have an Office for home product and you're looking for where to install Office, see Install or reinstall Office on a PC or Mac . To see what Office for home products you have a license for, sign in with your Microsoft account to Services and subscriptions .

If you experience a problem in Microsoft 365 – for example, you can’t use or install Office on a device – it could be that you don’t have the necessary license that enables that service or you don't have a subscription that includes the desktop applications which require installation. To fix this, you can contact your admin or IT staff for help, or if you're the admin, you can add the license yourself.

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What Office 365 business product or license do I have?

If you work in an organization that uses Office 365 for business, use the steps below to find out what Microsoft 365 for business product or license you have. If you're an admin and you want to know what Microsoft 365 subscriptions have been purchased for your organization, follow the steps in What Office 365 for business subscription do I have? instead.

Select your Office 365 plan immediately below, then follow the steps:

  • Select your Offic 365 plan
  • Office 365 operated by 21 Vianet (China)
  • Office 365 Germany

Sign in with your work or school account at www.office.com/signin .

Click Settings , and then under My app settings , choose Office 365 .

Office 365 Settings pane

On the My account page, choose Subscriptions .

Office 365 Subscriptions page

You’ll see the services that you're licensed to use, such as the latest desktop version of Office, SharePoint in Microsoft 365 or OneDrive for work or school, and Exchange Online.

You’ll also see the version of the service you're using, such as Plan 1 or Plan 2 .

Tip:  The latest desktop version of Office means you get an Office subscription with Word, Excel, PowerPoint, and others. SharePoint Online means you get OneDrive for work or school and team sites. And Exchange Online means you get email.

Sign in with your work or school account at login.partner.microsoftonline.cn .

Sign in with your work or school account at portal.office.de .

What happens if I don’t have an Office 365 business product or license?

A lot of things can happen if you don’t have the necessary Microsoft 365 for business product or license. Here are some examples:

You try to install Office on your PC from Microsoft 365 but discover that there is no installation button.

You try to use Word for the web, Excel for the web, or other Microsoft 365 for the web products and end up on the Microsoft 365 Settings page showing that you don’t have the needed license.

You try to sign in to OneDrive for work or school but can't access the site or get an error message.

You try to install Office for iPad from the Apple App store and get an error that your subscription is not entitled to use the app.

You try to use Office for iPad and find that Office apps like Word, Excel, and PowerPoint are in read-only or view mode.

Tip:  For more about issues relating to installing Office, see Troubleshoot installing Office .

What can I do if I don’t have the needed product or license?

If you don’t have the product or license you need, contact your Microsoft 365 admin or IT staff for help in getting that license or finding an alternative.

Or, if you are the admin, you can add the license yourself. See Buy licenses for your Office 365 for business subscription and Assign licenses to users in Office 365 for business .

In some cases, an admin may need to add an Microsoft 365 plan or switch you to an Microsoft 365 plan that includes the services you need. See Switch to a different Office 365 for business plan .

Learn more about the different Office 365 for business plans available to your organization.

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Microsoft Teams Calling

Direct routing for microsoft teams, calling plans for the microsoft 365 teams phone system.

Teams Calling is Microsoft's Cloud Based Phone System built in the Microsoft Teams application. Its the Microsoft 365 Phone System in the cloud or sometimes called Microsoft 365 business voice. The Microsoft Phone System can be delivered over Direct Routing or the New Operator Connect platform.

Teams Calling, also known as Direct Routing allows you to port your business phone numbers into to the Teams application and make and receive calls from the app.

Microsoft Teams Calling is a full enterprise grade phone system providing a professional call experience with Auto Attendant, Hunt Groups, Call Queues, Voicemail to Email, Video Calls and Conference/ Meetings, Music and Messages On Hold while working in the office, on the road or at home. You can BYO headsets saving on deployment costs or choose from the latest range of Teams Calling Handsets.

Features and Benefits

Unlimited Teams Calling Plans from $15 per month

Australian based support

Number porting of PSTN, ISDN, Mobile or VoIP Numbers

Work from Home seamlessly

Multi-national and Multi-site

Handsets not required

Call Recording, Call Reporting and Contact Centre integration

Use the Microsoft Teams Phone System inside Office 365 - Teams Calling Plans

From $10 per month PAYG or from $15p/m Unlimited, you can enjoy the simplicity and ease that comes with the Microsoft Teams Calling application located within the Office 365 (O365) suite. Teams allows you to make calls directly from the Teams application with no need for on-prem phone system or hardware.

Choose by the user with PAYG or Unlimited Australian Teams Calling Plans, or ask us about our Multi-National Teams deployments. (note there is a minimum of 10 users for Teams Calling)

Now your teams can make and receive calls, communicate via chat, video calls and conferencing to people inside and outside your workplace using a single system - rather than using different tools for different calls. This is how we do it.

microsoft 365 business plans australia

Teams Calling Deployment

The Next Telecom team will help you choose the correct Microsoft Office 365 licence type to enable Teams Calling.

We then take care of everything else including setting up your Teams Calling Plan and manage your number porting. We will get you set up and trained on how to self manage and work with your Microsoft partner to deliver an outstanding Teams Calling Solution.

We know that every business is different, so we work with you to understand how your business works, to develop your customised Teams Calling solution.

Work from Home, Work from Anywhere

Using the Microsoft Teams calling, now everyone in your business, no matter where they are, can be connected with your business phone system for voice calls & video conferencing to people inside and outside of the business. Microsoft 365 gives you the ultimate Unified Communications solution.

Add Call Recording option for Compliance, Training & Quality Assurance

Add Call Reporting & Analytics option for insight into Client behaviors

Add Contact Centre for Teams Calling from Australia's experts

Multi-National? No problem we deploy Teams Calling to over 100 countries

Teams Calling Number Porting

Number porting is available so you can bring your PSTN, ISDN, Mobile or VoIP Numbers to Direct Routing for Teams.

Phone number portability allows you to move existing phone numbers to the new system, or you can choose to allocate new ones. Bring as many number as you need or we can allocate new numbers for you.

Handsets are not required with Teams Calling!

With Microsoft Teams Calling you can use handsets but they are not absolutely necessary. Around 90% of our users are electing to run without a desk phone. Any device with the Microsoft Teams application can be used with a suitable headset so your PC, Laptop, Tablet and Mobile all become extensions of your phone system.

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It's really simple. We work with your Microsoft Partner or IT Team to deliver the Microsoft Teams calling solution

Your Microsoft Partner activates the Phone System. We provide the lines and the Microsoft Teams Calling Plan. You make voice and video calls. It's that simple.

As more and more Business & Enterprise clients migrate to Microsoft Teams as their primary collaboration and communication cloud-based platform, Microsoft Teams Direct Routing as Service will grow to be the default platform for business with 20+ staff.

All you need for the Microsoft Teams Phone System is Internet connectivity, a Microsoft Office 365 subscription with PBX (provided by your chosen Microsoft partner) and you're away. We think we have the best value Microsoft Teams Calling Plans in Australia.

Teams Calling Delivers an ROI of up to 185% for SMEs

A recent Forrester report into the economic impact of business changing from legacy and IP phone systems to Teams Calling found the SMEs that change to Teams Calling can have an ROI of 185% from cost savings, efficiencies and other benefits.

Call Recording for Teams Calling with Analytics

Our suite of Native Teams products includes Call Recording for Teams with AI Powered analytics that can record sentiment so your team can really understand the nature of your business Interaction with your clients.

Call Reporting for Teams Calling

Get real time reporting of your phone system call flows and volumes to allow for quality control and resource planning using the Next Telecom Call Reporting Platform for the Microsoft Teams Phone System.

Integrate your existing contact centre PBX with Microsoft Teams Calling

We know many business want to switch their staff to Microsoft Teams calling. But they have a sunk cost or are contracted with their legacy Contact Centre PBX. Next Telecom has both Native & Hybrid Microsoft Teams Calling Contact Centre solution. This allows your staff to make and receive calls within the Teams environment and allows call transfers between your staff and call centre teams.

Multinational Business? Multi Site Business? No Problem!

You may be running the phone system for an International business. Our Microsoft Teams Global Calling platform is for you.

Or maybe you have multiple sites around Australia using a range of disparate phone systems and you're trying to make them work together. The Phone System within Microsoft Office 365 Teams calling application is perfect for you.

Using the Microsoft Teams PBX and a suitable Microsoft Teams call plan you can bring all of your sites into the one room on a single unified phone system. And it doesn't matter where in the world you are located, Microsoft Teams Calling using Direct Routing works no matter where you are. Microsoft Teams Calling allows for very cost effective deployments with low monthly plan fees.

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Being an MS Gold Partner for Communications means something!

Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.

So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.

Why Next Telecom?

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EASY TEAMS ONBOARDING

Full number portability, teams calling coverage, highly scalable teams calling, 365 days of support, we make direct routing simple, speak to a microsoft teams solutions consultant now.

Let us show you why you should choose Next Telecom .

Useful downloads

Ms teams brochure, yealink teams phone user guide, poly ccx business media phones user guide, what is microsoft teams direct routing.

Direct routing or Teams Calling, is the capability to make and receive telephone and video calls in the Microsoft Teams application. By choosing to add the Microsoft Phone System in the teams application, enables calls to businesses and customers around the world, all within Microsoft teams on the public switch telephone network (PSTN). By using a SIP Trunk to route your calls over the internet, this is a cost-effective solution within one platform. Teams Direct Routing is also known as Teams Calling or The Teams Phone System. The Teams Phone replaces traditional Phone Systems & PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

How does direct routing work?

Next telecom connect to the Microsoft Teams Phone system by hosting a Microsoft Teams-certified Session Border Controller (SBC) within our own network, which we then connect to our SIP Trunks. This enables the Direct Routing which is also known as Teams calling. We then add another trunk between the SBC and Microsoft Teams so we can configure the line and connect this up with your Teams accounts.

What is Microsoft Operator Connect?

Microsoft Operator Connect is another method of providing PSTN connectivity with the Microsoft Teams Calling. Operator Connect providers are required to meet stringent requirements set by Microsoft to be part of the Operator Connect program which will be released sometime in early to mid 2022.

When Australian Operator Connect launches, Teams PBX Admins will be able to open the “Operators” tab in the Teams Admin Centre, where qualified operators such as Next Telecom and CommsGroup will be listed. Teams PBX Admins can then select their preferred operator and connect calling services, at which point they can acquire phone numbers from these operators and assign them to their users.

What is Microsoft Teams in a nutshell?

It’s a communications app that offers a host of features such as PSTN voice calling, instant messaging, video meetings and file transfers within an organisation.

What is the Microsoft Teams Phone System?

The Microsoft Teams Phone System is Microsoft's Voice technology platform for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. It uses the same engine as the Skype for Business but is built into the Teams Application.

How do we log into the Teams Calling Phone System?

To log into the Teams Calling phone system you just need your Office 365 log in. ITs very simple and you dont need a technician and this allows you to log into any devices that has the teams application loaded.

Can we port our Business Phone Numbers to Teams Calling?

Yes any IP, SIP, PSTN or ISDN and even Mobile numbers can be ported to Teams Calling.

Can I have per user Teams Calling Plans or have Teams Direct Routing SIP plans?

Yes you can choose your Teams Direct Routing Call plans based on the number of users and each user can be on the phone at the same time. If you have 20 users you can have 20 simultaneous calls running.

Or you can choose a Teams Direct Routing SIP plan where you choose the number of Teams SIP channels to be shared by your team. If you have 10 Channels but 20 staff, only 10 calls can be taken at any one time.

How are internal calls in our business managed over Microsoft Teams Calling?

Calls between users in your business are handled entirely within the Microsoft Teams Phone System and never go into the PSTN network regardless of Global location.

What do MS Teams Calling, Direct Routing & Operator Connect do?

These are all essentially the same thing, allowing you to use the Microsoft Teams Phone System to make PSTN calls. The main difference is how your provider delivers the Microsoft Teams calling phone service with little or no difference for the end user.

What hardware can I use for MS Teams Phone System?

When you set up Teams you can add the licence to a range of Desktop Phone, Desktop PC, Laptop, tablet or mobile devices

What if I already have Microsoft products like Office 365?

Microsoft Teams will fully integrate with your existing licence straight out of the box, so it’s ready to use right away.

Do I need to have a Microsoft Partner (MSP) to manage the MS phone teams phone system?

Yes a MS partner will be required to Manage the Teams Phone System deployment and manage the Moves Adds and Changes.

Is there an extra cost to enable Teams 365 Calling?

An additional fee may be applicable depending on your Tier of MS Office 365 licensing. Speak to your MSP regarding these charges as adding the phone system to the teams licence may affect your Microsoft Teams pricing.

Who Manages the moves adds and changes to the MS Teams Phone System?

The MSP looks after no carrier related moves adds and changes and we can train your staff to do basic Level 1 Moves, Adds and Changes through the Office 365 Portal. Next Telecom looks after carrier and number related changes.

Can I work from home with Teams Calling?

Yes Teams Calling is a perfect for work from home as all of your Teams Connected devices become an extension of the Phone System and any connected device with video capability can be used for Video Calling and Video Conferencing.

Can we do Call Recording on Teams Calling?

Yes we have a range of Call Recording for Teams options including fully PCI compliant Call Recordings that can be used for Compliance, Quality Control and Training.

Can we do Call Reporting and Analytics on Teams Calling?

Yes we have Call Reporting and AI powered Analytics options for Microsoft Teams Calling allowing to you to diagnose Client and Staff behaviours.

Can we do Call Centre applications for Teams Calling?

Yes our native Contact Centre for Teams has a massive range of features at a very cost competitive price. We also have Hybrid solutions where the Contact centre can be outside but connected to the Teams environment.

How many devices can we log into at once?

You can have up 5 devices logged in at any one time on Teams Calling. This could be any combination of Deskphone, PC, Lap Top, Tablet or Mobile Phone.

Direct Routing for Teams Features >

  • Simple pricing with PAYG or Unlimited Plans
  • Office 365 licensing remains with your Microsoft partner
  • Each Teams Calling user can connect up to 5 devices at no additional charge
  • The Teams Phone System includes Auto Attendant, Hunt Groups, Call Queues, Music & messages on Hold, Presence and 100s pf other features included at no additional charge.
  • Manage your Level 1 Moves, Adds and Change yourself in the O365 portal.
  • Number Portability of your VoIP, ISDN & PSTN Numbers to Teams Calling
  • Each user has a dedicated phone number (DID) linked to Office 365
  • Rapid, centralised mass deployment of the Microsoft Phone System across multiple sites - deployed in minutes.
  • Teams Phone System training with every deployment
  • Deployed by our experienced professional Services Delivery Team with Teams Direct Routing PowerShell expertise
  • 25 Global POPs for International Teams Calling Call quality and superior multi office support
  • DID number availability in 6,000 cities globally for Teams Calling
  • 24/7 support by Australian based engineers
  • Proactive network monitoring with 99.99% uptime

Call 1300 00 NEXT to speak to our specialists

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Phone number management for Australia

  • 2 contributors
  • Applies to: Microsoft Teams

In Australia, we've partnered with Telstra for the purchase and provisioning of Calling Plans for customers with a billing address in Australia. Telstra will sell their Calling Plans and provide Australian user numbers. Telstra provides the support for phone number management for both user and service numbers for auto attendants and call queues (for customer utilizing Telstra calling).

For more information on the Telstra Calling .

Use this table to find information on getting and managing phone numbers in Australia for Microsoft Teams.

For more information, see Manage phone numbers for your organization .

Related Topics

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Manage the usage of a phone number (user, conferencing, VoiceApp)

Contact the Telephone Number Services team

Get support for Microsoft 365 for business

How many telephone numbers can you get?

Emergency calling terms and conditions

Emergency Calling disclaimer label

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microsoft 365 business plans australia

Manage your Microsoft 365 subscription or Office product

For most Microsoft 365 subscriptions and versions of Office (2013 and later), you need to associate an account with your product. This is the account you use to sign in to Microsoft365.com and what you use to install or reinstall the apps, or to manage your subscription. Depending on your product, this account can be a personal Microsoft account (such as Hotmail.com, Outlook.com, Live.com), or a work or school account assigned by someone in your organization.

Note:  Some products purchased through an employee  Microsoft Workplace Discount Program  (formerly known as Home Use Program) benefit or volume license versions (managed by an organization's IT department) might not require an account. The information below doesn't apply to these Office versions or Microsoft 365 subscriptions.

Sign in to the dashboard for your account

Open a desktop app like Word or Excel, or go to Microsoft365.com .

Tip:  You might be prompted to sign in. Make sure to sign in with the account associated with Microsoft 365 or Office. If you can’t remember which email address you associated with your subscription or Office product, see I can't remember the Microsoft account I use with Microsoft 365 .

From the header, select your Account manager .

Depending on your account type, select  My Microsoft account or  View  account .

Your account dashboard is displayed and what you can do next depends on if you're signed in with a Microsoft account , or a work or school account .

Select the tab below for the type of account you're signed in with.

If you selected My Microsoft account , the Microsoft account dashboard will open. This is where you manage your Microsoft account and any Microsoft products associated with this account.

On the Microsoft account dashboard, select  Services & subscriptions to view all Microsoft products associated with this account. 

For non-subscription versions of Office (such as Office 2013 and later): Find your Office product and select Install . Follow the prompts to install or reinstall the desktop apps.

For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps.

On the Microsoft 365 subscription tab, select Manage . From here you can:

Renew your subscription with a prepaid code or card

Cancel a subscription

For Microsoft 365 Family subscriptions, you can start sharing your subscription, and add or remove people you're already sharing with. If you're not the subscription owner, you can see who's sharing Microsoft 365 with you, or choose to leave the subscription.

If you selected View account , the  My Account dashboard for your work or school account will open. Here you can:

Install and manage your apps. On the Office apps card, select Manage , and select Install to install or reinstall the latest desktop apps, or other apps such as Project or Visio. (An install option is available as long as your admin assigned you a license and gave you permission to self-install.)

Manage your devices.

View your subscriptions, and any other licenses assigned to you.

Note:  For Microsoft 365 admins only     If you're the Microsoft 365 admin in your organization, you control what you want your users to have access to. Go to the Microsoft 365 Admin help center for more information about setting up users.

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  2. Microsoft 365 Plans Explained: SMB, Frontline Worker & Enterprise User

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  5. Microsoft 365 Plans Explained: SMB, Frontline Worker & Enterprise User

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  2. Compare Microsoft 365 Business Subscription Plans

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    Step 4 - Set up Microsoft 365 for your business. After you sign up for Microsoft 365 for business, it's important to set up your account. In general, the steps involve: Securing your organization, including setting up multifactor authentication. You may also have existing files, email, or calendars that you'll want to move into Microsoft 365.

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  19. Switch to a Microsoft 365 for business subscription

    With a Microsoft 365 for business subscription: Get a branded email address for your business or bring an existing one. Create branded templates in Word, Excel, and PowerPoint. Let customers schedule appointments with you online and share calendars across employees. Use a central location for all work files to save time and collaborate quickly ...

  20. What Microsoft 365 business product or license do I have?

    After your organization signs up for Microsoft 365, the admin can assign different Microsoft 365 licenses to each user account. The different licenses include different services, such as SharePoint in Microsoft 365 and Skype for Business Online. See the different Office 365 for business plans.

  21. Microsoft Teams Calling Plans in Australia

    Use the Microsoft Teams Phone System inside Office 365 - Teams Calling Plans. From $10 per month PAYG or from $15p/m Unlimited, you can enjoy the simplicity and ease that comes with the Microsoft Teams Calling application located within the Office 365 (O365) suite. Teams allows you to make calls directly from the Teams application with no need ...

  22. Phone number management for Australia

    Get phone numbers transferred to Microsoft 365 or Office 365 for users, auto attendants, and call queues. Contact Telstra Calling to transfer phone numbers. They'll then add those numbers to your organization. Change emergency addressing assigned to users that have a Call Plan phone number. Contact Telstra Calling to make emergency address ...

  23. Manage your Microsoft 365 subscription or Office product

    If you selected My Microsoft account, the Microsoft account dashboard will open.This is where you manage your Microsoft account and any Microsoft products associated with this account. On the Microsoft account dashboard, select Services & subscriptions to view all Microsoft products associated with this account. For non-subscription versions of Office (such as Office 2013 and later):